Business Solutions
SureCritic / Auto Maintenance / Norris' Garage
business image

Norris' Garage

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(775 Reviews)
96
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
96
Net Promoter Score ®

Business Details

About

Norris' Garage is a full-service preventive maintenance and auto repairs center in the Forest Heights, MD 20745 area, specializing in 4x4 Services, Alignment, Brakes, Car & Truck Care, Domestic Cars & Trucks, Electrical Services, Electronic Services, Engine & Transmission, Engine Maintenance, General Services, Heating and Cooling Norris' Garage is a full-service preventive maintenance and auto repairs center in the Forest Heights, MD 20745 area, specializing in 4x4 Services, Alignment, Brakes, Car & Truck Care, Domestic Cars & Trucks, Electrical Services, Electronic Services, Engine & Transmission, Engine Maintenance, General Services, Heating and Cooling Services, Import Cars & Trucks, Inspections and Emissions, Miscellaneous Services, Tires, Transmission Services and Undercar Services since 1973. ...more

Categories
Auto Maintenance, Auto Repair, Oil Change
Contact
(301) 839-4450
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5509 Livingston Rd Forest Heights, MD 20745-2037
Get Directions
Norris' Garage's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(775 Reviews)
Write a Review
Recent Reviews
BB
gravatar
Betty B.
Washington, DC
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Best mechanics in the DMV
My daughter 2010 Equinox was brought to Norris Garage for a few repairs. The staff is always friendly and very professional. Mr Norris listen to what I had to say about the repairs, he clearly explained what was going to be done and gave me a fair price. I also had my 2011 Tahoe service here as well. Mr. Norris and his team are awesome and I will always recommend this garage to everyone that I know. Great customer service here at Norris Garage. I highly recommend this garage for their honesty and professionalism. They took the time to explain everything to me.
PS
Paul S.
Oxon Hill, MD
Nissan 350Z
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
my Nissan Z
Mr. Norris, Larry and Miranda are very professional and courteous. They offer excellent customer service and prices. They’re reliable, dependable and highly knowledgeable. After today I am very pleased and a loyal customer.
MC
gravatar
Maurice C.
Oxon Hill, MD
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Air conditioner not working on my Van
I’m always happy with the service I receive from here . I’ve been coming to them for 40+years. We’re like family now but I wouldn’t trust anyone else with my vehicles. The service is impeccable always.
Joe & Larry from Norris' Garage responded on 07/31/2025 01:21 PM

Thank you for being a loyal customer and for leaving a kind review.

Verified Customer
Upper Marlboro, MD
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Great Work
Very Professional.
Joe & Larry from Norris' Garage responded on 07/31/2025 10:56 AM

Thank you for the kind review.

BB
gravatar
Betty B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
10
THE BEST MECHANIC I HAVE EVER MET
I had to bring my daughter truck to Norris Garage for a few things. And let me tell you Mr. Norris and Larry and even Miranda are the greatest people that you would want to meet. They are very attentive, honest, and professional. Mr. Norris took the vehicle did the diagnosis on the vehicle to make sure that what I was saying was correct. If they found anything else wrong they would always contact me to be sure to keep me updated on the work being done. Norris Garage will always have my family business.
Joe & Larry from Norris' Garage responded on 07/29/2025 08:10 AM

Thank you for taking the time out to leave a kind review and thank you for being a loyal customer. We appreciate your business.

CT
Cynthia T.
Washington, DC
Chevrolet Cruze Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
Very Happy Customer
Excellent Customer Service
Joe & Larry from Norris' Garage responded on 07/28/2025 08:16 AM

Thank you for leaving a kind review.

OJ
gravatar
Oscar J.
Arlington, VA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Excellent Service for 2009 Toyota Camry
Mr Norris and his team of experts professionally diagnosed service items for my Camry that I have deferred and needed to address immediately. His team also identified items that I should lookout for but could wait for a later date. Norris Garage is a pleasure to deal with and it’s very satisfying to know when they work on your vehicle it will be fixed correctly and the repairs will be expertly explained to the customer. Great team and great customer service.
Joe & Larry from Norris' Garage responded on 07/28/2025 08:16 AM

Thank you for being a loyal customer and for trusting us with your vehicles.

