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Neue Auto LLC

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(294 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

Categories
Contact
(808) 744-1666

Business Hours

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Hawaii
2847 Awaawaloa St Unit C Honolulu, HI 96819
Neue Auto LLC's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(294 Reviews)

AJ
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Albert J.
Pearl City, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Extremely satisfied customer.
Your service and expert workmanship is awesome.

AT
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ANGELA T.
Honolulu, HI
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
My car service experience at Neue Auto
1. Flexible scheduling
2. Friendly & helpful
3. Provided drop off service
4. What I liked & impressed me the most is the affordable cost of services, and the reassurance provided that they ran test analysis of my car problems I described, fixed it, and re-checked to make sure it’s resolved.
Thank you.

AB
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AMY B.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Pre purchase inspection
The inspection was thorough and I’m so glad I did it so I know what I’m getting with my used car purchase. The communication was excellent and the work was done on time.

AG
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AMENTA G.
Honolulu, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/04/2025
verified customerVerified Customer
0
Unreliable, Bad Customer Service, Borderline Scam
Weren't able to get my blinkers working still after 3 times bringing it in AFTER getting transmission work on my car. Spent thousands of dollars after they ran an diagnosis to figure out what was wrong, but ironically 3 weeks after using the car after pickup it can't even drive again. can't drive at all, and even if is a separate issue, how didn't they pick that up? I called in complete frustration especially because I bought the car back to get the lights fixed and they weren't getting anywhere, but I was told I was"disrespectful" and they "don't appreciate ME being disrepectful to the front desk. I mean, my money went completely no where sooo yeah I was upset at them, but try to redefine rage and disrespect guys. I claimed they couldn't fix my car and scammed me and want me to keep coming in to them and Nick practically agreed with me, being so furious and mad at myself they said they'll let me know when they can diagnosis the car again. They call it trail and error, but as a female college student these people clearly don't respect me and just scammed be 2 thousand dollars because; who am I to know better? Not to my surprise no-one called me back and our last phone call was almost 3 weeks ago, mind you I already gave them money. they clearly don't car about their customers, they probably don't even know what they're doing. Beware that with these guys there's no guarantee they've fixed your issue, go somewhere else where they guarantee the fix of the car. Can't believe I was recommended these guys. Glad it helps them sleep at night. Recap: not a single issue fixed after 2k put down, can't even fix lights. Even if I have a new issue, the car was in the same condition as always so they fixed something not pertaining to what needed to be done for it to drive. SCAMMERS!!

NC
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NOAH C.
Honolulu, HI
Acura Legend
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
EXCEPTIONAL
Cory the receptionist was very nice and professional with telling me everything going on with my car. NEUE sent me back home with a uber! They really care about their customers!

RP
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RYAN P.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
2004 Toyota 4runner
Quick and easy. Great service. Will be coming back.

Verified Customer
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Oil change & tire rotation
Honest and prompt synthetic oil change at a fair price, multi point inspection was helpful. Staff/receptionist friendly, as a first time customer thought the shop was great and will be back! Definitely Honest and fair!

AK
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AURE K.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
10
Excellent Service
I requested for a transmission fluid change. Gavin got back to me quickly. He is so prompt. Scheduling with him was easy. Working with Shayden at the front desk was pleasant. He was very honest, very courteous, very thorough, informative, and kind. The service was well priced. The mechanics did a wonderful job. My husband said, “Overall, this was the best experience at a mechanics shop I been to in a decade.” I highly recommend Neue Auto for your automotive needs.

JS
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JOSE S.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
JCS Ford Escape 2013
Excellent customer service, fair pricing for services rendered, and a detailed explanation of the course of action for repairs. I will go back to Neue for future automotive repair needs.

KO
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KENNEDY O.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Great Service
The staff at Neue Auto LLC are fantastic. Quality work, competitive pricing and frequent communication. Highly recommend for any vehicle service needs.

JK
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JULIE K.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Engine light was on
They were very informative and honest. I’ll be coming here more often. Thank you!

JD
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John D.
Honolulu, HI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/30/2024
0
Oil leak
Brought vehicle in for an oil leak. They claimed that it was a valve cover gasket, so I went ahead and had it replaced. They held the car for almost a week, and after repairs, still saw oil dripping on the drive way, and noticed engine shield was not reinstalled. Went back to have the oil leak rechecked, and they claimed it was a bolt that was loose, and they just forgot to reinstall the engine shield. After $3K in labor and parts, the engine oil still leaking. So disappointing that I wasted my money at this place. Beware…mechanics are not competent at all.

AJ
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Albert J.
Pearl City, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2024
verified customerVerified Customer
10
Satisfied customer
A big mahalo for the superior service. A special mahalo to the mechanic's, who are knowledgeable in their craft.
I plan to make an appointment (after the holidays) to bring my 2005 Toyota Sienna for my 4,000 miles maintenance service. I normally take it to Waipahu ServCo ( where I purchased my van) for the service.
Thank you again Neue Auto Repair, for your outstanding service.
My daughter is so happy, thank you.
Albert Johansen.

KC
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KENNETH C.
Honolulu, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Quick and professional
Just got some maintenance work done and the whole process was quick and professional. Noted more this I should check out for preventative work, but no hard sell. Just education - which is appreciated. I'll be sure to get the work done at Neue Auto

EG
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EDWARD G.
Kapolei, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Glad I found this shop!
Great service. I’ll definitely be back!

Displaying Review 1 - 15 of 294 in total
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