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Midas of Groton

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(32 Reviews)
53
Write a Review

Score Details

5 stars
78%
4 stars
3%
3 stars
3%
2 stars
6%
1 star
9%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
53
Net Promoter Score ®

Business Details

About

Midas is one of the world's largest providers of auto repair services, including brakes, oil change, tires, maintenance, steering, and exhaust services. Visit your Groton Midas for additional services. Midas is one of the world's largest providers of auto repair services, including brakes, oil change, tires, maintenance, steering, and exhaust services. Visit your Groton Midas for additional services.

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(860) 333-5868
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
170 CT-12 Groton, CT 06340
Get Directions
Midas of Groton's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(32 Reviews)
Write a Review
Recent Reviews
PV
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Peter V.
Groton, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/26/2024
0
Absolutely terrible and mismanaged
Midas serviced my car, within a week, all of the issues were back after over $1000 of repairs. Spoke to corporate who said I was overcharged, and it seems this is common at this location. I went into the store was spoken down to and told that everything was my fault, when it was obvious the work was not done correctly in the first place--offered no apology or solution, basically told to f' off. Pursuing legal action for the liability and claims of "doing work" when nothing was done--fraud.
Employees worked with
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Danielle Acree
Service Advisor
Verified Customer
Norwich, CT
2015 Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
verified customerVerified Customer
10
Oil change
Friendly service good price
Candi S. from Midas of Groton responded on 04/02/2022 12:25 PM

Thank you for your 5 star review and thanks for being a loyal customer.

SB
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SHERRYLE B.
Groton, CT
2012 Mercedes-Benz C-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
10
Very good
Excellent team leader with impressive customer service skills she is an asset to the establishment!
Candi S. from Midas of Groton responded on 03/28/2022 09:05 AM

Thank you Sherryle for the kind words and 5 star review.We are always happy to help. Cant wait to help you again. Thanks Candi

Employees worked with
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Candi Smith
Midas Manager
SF
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SAMUEL F.
Groton, CT
2010 Toyota Corolla
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/27/2022
verified customerVerified Customer
3
Expensive, and the Midas card cost me 60 points on my credit score
The Midas card only was approved for 25% of my total service cost despite having a 750 score, and lowered my credit score by 60 points.
I appreciate that my car was fixed for the short term, but the long term effects to my financials make me wish I had simply put that $500 on an credit account I already had open.
Candi S. from Midas of Groton responded on 03/28/2022 04:05 AM

Samuel, We sorry that you only got approved for 25% of what you needed. However the Midas Credit card does have 6 moths at 0 percent if paid in full so theres a plus. Im not sure why you gave us a 2 star reguarding your financing that is out of our control. It seems like you are very proactive with your credit and your timly payments will help your socre go up and also establish twards your available credit when paid of. Thanks Candi

Employees worked with
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Candi Smith
Midas Manager
DD
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DANIEL/ JENN D.
Groton, CT
1999 Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
verified customerVerified Customer
10
Amazing quick service
There was an issue with my intake manifold that got broken during a replacement of the exhaust and they no questions asked fixed it with a one day turn around. No questions asked. Definitely a really good experience.
Candi S. from Midas of Groton responded on 03/26/2022 11:37 AM

Thank you Daniel for the kind words and 5 star review. We always try to do the right thing for our customers. Thanks for being an understanding customer!
Thanks
Candi

Employees worked with
avatar
Candi Smith
Midas Manager
LP
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LOU P.
Groton, CT
2008 Mercedes-Benz C300 4MATIC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
problems with the Mercedes
Dropped of the car so that Candi Smith and the team could check it out.... WOW! I knew things weren't right , but OMG... Candi sent me a email with the problems and videos showing me lots of things wrong...
Had her and the team correct somethings and she printed out items that she says I should go to a transmission shop... she gave me a ride home and then came and picked me up.... if anyone wants great service, go to MIDAS
Candi S. from Midas of Groton responded on 03/23/2022 04:05 AM

Happy to help Lou, Thanks for the 5 star review and kind words. Thank you for choosing us for your automotive needs.

Employees worked with
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Candi Smith
Midas Manager
FS
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FRANK S.
Groton, CT
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
Oilchg
Quick appointment setup/service sameday.
Candi S. from Midas of Groton responded on 03/23/2022 04:03 AM

Thank you Frank for the 5 star review. We are happy to help with your automotive needs. Thanks for choosing us.

