We’ve used Marks several times in the last 10 years. My last time I was not impressed, there were several basic things not up to par, but I let it go. We recently brought our daughter’s car in, I have to say we were so disappointed by the sloppy job. I mean detail is the name. The lack of detail was pathetic. The tires and wheels looked pretty bad. I was told it was sun damaged (a year old car). Not, I came home and with a bit of elbow grease, the blotchy whiteish areas came off. Seals weren’t fully cleaned and still had pale white patches. There were streaks on the windows and the inside of the window didn’t look like it was even cleaned, there were finger prints on the outside trim of windows, the console still had crumbs, the trunk wasn’t even vacuumed out, there were plenty of areas inside that looked untouched. It was a very sloppy job. No where up to snuff with our previous jobs. I should have inspected it before I paid for it. The service was fine but they ask for a gratuity while paying, which seems offensive. I left a nice tip but had I inspected it first I wouldn’t have left such a tip. We won’t be bringing our cars here again. I’d recommend someplace else. They were decent years ago but the quality to detail has gone down hill.
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