business image

Northtowne Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,985 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
73
Total ReScores
4.7
ReScore Average
86
Net Promoter Score ®

Business Details

About

Northtowne Hyundai is staffed with trained technicians who provide the best in quality Hyundai repair and maintenance. Northtowne Hyundai is staffed with trained technicians who provide the best in quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(816) 436-2255

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
6750 N. Oak Trafficway Kansas City, MO 64118
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,985 Reviews)

TH
gravatar
Tina H.
Kansas City, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2024
0
Category: Service
Nightmare
Was told I had an appointment for 7/30/24 showed up and nobody has a clue. Was told we would be worked in then when insurance calls the are told they can’t get it in till the 19. That funny they stood right there in their shop at the bodywork would be worked on over the next two weeks and then the ignition over the next two weeks after that
So flat out another lie, do not take your car here the man in the shop has no clue

CB
gravatar
Charmaine B.
Harrisonville, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/27/2023
0
Category: Service
Poorest service ever
Took 3 weeks to get it in 11/21 was told a couple hours and it would be fixed . Decided not to wait and nothing done called and no return call called on Wednesday and was told it was being diagnosed and possible could have it . Nothing and no call so called Friday left a message . Called today 11/27 and told working on diagnosis once again
I was told last week it was under warranty . So no one knows anything. After almost a week. I have taken my car there since purchased new but will not take it there again. Honesty could have avoided this bad review. Myself and my children have purchased several vehicle through you and I’m very disappointed to say the least.

KM
gravatar
Kelly M.
Kansas City, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
New tires
Got a good deal with the buy 3 get one for $1 tire special.
CHRIS S., service manager from Northtowne Hyundai responded on 04/08/2022 08:14 AM

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!




Best regards,




Chris Stroud
Service Manager


Verified Customer
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai
Northtowne Hyundai KCMO is the best Dealership in the country!!! I trust them to fix my car so I can travel in my Elantra without any trouble across the U.S.A.!!!
CHRIS S., service manager from Northtowne Hyundai responded on 04/08/2022 08:13 AM

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!




Best regards,




Chris Stroud
Service Manager


WY
gravatar
William Y.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Had another great experience at Northtowne Hyundai. Its nice to have a dealership be so dedicated to customer service.
CHRIS S., service manager from Northtowne Hyundai responded on 03/29/2022 02:26 PM

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager


HU
gravatar
Hani U.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Pleasant
Berry is always awesome. Love coming here!
CHRIS S., service manager from Northtowne Hyundai responded on 03/28/2022 08:05 AM

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager


WD
gravatar
Wayne D.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
See review above
See review above
CHRIS S., service manager from Northtowne Hyundai responded on 03/15/2022 02:35 PM

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager


Verified Customer
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
This is the absolute best place to have your car serviced
CHRIS S., service manager from Northtowne Hyundai responded on 03/15/2022 02:35 PM

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager


CS
gravatar
Carol S.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding service
This dealership and Service Department are only allowed to work on my care!! They do outstanding work and treat me with the utmost respect!!
CHRIS S., service manager from Northtowne Hyundai responded on 03/15/2022 02:34 PM

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager


AG
gravatar
Alex G.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
10
Category: Service
Very Friendly
Clean enviroment, friendly service.

EV
gravatar
Emile V.
Lees Summit, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Great dealership and employee's Service department .
CHRIS S., service manager from Northtowne Hyundai responded on 03/08/2022 05:18 AM

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager


AG
gravatar
Alex G.
Kansas City, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
10
Category: Service
Great Job working with us!!!
Thanks for reaching out to us to solve our problem!!!

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2022
Service Type: Repair
4
Category: Service
Correct there issue and explained the situation
Was able to correct the issue.
CHRIS S., service manager from Northtowne Hyundai responded on 03/02/2022 03:11 PM

Good Afternoon,

Thank you for taking the time to fill out the survey. Yes, We always have these recall parts in stock. Hyundai ran into to some ordering or shipping problem and it happened on your car. I am sorry. Would you consider doing a rescore on the survey if I try and assist with this problem to make it easier on getting the part installed? HYUNDAI gives us opportunity to reach out for resolutiion. We rely on parts dept to stock as many parts as possible. it frustrates us when we aren't inform ahead of time when they are out of stock. 

I would be willing to fill up your gas tank while you wait to have the part installed on 03-09-22 and give you your next oil change at no charge. 

Please let me know if this will work for you and I will resend the survey. If you would like me to assist in another way please respond and let me know.

Kind Regards,

Chris Stroud
Northtowne Hyundai


JS
gravatar
Janell S.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
VERY PLEASED
I was very impressed from my first time going there. Barry Bartlett is such a nice & knowledgeable man. My first time owning a Hyundai & I will only be bringing it to North Towne. I had a recall on the engine & Barry got everything set up for me & even got a rental car. Thank you all at North Towne Hyundai 10 stars!!!
CHRIS S., service manager from Northtowne Hyundai responded on 03/02/2022 07:45 AM

Good Morning;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Weekend!




Best regards,




Chris Stroud
Service Manager


CR
gravatar
Cheri R.
Weatherby Lake, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Crankshaft Miracle
So far, I've enjoyed visiting Northtowne Hyundai and receiving all the care and attention both me and my Elantra (me and my family call her Raven) have gotten. Shout out to my service manager Barry and the team for taking Raven in without me having to schedule an appointment when i needed his help the most. Recently, I experienced crankshaft failure which gave me a stalled engine, which I didn't know I had at the time. The team also didn't know what was going on until they determined it was my crankshaft. It was literally like catching a ghost!

I'm a proud regular customer and I'll definitely call upon Northtowne to work their magic on my Raven! Thank you so much to Barry and the service team for all you do!
CHRIS S., service manager from Northtowne Hyundai responded on 02/23/2022 12:52 PM

Good Afternoon;

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager


Verified Customer
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Solid Experience
Personnel was cordial and quick. I'd recommend.
CHRIS S., service manager from Northtowne Hyundai responded on 02/21/2022 05:52 AM

Good Morning,

I wanted to take a moment and thank you for choosing Northtowne to service your vehicle and also for taking the time to participate in this survey. Your input is very important to us and we are happy to have you as part of the Northtowne family! Thank you and have a Great Week!




Best regards,




Chris Stroud
Service Manager

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.