Verified Customer
New London, CT
2012 Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customerVerified Customer
10
Great Customer Service
The Midas Groton location was the first shop I took my vehicle to that actually addressed the problems I had instead of just resetting my car's computer. This is now my go-to location for any car needs I have. Also, I forgot the name of the woman who was at the counter & answering phone calls but she has great customer service. I think it was Danielle but I'm terrible with names so I'm unsure. Thank you anyway!
Candi S. from Midas of Groton responded on 03/18/2022 09:21 AM

Thank you for your kind words and 5 star review. We are happy to help and thank you for making us your go-to garage! Thanks again Candi

Employees worked with
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Danielle Acree
Service Advisor
CH
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CHRIS H.
Waterford, CT
2017 Dodge 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customerVerified Customer
10
Excellent Brake service
Midas of Groton provided excellent service in a timely fashion and a price that was on par - or slightly better than the competition.
Candi S. from Midas of Groton responded on 03/11/2022 08:42 AM

Thank you Chris for the 5 star review. We do our best to help our customers with fair and honest pricing backed with our lifetime nationwide warranty on brake pads. We are happy to be of service and look forward to helping you in the future with your car care needs.We would love to see this review on google so other customers can see how good our services are. Thank you again.Candi

Employees worked with
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Candi Smith
Midas Manager
Verified Customer
North Franklin, CT
2011 GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Great service
Thanks for the quick great service.
Candi S. from Midas of Groton responded on 03/10/2022 08:12 AM

Thank you for the 5 star review. We are always happy to help.

KG
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KEN G.
Ledyard, CT
2009 Toyota Camry
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
verified customerVerified Customer
5
Management listened
Carlos listened to the dispute over work performed and not performed and we agreed on a settlement, which resolved the complaint. Thank you for your concern.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2022
0
Horrific!
I asked to have them look at my ABS clicking when stopping and fix it. They said I had a bad c.v. and axle On right front side. I had them replace this to solve problem. On returning my car the ABS was still clicking when I came to a stop. They had not fixed problem. I realized I got ripped off for something that did not need fixing. I would like a full refund for the cost ($701.92)of the work performed. Mail check to Kenneth Garstka 37 Highland Dr. Left are CT 06339, Invoice No. 210325 Groton CT Shop #32. 4710. Also, while waiting for my car another customer complained that they had new tires out on his car that he did not authorize. It appears that this shop is not being honest with its customers.
Candi S. from Midas of Groton responded on 03/10/2022 05:39 AM

Thanks for your feed back Ken. I left you a message please kindly give us a call back at 860-445-8129 so that I can see whats going on and resolve the issue and hopefully improve your customer experience at our location.
Thank You Candi

Candi S. from Midas of Groton responded on 03/23/2022 09:14 AM

Thanks Ken, We are glad we could  resolve your issue. Thanks Candi

Employees worked with
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Danielle Acree
Service Advisor
Verified Customer
Groton, CT
2014 Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customerVerified Customer
10
Amazing service
Thank you for the quick and friendly service
Candi S. from Midas of Groton responded on 03/05/2022 08:32 AM

Thank you so much for your kind words and 5 star review. We are happy to be of service and look forward to seeing you in the future.

Employees worked with
avatar
Danielle Acree
Service Advisor
TB
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TALENA B.
Groton, CT
2017 Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customerVerified Customer
10
Great staff
Staff was great. They didn't try to make me pay for things I didn't need like most places do when they see a female coming to get something done.
Candi S. from Midas of Groton responded on 03/03/2022 09:12 AM

Thank you so much Talena for your 5 star review! We certainly strive for honest, upfront and transparent services to our customer's.Thank you so much for noticing :) Looking forward to helping you in the future. Thanks Again Candi

Employees worked with
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Candi Smith
Midas Manager
LR
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LINNA R.
Groton, CT
2016 Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customerVerified Customer
10
Always great service!
I have been taking my cars to this Midas for many years. The service is always top notch!
Candi S. from Midas of Groton responded on 03/02/2022 04:25 AM

Thank you Linna for the 5 star review we are happy to be of service for your car needs!

AL
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AMY L.
Ledyard, CT
2018 Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
verified customerVerified Customer
10
Awesome ?
Awesome experience
Candi S. from Midas of Groton responded on 02/21/2022 04:03 AM

Hi Amy thank you for your kind words and 5 star review. We look forward to service your car needs again in the future!
Thank you
Candi

Displaying Review 1 - 15 of 32 in total
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