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Next Level Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(264 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

The staff at NEXT LEVEL AUTOMOTIVE offer the highest quality customer service and will treat your automobile as if it were our own. Roll-off the lot with confidence that your car can handle the tough New Hampshire weather. You’ll be amazed by the difference of working with a professional staff that you can trust.

Services:
NH State
The staff at NEXT LEVEL AUTOMOTIVE offer the highest quality customer service and will treat your automobile as if it were our own. Roll-off the lot with confidence that your car can handle the tough New Hampshire weather. You’ll be amazed by the difference of working with a professional staff that you can trust.

Services:
NH State Inspections
Computer diagnostics
Tires & Wheels
Oil Changes
Brakes
Check Engine Light
Air Conditioning​- A/C
Steering and Suspension
Alignments
Ball Joints
Tie rod
Shocks & Struts
Wheel Bearing
Oxygen Sensors/ O2
Exhaust (Muffler, Catalytic Converter)
Battery
Tune Ups
Air filters
Wipers
Motor swap
Transmission swap
Fleet Accounts
Ford/Lincoln
Chevrolet/Chevy/GMC/Pontiac/Saturn/Buick/Cadillac
Toyota/Scion
Subaru
Saab
Nissan/Infinity
BMW/Mini
Mercedes/Smart
Lexus
Audi
Volvo
​Volkswagen
Honda/Acura
Mitsubishi
Chrysler/Dodge/Jeep/Ram/Fiat
Hyundai/Genesis/Kia
Suzuki
...more

Categories
Auto Repair, Auto Maintenance, Tires
Contact
(603) 227-6845

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* America/Adak
12 Integra Dr Unit 10 Concord, NH 03301
Next Level Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(264 Reviews)

LR
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Lew R.
Concord, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
10
Winter ready
Just had my winter tires put on & these guys do a thorough inspection & take photos of what should be replaced in the future but it's ok for now. I trust this shop for taking care of my car & keeping me safe on the road.

NH
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Nathan H.
Epsom, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2023
10
Family business that cares!
Next Level has been my go to repair shop since they where in Chichester, I've followed them through there growing and moves, they have always went above and beyond for me and my family and friends.
Do yourself a favor and go to Next Level! Tires to alignments, inspections to major repairs, they have done it all for me and not once did I feel they overcharged or under delivered!
Everything has gotten so expensive in life but even paying more these days Next Level continues to remain fair priced and honest with exceptional performance.
Thank you Eric, Shawn, Tori, and the whole crew.
You guys have a satisfied customer for life!

SP
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Screwed P.
Concord, NH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2023
0
Beware.
Would not install my factory tire sensors (TPMS). Quoted $450.00 to install four of their aftermarket sensors, balance, state inspection. Factory sensors are $46/ea. =$184. Their aftermarket, $30/ea = $120. SI=$15. So, $250. labor?!? They brag of their $15 state inspection. A "lost leader" (look it up). Contract with Darby for computer SI interface = $7 per SI. so they charge $8 for an SI!?!? They have to find something wrong with your car to fail SI. Call the DMV inspection bureau and the AG's office.

SR
Sandy R.
Concord, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2022
verified customerVerified Customer
10
Always pleasant and professional!
I have found it to be incredibly tough to find a reliable and trustworthy mechanic to work on my car! As a woman I particularly appreciate that the guys talk TO me not AT me and walk me thru the work that needs to be done! They’re polite, courteous and do an amazing job at a very reasonable price!
SHAWN J. from Next Level Automotive responded on 08/18/2022 08:38 AM

Sandy, thank you this glowing review. This is the experience we want all of our clients to have, every time.


DP
Dhinesh P.
Concord, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2022
verified customerVerified Customer
10
Very helpful and very professional
I went there without appointment for state inspection and they where very nice to accept my car for inspection and i am in and out within 20mins. Price is very reasonable and they are knowledgeable. Highly recommend this business.
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:10 AM

Hello Dhinesh, Thank you for the review and kind words. We are pleased that you had such a great experience at Next Level Automotive and we look forward to seeing you for any other auto needs in the future.


MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2022
verified customerVerified Customer
10
Two new tires
I took my car in to get two new tires. Chris patiently explained my options They not only put on two new front tires but put the best original tires on the back at no extra charge. They also invited me back in 50 miles to retighten the lug nuts at no extra charge.
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:08 AM

It was our pleasure meeting you Mary and helping with your tire situation. 


AJ
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Andrew J.
Allenstown, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2022
verified customerVerified Customer
10
Excellent Communication and Service
My second experience at Next Level Automotive ensures I have found my new go-to car care facility. Everything about the experience was positive. It was easy to make an appointment that worked for me. When describing what I wanted done, they asked many clarifying questions, which gave me confidence I was being heard. They told me they would call to tell me what they found before starting repairs, and that’s just what they did, explaining what they found and what they suggested be done. When I went to pick up my car, they fully explained what was done and told me about things that I might want to keep an eye on for my next visit, but with absolutely no pressure to get me to spend more money. These are the types of behaviors that gain a customer’s trust and loyalty. I’m feeling pretty good about this relationship!
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:13 AM

WOW, Andrew. That is exactly how we do business and always will. We are so happy to be your go-to shop now! It was a honor to meet you and take care of your needs.


Verified Customer
Concord, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2022
verified customerVerified Customer
10
Service
Great as always
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:14 AM

We appreciate your review and your repeat business.


MF
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Mike F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2022
verified customerVerified Customer
10
Great Service with a smile!
Scheduled an oil change and State Inspection. Needed to replace tie rod to pass inspection. Chris was able to get the tie rod delivered and Carl completed the job on a timely basis. The old Ford Edge is driving as nice as the day we bought it.
Thanks to the Jutras Brothers and their crew at Next Level.
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:15 AM

Mike, thank you for trusting us with yours and your familes cars. We do not take that lightly.


LR
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Lew R.
Concord, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2022
verified customerVerified Customer
10
Still running
My car is an 03 so things that are original & cost a little more are starting to go. Want to keep it running for a few more years & these guys have been helping with that for sure. Great job, thank u Next Level.
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:16 AM

Here is to many more miles and years on the 'ole Camry.


NS
Nathan S.
Loudon, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2022
verified customerVerified Customer
10
Great service and communication!
I have only been here a couple of times, but after the first time I definitely wanted to go back. They do an awesome job with communicating and provide exceptional services. Nothing bad to say about it!
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:17 AM

Nathan, we appreciate that and we always want you to have the same experience. 


Verified Customer
Concord, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2022
verified customerVerified Customer
10
Wonderful experience
Wonderful experience. Best shop in concord
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:18 AM

Thank you for the kind review. We will do our best to make this the same experience every time.


PE
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Patty E.
Allenstown, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2022
verified customerVerified Customer
10
Jeep checkup
Awesome people who I can totally trust.
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:19 AM

Trust is earned, and we are so pleased we have earned your trust as well as your families.


Verified Customer
Concord, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2022
verified customerVerified Customer
10
Very pleased with the work that had been done
I took my vehicle in because my brakes were chattering and making noise I took it the next level they took my brake calipers all apart clean them up oil them put them all back together and charged me for labor and that was it and my car runs great as always I love these guys they're very honest they do great work great prices and their shop is clean I am very happy that I found them it's hard to find a good auto mechanic
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:21 AM

We will always do the right thing. Sometimes it means you can save money by not replacing parts, some times you cannot. But you will be safe after we are done either way.


JK
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Joseph K.
Hooksett, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2022
verified customerVerified Customer
10
Great Service!!
Excellent job as usual! I highly recommend Next Level Automotive! They are very professional and worth the visit!
SHAWN J. from Next Level Automotive responded on 07/25/2022 07:22 AM

Thank you Joseph for your review and especially for the recommendation.


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