North Freeway Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.North Freeway Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
The only reason I selected 1 star, is that it is required to be allowed to post. but my actual opinion is in negative numbers. This dealership has provided the absolute worst service I have ever experienced from any business of any kind. In the last year I purchased 2 vehicles from them and several things I was promised would come with the purchase have not happened. I have no trouble with the sales and finance departments, but the services department is a ghost. I have tried calling to speak with the head of the service department. every time I am sent to their voicemail, and no-one ever calls me back. I have been trying to reach this person for weeks, and no-one ever calls me back.
Today (09/30/2024) has been the same issue. I attempted to reach him again, and was put through to his voicemail. This time I called back and asked to be put through to him and not to be sent to voicemail. I was informed that he was in a meeting and that he would call me back. I explained that I had recently spent over $80,000 to buy 2 cars from them, and that I thought it was reasonable to expect to be able to speak with him, even if he was in a meeting. If he had called me back one of the other 10 times, this wouldn't be necessary. I have no confidence that I will be called back, even this time.
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Today (09/30/2024) has been the same issue. I attempted to reach him again, and was put through to his voicemail. This time I called back and asked to be put through to him and not to be sent to voicemail. I was informed that he was in a meeting and that he would call me back. I explained that I had recently spent over $80,000 to buy 2 cars from them, and that I thought it was reasonable to expect to be able to speak with him, even if he was in a meeting. If he had called me back one of the other 10 times, this wouldn't be necessary. I have no confidence that I will be called back, even this time.