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Mastertech Auto Repair

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(15 Reviews)
100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

All of us here at MasterTech are career car and truck service and repair people and our combined experience is well over one hundred and twenty years. Our motto is "fixed correctly, in a timely manner, at a fair price." We make an extra effort to be sensitive to our customer's' needs and preferences. Our service advisers are good All of us here at MasterTech are career car and truck service and repair people and our combined experience is well over one hundred and twenty years. Our motto is "fixed correctly, in a timely manner, at a fair price." We make an extra effort to be sensitive to our customer's' needs and preferences. Our service advisers are good listeners and try to communicate clearly. We never go ahead with a repair without giving the customer a detailed estimate of cost and time. ...more

Categories
Auto Maintenance, Tires, Collision Repair
Contact
(870) 741-4850

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3925 Duncan Drive Harrison, AR 72601-9713
Mastertech Auto Repair's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(15 Reviews)

RR
gravatar
Ron R.
Marble Falls, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
10
Excellent experiencw @ MasterTech Auto Repair
Forward-
Vehicle involved-2005 Jeep Grand Cherokee, 5.7

About me – Retired now but x-auto-mechanic; have been working on and with all types of vehicles since the ‘80s, so my extensive experience is of great value to me when it comes to knowing another credible auto-mechanic.

Early Sept 2021, we began experiencing new issues with this vehicle, in short:
1. The throttle acceleration would sporadically jump (as if one was to tap the gas pedal on and off) and then for no reason, die.
2. The vehicle would die unexpectedly no matter speed or angle.
3. Would not hold a steady idle.

I used a consumer model code reader to see if I could determine the possible issue and resolve it myself, knowing how expensive it is these days for auto-repair, especially if it involved troubleshooting/replacing electronic components. I did retrieve some codes ex: U1411 which indicated the likely cause was the ECM. Well, I also happen to know the ignition switch could cause the vehicle to unexpectedly die so I changed that component first. It’s an easy replacement and an inexpensive component ($30) but a little tedious to replace for most that are not mechanically inclined; however that did not resolve the issue.
I researched for about 4 hours in addition to speaking to a couple of 30+ year ASE Certified Jeep mechanics who, after reviewing everything were very confident it was the PCM and not the ECM. That said, other than locating one from a salvage yard, the PCM ($1,300) was no longer available for this vehicle nor was the ECM which would have been considerably less.
After speaking to John (Owner of “MasterTech Auto Repair”) in Harrison, AR. and describing the issues, he assured me he had much more sophisticated equipment to perform a more in-depth diagnosis. He was relatively confident that he would be able to determine the issue fairly quickly over a few days.
So that was the best and most effective way forward to determine what the issue was. After a few days of diagnostics/graphs and research, John updated us indicating although right now he was leaning towards the ECM being the issue, he only felt 75% confident. He also mentioned he was noticing some fluctuating voltage in the throttle body. In any case, he wasn’t satisfied just yet and asked if it would be OK for him to continue his deep diagnostics and troubleshooting until he felt confident of the cause. I told him to keep it and do what he needed to do until he felt absolutely confident of his diagnosis because I wasn’t going to spend money on an ECM or PCM if that didn’t resolve the issue and he completely understood. So, 2 more days went by and we received an update call from John. After even more graphing and diagnostics and personal persistence, John said he was now absolutely confident the issue was in fact the throttle body.

All in all, after previously conferring with other long-tenured ASE certified Jeep mechanics, their recommendations could have cost us upwards of $1,500-2,000+, and instead, the decision to take it to MasterTech Auto Repair was the correct choice and most affordable and effective choice and resulted in the complete satisfaction of this customer all due to John’s steadfast insistence not to be partially satisfied but to be absolutely satisfied with a cause and resolution.
Readers Note: Coming from a family of Auto and Aircraft Mechanics, I am not easily pleased nor satisfied when it comes to dealing with most people who claim to be auto-mechanics b/c most don’t know anywhere near what they claim to know. Dealing directly with John at MasterTech was a very nice and refreshing experience and I personally and HIGHLY recommend them to anyone.

RH
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Ron H.
Bolivar, MO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/17/2021
Bad work
This place is a place that has went down hill fast!! Work isn't done right, they don't care about your stuff anymore, I got a new motor put in, I still have no A/C OR HEAT blower, my truck looks like it has grease monkeys in it . Work not good
Not Recommended

RH
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Ron H.
Bolivar, MO
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/17/2021
Bad work
This place is a place that has went down hill fast!! Work isn't done right, they don't care about your stuff anymore, I got a new motor put in, I still have no A/C OR HEAT blower, my truck looks like it has grease monkeys in it . Work not good
Not Recommended

FT
Faye T.
Arkansas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2020
verified customerVerified Customer
Category: Service
Faye said this is the only business she takes her vehicle to. They are the best she has found.
Recommended

DH
David H.
Powersite, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2020
verified customerVerified Customer
Category: Service
David said they do excellent work.
Recommended

RD
Ray D.
Arkansas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2020
verified customerVerified Customer
Category: Service
Ray said that they do a great job, they're friendly, and easy to deal with.
Recommended

DM
David M.
Harrison, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
verified customerVerified Customer
Category: Service
David said he believes the staff repaired his vehicle correctly.
Recommended

PR
Paul R.
Compton, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
verified customerVerified Customer
Category: Service
Paul said the staff provided a good job.
Recommended

HL
Herb L.
Harrison, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
verified customerVerified Customer
Category: Service
Herb said this business was great. There were no problems. It was really good. It is still not complete but he has an understanding about how the repair is going to go.
Recommended

BH
Billy H.
Harrison, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customerVerified Customer
Category: Service
Billy said that they're excellent and professional. If they find a problem they'll ask before they fix it.
Recommended

BG
Ben G.
Arkansas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
verified customerVerified Customer
Category: Service
Ben said his experience was good. The prices were good and so were the prices.
Recommended

RH
Rusty H.
Arkansas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
verified customerVerified Customer
Category: Service
Rusty said they do a great job and he definitely recommends them. He appreciated that they picked up his vehicle and brought it back to his work. He said they are really classy.
Recommended
John S. from Mastertech Auto Repair responded on 02/14/2020 07:08 AM

We appreciate the business and always appreciate the fact the Rusty is one of the pleasant and understanding customers we have, thank you Rusty


BS
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BRIAN S.
Harrison, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
verified customerVerified Customer
Informative
Always know what to expect concerning cost. I can rest assured when I drive my vehicle off, it’s repaired. The owner has always been up front and honest. In my family, Master Tech Auto currently works on all of our six vehicles.
Recommended
John S. from Mastertech Auto Repair responded on 02/04/2020 06:51 AM

Thank you very much Brian. We strive to be an upfront and honest business and always appreciate you and yours being loyal customers 


DM
Dalton M.
Harrison, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
verified customerVerified Customer
Category: Service
Dalton said the service is good and the staff takes responsibility for mistakes if they happen.
Recommended
John S. from Mastertech Auto Repair responded on 02/04/2020 06:44 AM

Thank you. We try our best to keep our customers a top priority and to be an honest business. 


CB
Carol B.
Harrison, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
verified customerVerified Customer
Category: Service
Carol said they are always willing to answer questions and they are very nice.
Recommended
John S. from Mastertech Auto Repair responded on 02/04/2020 06:47 AM

Thank you Carol. You are one of the most polite customers we have and it is always a pleasure to help you in anyway possible. 


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