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Motor City Direct Auto Sales & Service

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(55 Reviews)
66
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
66
Net Promoter Score ®

Business Details

About

Motor City Direct Auto Sales & Service is your pre-owned AUTO DEALER and AUTO REPAIR FACILITY. We are a AAA Auto Repair approved shop that services ALL makes and models. We also offer an extensive inventory of pre-owned vehicles for sale. We pride ourselves on our quality repair work and our ability to offer wholesale pricing to the Motor City Direct Auto Sales & Service is your pre-owned AUTO DEALER and AUTO REPAIR FACILITY. We are a AAA Auto Repair approved shop that services ALL makes and models. We also offer an extensive inventory of pre-owned vehicles for sale. We pride ourselves on our quality repair work and our ability to offer wholesale pricing to the public on our vehicles for sale. ...more

Categories
Car Dealer, Auto Repair, Car Maintenance
Contact
(248) 334-6400

Business Hours

Mon
8:30 AM - 5:00 PM
Tue
8:30 AM - 5:00 PM
Wed
8:30 AM - 5:00 PM
Thu
8:30 AM - 5:00 PM
Fri
8:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
45671 Woodward Ave Pontiac, MI 48341

Affiliations

AAA - Approved Auto Repair
ASE
Motor City Direct Auto Sales & Service's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(55 Reviews)

OW
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olivia w.
Lincoln Park, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2024
0
SCAMMERS! BEWARE!
Total scammers. If I could give a negative review I would! Tom sold us a 2013 GMC Terrain in February 2023 and it's totally rusted out underneath from flood damage with a crack in the frame of the vehicle. The engine light came on when I was on my way home from the dealer the night we bought the car, they had me bring it in the next day & said they fixed it but I can't believe that their mechanic would have lifted our vehicle & not noticed the complete nightmare that this car is. We have also had to replace the transfer case & make various other repairs to the vehicle. In total we have driven it about 1,000 miles in the 1.5 years we have owned it. I've been told by 3 of my trusted mechanics that this car is COMPLETELY UNSAFE TO DRIVE! I even had somebody who buys & resells cars come look at it & he said he would never buy this vehicle & have somebody drive it. Tom sold this vehicle to us with our toddler there with us, he knew we would be driving her around in this!!!! I can't believe that somebody would sell a vehicle like this & act like they don't know how bad it is. When I first called telling the office lady all of this (last year) she basically say sorry for your luck. That's what this place does, make things look presentable but they're really selling you a car from an auction in Canada that they're hiding a LOT of damage about! The owner Justin refuses to call me back & won't make anything right. I can't even count how many times I've called them in the last year & a half to try to get ahold of the owner. The office lady Cindy always says she'll give him my message but he never calls back.They know exactly what they did or else he would have called back a long time ago! Don't go here if you want to be the victim of auto fraud & lose a lot of money!!!!!! I'm not the first person this has happened to either, I wish I would have read more reviews on this place before wasting my time!!!!!!!

OW
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Olivia W.
Lincoln Park, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2024
0
SCAMMERS
Total scammers. If I could give a negative review I would! Tom sold us a 2013 GMC Terrain in February 2023 and it's totally rusted out underneath from flood damage with a crack in the frame of the vehicle. The engine light came on when I was on my way home from the dealer the night we bought the car, they had me bring it in the next day & said they fixed it but I can't believe that their mechanic would have lifted our vehicle & not noticed the complete nightmare that this car is. We have also had to replace the transfer case & make various other repairs to the vehicle. In total we have driven it about 1,000 miles in the 1.5 years we have owned it. I've been told by 3 of my trusted mechanics that this car is COMPLETELY UNSAFE TO DRIVE! I even had somebody who buys & resells cars come look at it & he said he would never buy this vehicle & have somebody drive it. Tom sold this vehicle to us with our toddler there with us, he knew we would be driving her around in this!!!! I can't believe that somebody would sell a vehicle like this & act like they don't know how bad it is. When I first called telling the office lady all of this (last year) she basically say sorry for your luck. That's what this place does, make things look presentable but they're really selling you a car from an auction in Canada that they're hiding a LOT of damage about! The owner Justin refuses to call me back & won't make anything right. I can't even count how many times I've called them in the last year & a half to try to get ahold of the owner. The office lady Cindy always says she'll give him my message but he never calls back.They know exactly what they did or else he would have called back a long time ago! Don't go here if you want to be the victim of auto fraud & lose a lot of money!!!!!! I'm not the first person this has happened to either, I wish I would have read more reviews on this place before wasting my time!!!!!!!

