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N.E.N. Auto Service and Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(610 Reviews)
85
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores™
5.0
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

We do complete auto service and repair on all makes and models, including old school vehicles. We strive for high quality repair and customer service. We do complete auto service and repair on all makes and models, including old school vehicles. We strive for high quality repair and customer service.

Categories
Auto Maintenance, Body Shop, Repair Shop
Contact
(404) 963-7978
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3304 Stone Mountain Hwy Snellville, GA 30078
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N.E.N. Auto Service and Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(610 Reviews)
Write a Review
Recent Reviews
CB
CHARLES B.
Conyers, GA
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Great Service!
Each visit meets me with kind and courteous service. Love the professionalism.
SA
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SASHAUNA A.
Lithonia, GA
Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
Oil change
All members were welcoming and great service
DH
DOMINIC H.
Snellville, GA
Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
9
Brake job
Fixed the problem quickly and no problems
KB
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KERINE B.
Loganville, GA
Audi e-tron
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Recommend
Amazing customer service and reliable work performance
GE
GREGORY E.
Snellville, GA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
BEST on 78
Vehicle issues will occur lest expect. Before leaving out of state , I notice my truck not preforming correctly. Stopped by N.E.N. spoken with Mr. Nigel he explained to me what’s needed , parts ordered , truck in bay , less than 1 1/2 hour I was back on the road. I’ve used N. E.N. before with other vehicles of ours. I’m satisfied with the quality , professional and quality of care.

Thank you,
PJ
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PETER J.
Stone Mountain, GA
Lexus ES 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
9
Friendly Reasonable Swervice with a personal touch
Awesome sauce served up on my lats visit Very caring
RB
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RAJ B.
Lawrenceville, GA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Excellent
I have been taking my RAV4 and Sienna to NEN for years, and they have always been excellent. Honest, knowledgeable, and never tries to sell me on unnecessary repairs. Never got disappointed and not going to go to any other mechanic.
LE
LINDA E.
Stone Mountain, GA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Oil problem
Polite and friendly. Professional and honest.
LG
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LISA G.
Suwanee, GA
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
I have brung my cars here for several years now
As always Great Work
GS
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GERALD S.
Grayson, GA
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Great Service Better People
Always a pleasure doing business with NEN. Respectful and thorough approach to service and repair. Nigel and his staff are Top Tier!
JM
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JEAN M.
Stone Mountain, GA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Thorough &experienced!!.
The mechanics were quick to diagnose the problem with my car.They are professional and I have been here several times and they havnt changed their attitude.Nigel is awesome & so hard-working.
MT
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MARlASHA T.
Dacula, GA
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Amazing and fast Service
The service was very fast and upon driving my car the noise and shakiness went away fast. I feel very safe now driving it and will make this my new auto shop to take my car to get serviced. Thank you for all that you did and definitely will recommend others.
Verified Customer
Atlanta, GA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Repair Work
The place was very clean and comfortable so that’s was a plus for me. They got my car in & out and the front office staff was very knowledgeable and polite .
MB
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MARILYN B.
Snellville, GA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
9
Good service
Service was good.
Verified Customer
Lilburn, GA
Honda CR-V
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2025
verified customerVerified Customer
0
Poor service
The full diagnostic is expensive and does not fully tell you everything you need. They do not provide you documents that explain everything you need and why. The costs of parts is way overpriced and is a terrible way to take advantage of customers. The front office doesn't take the time to go in depth of all the issues making customers feel as if they aren't really being taken care of. Labor costs for a simple change of spark plugs is absolutely ridiculous. I also believe the under cover was removed and not put back in place. So all in all for 176 dollars all I received was a paper that said what work they wanted to do, upon further asking they recommended other work. One of the belts was loose causing a loud screeching noise upon start up and an oil change was needed. Not a single mention about these issues which was why I paid for a diagnostic report. This mechanic shop has left a bitter taste in my mouth and causes regular people like myself to lose trust in mechanic shops. I honestly feel I have been robbed. As a spark plug, spark plug cable change, tightening of the alternator belt, and an oil change is all that was needed. A 30 minute job at tops. Faster for a professional. You could leave the oil draining while changing the spark plugs and cables and tightening the belt.
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