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Michael J.

Central Square, NY

This review is currently pending verification from the business.

06/09/2025

Category: Service

They use the bait and switch to get you in the door

Avoid this dealership. I wasn't even looking to purchase a vehicle, then I received a letter from them with an incredible offer, way to good to be true, but since they used the word guarantee, I thought I would pay them a visit> Again, I wasn't looking for a car, since I just purchased mine from them a year ago, and was very happy with my car, and I didn't go in there looking for anything more than was "promised". Well, when i got there I had to sign in, because they were extremely busy, and told it would be about an hour wait, ok, I understand that everyone is short help, and they sent out alot of these letters. So , after 2 and a half hours, they can finally talk to me, well, nothing in the letter was on the table, the money they promised for my vehicle, came in over $5,000, less than offered, even though they made it sound in the letter that that was already a done deal. And the guarantee that they could lower my monthly payment, they raised it by almost $200. They had no intentions of honoring the letter they sent out, it was to just get me in the door , honestly, I thought crooked dealers like this were a thing of the past, as the last few car purchases I have made, for the most part, I've satisfied with. Purchasing cars for over 40 years, this is the worst dealership I have ever seen. I've kept the letter, and have contacted Hyundai, but yet to here back, not sure if I\ll pursue further action, because this is just wrong. Again, let me state that i went in there looking for nothing more than what Mattews had promised, knowing now that they never had any intentions of following through with the promise. I just want others to know before they go in looking to be treated fairly that you wont be.

Lori E.

Syracuse, NY

12/08/2021

Category: Service

Horrible Service and Vehicle

Worst Customer and Service Department Experience. 2021 Sante Fe has been nothing but problems sice Purchased in August.Car was Undrivable and Towed and 2 modules later and they took My Remote Starter Out and Engineers couldnt Even give Proper Answers .Airbags Lights came On.Car has Been in Shop Total 3 weeks when had less than 250 kiles on It.Do not Feel Safe in Car.I will Not Be Returning gor serbice at this Dealership.Will Use Burdick.I Have A Case Started with Corporate and Now Contacted Attorney General to Look into Their So Called Gixrs On Vehicle.Dominick And Other Service Members Never Call Back and Never answer phones Leave Message no call backs.Had to Go to General Mgr.Have Ownrd 2 other Sante Fes Never Issues This 2021 has Many Problems and Other Customers bringing thers in with Same Issues.They Obviously covering up Problems.See Them In Court As Feel Unsafe and Over this Piece Of Junk!!

DOMINICK C., Service Manager from Matthews Hyundai Of Syracuse responded on 12/09/2021 03:53 AM

Lori, we apologize for any inconveniences you may have experienced on your latest visit with us.Please call me at your earliested convenience so we can work together on resolving this concern. Thank you for your time and I look forward to hearing back from you!

Dominick Ciciarelli
Service Manager
Matthews Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900

Donald G.

Sylvan Beach, NY

2007 Hyundai Elantra

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