AF
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Anthony F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2024
10
Transmission repair
It thought i was toast when my transmission lines blew out unexpectedly… then i called AAA and they recommended Motor City Direct. Dan worked with me and helped me get my car back up and running within a day.

JB
James B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2023
verified customerVerified Customer
10
Ford Flex rear end work
Brought in the vehicle for new tires and a problem with the rear end. Motor city direct diagnosed the problem correctly and fixed all issues in a very timely manner. They will continue to always get my business!

OY
Oti Y.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2022
verified customerVerified Customer
10
Every repair you did is work by your promised..my summary experience is give customer schedules appointment in different day to leave a car in the shop for repair or if longer than a week we need you to provide a rental car.
Thanks to AAA auto repair they did a well done excellent job by their promise.i will bring car back if something go wrong again and refers to a friend.

JB
James B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2022
verified customerVerified Customer
10
Excellent shop
Motor city direct is always top notch both service and sales stay are awesome!

KH
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Kim/Brandon H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2022
verified customerVerified Customer
10
Fast service
Fast reliable service, fair prices.

DS
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Dan S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2022
10
Great service!
I’ve been serving my car with these guys for a couple years now and have always had great experiences!

LS
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Lexi S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2022
10
Friendly Faces
Staff were very nice and understanding after we had to have my boyfriend’s car serviced following an accident. Easy to work with.

DW
Darlene W.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2022
verified customerVerified Customer
0
7 day wait to get into shop, no weekend work. 10 days for return of vehicle. Then break down two miles from shop. Because NO COIL SPARK PLUG WIRE was put on, which was the ONLY problem with truck.
Recommended by AAA 4 miles from vehicle location which cranked but had no start. First thing any mechanic would do is check for spark & gas supply. This did not happen there until 9 days into repair. I approved replacement of timing chain, cap & rotor, because that was next thing to do, Not knowing vehicle had no spark. Took 7 days before they even got it into shop & they don’t work weekends. Extreme Lack of communication with mechanic tech & office. They were more concerned with a compression check, which would have costed another 2 hours labor. Office staff nice, but very unorganized. Hoping my parts ( timing chain, cap & rotor) last the 1 year. Because I will NOT go their again for any repairs. On day 10 picked up vehicle no antifreeze in overflow jug, missing two ac caps, which they should not have even touched ac. Office guy filled overflow jug with dirty antifreeze & returned caps. Paid bill of $853.27 two miles from shop truck running ruff, stalled & would not start. Contacted office guy, he came out with jump start. Then ran to parts store 3 times for correct coil spark plug wire. Paid another $20.00 for cheap set of wires, just needing the coil wire. The truck has ran fine since besides a low battery.

DY
Dennis Y.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2022
verified customerVerified Customer
10
The service was great and the personal was very friendly and knowledgeable about my vech.
My experience was far better than other shops I have used. The staff was friendly and very knowledgeable about my truck.

KB
Kevin B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2022
verified customerVerified Customer
10
Alternator replaced
Excellent rapport. Great service. Fair price. Well done.

JW
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Jasmine W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2022
10
Excellent service Great staff
Tom was a brilliant salesman . Obviously knowledgeable about his craft , kind , courteous, and all around good energy . He made the process simple and straightforward and got me exactly what I wanted at my price point . Happy with my purchase

SH
Sean H.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/28/2022
verified customerVerified Customer
0
Lies
To start.... AAA Referred this company And I went with them because they could get my vehicle in sooner than my regular guy. Well they didn't look at it for 2 days after the day they said they would. So that was just a lie off the rip to get my vehicle towed in. Gave me the price Figured they had it anyways why not(AAA is not going to tow again for free) Drive it home drives like a champ look under the hood to see my $$$ well they didn't even finish putting it together left my fuse Box top off. The thing they were paid to fix. Get off work early to spend my time to go finish the job and the guy tries handing me the part. Lol sorry dude I paid you Damn good to put it on. I would never refer or go back.

BO
Breana O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2022
verified customerVerified Customer
8
Great Service
After my serpentine belt snapped and I needed to be towed this was the best choice that I found within the area. I was kept in contact with and updated regularly. They found underlying problems and my car was fixed and road ready again in two days. Quick service and good pricing! Definitely recommend!
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