SS
gravatar
Sheliah S.
Oxon Hill, MD
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
I thought it was brakes
However Larry worked tirelessly to figure out the culprit was a worn wire!
Joe & Larry from Norris' Garage responded on 07/23/2025 05:13 AM

Thank you for leaving a kind review and trusting us to work on your vehicle.

NW
gravatar
Nancy W.
Oxon Hill, MD
Chrysler 200
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
My Chrysler 200
I would highly recommend Norris Garage they take the time to explain what you need and your auto as well as your truck is in good hands. I've lived in this area for 38 years and I am so happy that Norris Garage was recommend by my neighbor before I was dealing with car dealerships and we all know that's a damn nightmare. So thank u Larry and Joe and those I don't know by name
Joe & Larry from Norris' Garage responded on 07/22/2025 11:13 AM

Thank you for leaving a kind review and for trusting us your vehicle.

KA
Ken A.
Upper Marlboro, MD
Volvo XC60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Most knowledgeable in the business!
This family owned business always fixes everything right, and you won’t find a more honest garage. They take the time to isolate what is wrong rather than just replacing components. You won’t find a more trustworthy auto repair business.
Joe & Larry from Norris' Garage responded on 07/21/2025 11:18 AM

Thank you for taking the time to leave a kind review and for being a loyal customer.

MM
gravatar
Melvin SR M.
Oxon Hill, MD
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Customer service
I like the customer service, and the communication of the service work that I get when getting my car taking care of. And keep me up on whats going on with my car.
Joe & Larry from Norris' Garage responded on 07/18/2025 10:16 AM

Thank you for being a loyal customer and for leaving a kind review.

JM
Josh M.
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Starter issue
Not only was the service extremely quick but I know it was done by the best. They found the issue in no time and fixed it, along with a few other minor issues they found along the way. 10/10 would recommend every day of the week.
Joe & Larry from Norris' Garage responded on 07/18/2025 10:16 AM

Thank you for the kind review.

DS
Diane S.
Howell, MI
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
The BEST MECHANICS Work Here
I called Norris Garage for an opt and they took me immediately.
This is the 2nd time I have needed their services. The Crew is Excellent, The Staff is Excellent, and The Owner is Superb. I received a call shorty after letting Me know that they were diagnosing the issue. The next day, they had corrected the issues, and I could take her home. What could have cost me $3k, Norris Garage fixed it for less than 1/3. They say it pays to know, and I am happy I did. One other note, the Mechanic in charge comes out and explains what they/he did. There was no up-charge, no selling products, and no “if I were you” garbage. Straight take between a Client and a Mechanic. What a Great Experience.
Joe & Larry from Norris' Garage responded on 07/18/2025 10:15 AM

Thank you for being a repeat customer and for allowing us to service your vehicle. Thank you for the kind review.

JB
gravatar
Jeffery B.
District Heights, MD
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Quality service
These guys are very professional and extremely knowledgeable, you won’t regret having your vehicle serviced here.
Joe & Larry from Norris' Garage responded on 07/18/2025 10:15 AM

Thank you for taking the time to leave a kind review.

LS
gravatar
Louis S.
Suitland, MD
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2025
verified customerVerified Customer
10
Diagnostic Required, Repair Completed
My vehicle was towed in after-hours. I called just after opening the following morning, and gave a description of the issue. Mr Norris contacted me promptly and explained the results of the diagnostic. I authorized the discussed repairs, was contacted to pick up my completed vehicle, and had it back less than 24 hours from the initial tow. Kudos to Mr. Norris and his employees from a very satisfied customer!
Joe & Larry from Norris' Garage responded on 07/14/2025 05:23 AM

Thank you for trusting us with your vehicle repairs and for taking the time out to leave a kind review.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.