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NOVA Automotive

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(8 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Independently owned and operated, and proudly service the Sterling and surrounding areas. We have over 10 years of experience. Independently owned and operated, and proudly service the Sterling and surrounding areas. We have over 10 years of experience.

Categories
Collision Repair, Auto Repair, Towing Service
Contact
(703) 378-5388

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
45916 Old Ox Road Sterling, VA 20166
NOVA Automotive's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(8 Reviews)

MB
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M B.
Sterling, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/22/2023
0
AVOID BEING FORKED — DON’T EVER LET NOVA TOUCH YOUR VEHICLE
I’ve been safely driving since 1979 (44 years) and have had very few accidents.

AVOID BEING FORKED — DON’T EVER LET NOVA TOUCH YOUR VEHICLE

Protect yourself & NEVER use or accept a referral from your insurer to have your repairs done at Nova.

Nova replaced my original rear bumper with a non standard bumper, ignored the damage that was done to the passenger side rear guard and replaced 2 of my wheels without authorization.

My vehicle was NOT rear ended in the collision it was hit in the passenger side rear guard.

My vehicle was brought in with 3 black tires and 1 silver tire but returned with 2 black tires & 2 silver tires which were neither on the estimate nor related to the collision.

AVOID BEING FORKED — DON’T EVER LET NOVA TOUCH YOUR VEHICLE

I only wish I could give a zero star rating.

WB
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won't B.
Columbia, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/17/2021
Disappointed
A poor attitude and lack of veracity tell you all you need to know about Nova Auto.
Not Recommended

CN
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Carolina N.
Fairfax, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Body repair/painting
Rust basically ruined the paint of my car. Brought to a body shop for an outrageous amount of money. Brought to NOVA who did an excellent job for half the price. My car now looks new for a 2002 Mercedes. Jose, the owner, delivered as promised.
Recommended

KK
Kia K.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2017
verified customerVerified Customer
Category: Service
Spoke with Sean. He said they provide very good customer service and the owner is a good guy.
Recommended
Jose G. from NOVA Automotive responded on 02/24/2017 08:02 AM

Thank you for taking the time to give us a review over the phone. We enjoy working on your vehicles and making sure they get repaired in a timely manner, so you can operate your business.


PN
Peter N.
Chantilly, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2017
verified customerVerified Customer
Category: Service
Peter said the service at this business was very good.
Recommended
Jose G. from NOVA Automotive responded on 02/24/2017 07:59 AM

Thank you very much for your positive review! We appreciate the feedback and will make sure to keep up the great customer service and quality work.


SA
Sha A.
Chantilly, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2017
verified customerVerified Customer
Category: Service
Sha said the service was good.
Recommended
Jose G. from NOVA Automotive responded on 02/01/2017 09:51 AM

Thank you very much for your response, Sha!

We enjoy working with you and providing services to your vehicles.


MM
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Manu M.
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Dedicated and Quality Service
Called and could bring the car the next day. Owner made sure to get the best value on parts and shop diligently worked on getting the car running again the same day.
Recommended
Jose G. from NOVA Automotive responded on 01/18/2017 07:11 AM

Hi Manu,

Thank you very much for your review! We are happy that we were able to help you and hope SCHATZI will be worry free for some time now! :)


SH
Soarya H.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2017
verified customerVerified Customer
Category: Service
Soarya said the business does a good job with her vehicle. There were a few problems with her vehicle after she had picked it up and they offered to look at it free of charge even though the issue was not related to what she had gotten done on her vehicle. The owner provided great customer service.
Recommended
Jose G. from NOVA Automotive responded on 01/18/2017 07:13 AM

Hello Soarya,

Thank you very much for your review. We are glad that you were satisfied with our repair and customer service and hope to be able to serve you again in the future!


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