Business Solutions
SureCritic / Auto Maintenance / O'Donnell's Repair West Inc
business image

O'Donnell's Repair West Inc

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(780 Reviews)
81
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
83%
4 stars
12%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
81
Net Promoter Score ®

Business Details

About

The difference is in how we approach your car care problem as we determine the solution. We commit our years of automotive repair experience to making your automotive problem our own.

Our committment includes:

Total honesty and competency.
Value delivered through the repair process.
Prompt service with no delays.
Convenient hours The difference is in how we approach your car care problem as we determine the solution. We commit our years of automotive repair experience to making your automotive problem our own.

Our committment includes:

Total honesty and competency.
Value delivered through the repair process.
Prompt service with no delays.
Convenient hours of operation.
No technical jargon, intimidation or fear sales tactics. You'll like doing business with us.
Maintaining the latest technology required to repair and service the latest models. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(517) 646-2600
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1696 S Waverly Rd Lansing, MI 48917
Get Directions
O'Donnell's Repair West Inc's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(780 Reviews)
Write a Review
Recent Reviews
DR
gravatar
DIANE R.
Lansing, MI
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2024
verified customerVerified Customer
10
I finally found someone honest
O’Donnell was recommended to me by a guy who works at Valvoline and he said that the prices were reasonable and the guy knows what he’s doing at O’Donnell‘s. So I thought I would try. I’ve been to so many garages and so many of them seem to think I’m a stupid old lady, and sadly I am about cars, and they either don’t fix the problem but charge me the earth, or they just charge me the earth. I know it cost a lot to fix cars, I’m not naive. But I absolutely do not feeI I have thrown my money down a sewer with O’Donnells. It’s so nice to have my van working again!
MG
Marna G.
Ovid, MI
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2024
verified customerVerified Customer
Category: Service
Marna said they did a good job. They are friendly and accommodating.
Recommended
TW
gravatar
TODD W.
Bath, MI
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2024
verified customerVerified Customer
10
Repair Service
Brought our vehicle in for inspection before going on a long trip. They we very thorough and quick getting back to me and getting things done. Very honest and reliable auto repair service.
RA
gravatar
ROBERT A.
Lansing, MI
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2024
verified customerVerified Customer
10
Very good workmanship and honest
Never unhappy about anything but you are always assured that the work done is needed and done well
Verified Customer
Lansing, MI
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2024
verified customerVerified Customer
10
Prompt
They were patient in providing services
RC
gravatar
RICHARD C.
Lansing, MI
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
verified customerVerified Customer
10
Brake repair
I am very satisfied with diagnosis and repair of rear brakes on my truck. Repair was made with quality parts, professionally installed.
NR
gravatar
NEIL R.
Lansing, MI
Saab 9-3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2024
verified customerVerified Customer
10
Great job as usual!
We always take our cars to O’Donnell’s. They do a really good job. We also like that they warn us about potential issues we may have in the future but that we don’t need to fix now.
MR
gravatar
MARY R.
Mason, MI
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2024
verified customerVerified Customer
8
Client
Although that did not repair my car ( I turned it in for new one) they were kind efficient and quick to diagnose the problem.
LA
Louie A.
Holt, MI
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2024
verified customerVerified Customer
Category: Service
Louie said that they explained everything well.
Recommended
JS
JIM S.
Lansing, MI
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2024
verified customerVerified Customer
10
Unexpected flat tire
I had an unexpected flat tire on Lansing Road. I pulled into O’Donnell and I was in and out in 45 minutes. I was invoiced at a fair amount and I will return.
RA
gravatar
ROBERT A.
Lansing, MI
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2024
verified customerVerified Customer
10
Excellent work and very fair pricing
Always happy for work done. When I leave I get what I pay for.
RW
Ryan W.
Lansing, MI
Dodge Journey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2024
verified customerVerified Customer
Category: Service
Ryan said they were very helpful and he appreciated the details they took to explain what was wrong with his vehicle.
Recommended
MH
Mujahid H.
Lansing, MI
Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2024
verified customerVerified Customer
Category: Service
Mujahid stated that they are convenient, professional, and got the work done quickly.
Recommended
TM
Tyson M.
Lansing, MI
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2024
verified customerVerified Customer
Category: Service
Tyson said they are very thorough, they took down a lot of information about his vehicle and even gave him a discount because they couldn't find anything wrong.
Recommended
MA
Mitchell A.
Lansing, MI
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2024
verified customerVerified Customer
Category: Service
Mitchell said they were able to do the service in 1 day.
Recommended
Businesses Near You
Auto-Lab Complete Car Care Center of Lansing
64
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(340 Reviews)
Garys Garage
100
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(845 Reviews)
Hub Tire
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(352 Reviews)
Luft's Garage & Tire Center
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(825 Reviews)
Blair's Car Care Center
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,600 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.