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Michael Stead Cadillac

Average Score
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(6 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

Contact
(925) 934-9300
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
2390 North Main Street Walnut Creek, CA 94596

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

Contact
(925) 934-9300
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
2390 North Main Street Walnut Creek, CA 94596

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

Contact
(925) 934-9300
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
2390 North Main Street Walnut Creek, CA 94596
All Departments' Reviews
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(6 Reviews)

RB
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ROBERT B.
Alameda, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/10/2024
0
Category: Service
Damage to our car
Brand new 2020ct4 sport, First time i took it in for air bag recall ,the top rail of the roof, the side they were working on, they managed to put a dent in it. The second time now, drivers seat stopped working, so we had to take two cars out there to drop of the cadi, and would not lone us a rental, took two days for them to remove the seat and figure out what was wrong, and in doing so, put gouges in the plastic of the interior ,not to mention damaging the back seat with a long scrape, and putting dents in the door frame. So, it's been 2 1/2 weeks now because parts had to be ordered so i left a message with the operator for Dave to call back, lets see how long it takes him. I am meticulous about my cars, every time i take it to them ,there's always damage done VERY MAD

JR
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Jeff R.
Concord, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2023
1
Category: Service
Untrustworthy Service and/or Poor Quality ProductPoor
For the second time in four years, a routine pre-travel checkup turned into repairs that totalled big bucks. My CTS just reached 70k miles and the checkup turned into a nightmare of cascading problems with a leaking oil pan, broken water pump, etc., that became a $6.5k repair bill. Less than five years ago, my CTS, with less than 40k miles on the odometer, "needed" more than $5k in repairs. My CTS has been regularly serviced and well treated, so either the car is a shoddy GM product or the need for the repairs has been forced.

JG
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Jim G.
Walnut Creek, CA
CADILLAC TRUCK SRX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2014
verified customerVerified Customer
Category: Service
Excellent customer service
I took my SRX in for warranty work. The work was done quickly and properly.
Recommended

RS
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Roger S.
Walnut Creek, CA
CADILLAC TRUCK ESCALADE ESV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2014
verified customerVerified Customer
Category: Sales
Follow through
Prompt responses to work performed and done in a timely fashion!
Recommended

DR
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Danny R.
Alameda, CA
CADILLAC TRUCK ESCALADE EXT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/06/2014
verified customerVerified Customer
Category: Service
Service lady was great to work with
Problem is we just had a hot weekend and my AC in my 2009 Escalade still doesn't put out enough cool air to cool the truck. Ducts on driver side exhaust warm air at times.
Recommended

SR
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Steven R.
San Ramon, CA
CADILLAC TRUCK ESCALADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2014
verified customerVerified Customer
Category: Sales
Friendly, professional, and convenient
Great experience for our second Cadillac purchase from Michael Stead. I but again from them.
Recommended

GK
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Gehard K.
Danville, CA
CHEVROLET TRUCK TAHOE 4DR SPTUT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2014
verified customerVerified Customer
Category: Service
Conveniently located.
Good service.
Recommended

GP
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George P.
Walnut Creek, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2014
verified customerVerified Customer
Category: Sales
gepfautsch review
Chico Nixon was a pleasure to work with and everybody did a good job for us
Recommended

HN
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Harold N.
Brentwood, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2014
verified customerVerified Customer
Category: Service
Efficient, knowledgeable service
Fast & efficient. Ready when promised.
Recommended

NQ
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Nellie Q.
Pittsburg, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2014
verified customerVerified Customer
Category: Service
My Last visit to Michael Stead-Walnut Creek
The people at Michael Stead are very Professional and a courteous staff.
Recommended

DN
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Dewayne N.
Rodeo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2014
verified customerVerified Customer
Category: Service
people
everyone who is part of the dealership is very professional and personable.
Recommended

RB
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Ralph B.
Clayton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2014
verified customerVerified Customer
Category: Service
Excellant and always with a smile.
We always receive very good service and never had to return because something wasn't done as we wanted.
Recommended

TV
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Todd V.
Diablo, CA
CADILLAC TRUCK ESCALADE ESV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2014
verified customerVerified Customer
Category: Sales
Overall Great Experience
Buying our new car at Michael Stead Cadillac was a very good, low presure experience. I would definitly recomend them.
Recommended

MH
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Marsha H.
San Ramon, CA
CADILLAC DHS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2014
verified customerVerified Customer
Category: Service
Trustworthy
After 25 years of service for my Cadillac cars, I continue to trust the maintenance staff at Wayne Stead. I do miss Barry's counsel but wish him well in his retirement.
Recommended

KH
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Kristyl H.
Pacheco, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2014
verified customerVerified Customer
Category: Service
Good Service
Service was timely
Recommended
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