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SureCritic / Auto Maintenance / Maplewood Auto Service
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Maplewood Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(288 Reviews)
-100
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Score Details

5 stars
86%
4 stars
11%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Auto Maintenance, Transmission Repair, Oil Change
Contact
(651) 739-4940
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
2727 Minnehaha Ave E Maplewood, MN 55119
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Maplewood Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(288 Reviews)
Write a Review
Recent Reviews
IS
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I S.
Saint Paul, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/10/2021
0
Disrespectful cistomer service
Called to ask for a quote. Was rreated very disrespecttfully. Unbelievable
DK
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Denny K.
Oakdale, MN
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
verified customerVerified Customer
The people and the care
Great people
Recommended
RB
Roxanne B.
Hugo, MN
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2019
verified customerVerified Customer
Category: Service
Roxanne said she has been to the business a couple times and they are very good.
Recommended
KL
Kimberly L.
Oakdale, MN
Mitsubishi Outlander Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2019
verified customerVerified Customer
Category: Service
Kimberly said the bill was different from what she was quoted when she got to the business to get her vehicle serviced. They ended up honoring the original quote.
Recommended
JC
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JEAN C.
Saint Paul, MN
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
verified customerVerified Customer
Good listeners
Always respectful,never make me feel silly for my concerns
Recommended
RM
Ron M.
Saint Paul, MN
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2019
verified customerVerified Customer
Category: Service
Ron said they have always treated him well. He is very pleased and that is why he keeps going back to them.
Recommended
VB
Vern B.
Minnesota
Kia Soul
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2018
verified customerVerified Customer
Category: Service
Vern said he would recommend this business for service.
Recommended
Verified Customer
Maplewood, MN
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2018
verified customerVerified Customer
Service
The service and recommendations were very good.
Recommended
TC
Thomas C.
Minnesota
Honda Accord Sdn
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
verified customerVerified Customer
Category: Service
Thomas said the people at the business are very nice and personable. The job was done adequately.
Recommended
JL
Jer L.
Maplewood, MN
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
verified customerVerified Customer
Category: Service
Jer said that the business was very good. He said that was very satisfied with the service.
Recommended
EB
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Ernie B.
Maplewood, MN
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
verified customerVerified Customer
Tires for Lexus
Was prepared to purchase tires via online facility. Talked with manager at Maplewood Auto Service. He was polite, professional and knowledgeable. As a result of his help I purchased new tires with MAS. I was delighted and will use MAS for all my automotive needs.
Recommended
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/20/2018 11:59 AM

Ernie, 
Thank you for giving us a chance to earn your buisness.  We appreciate the positive feed back.
Jerry Cook 
Manager

ES
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ED S.
Oakdale, MN
Chevrolet Astro Passenger
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/13/2018
verified customerVerified Customer
So so
Had coupon for 10% off. Bill was about $520.....it should have then been less than the $488 that I was charged !

1st time I've been disappointed here
Recommended
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/19/2018 05:29 AM

Ed so sorry for the misunderstanding.  If you look at the bottom right of your reciept it will show under Discount 10% off parts & 10% off labor.  Further down you will see in the total column that you recieved a discount of $48.71.  I will reach out to you by phone this morning.  Thanks again for your business.
Jerry Cook 
Manager 

JC
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JERRY C.
Oakdale, MN
Pontiac Grand Prix
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
verified customerVerified Customer
Fair & honest.
Won’t go anywhere else. Best shop around.
Recommended
BH
gravatar
Bill H.
Oakdale, MN
Dodge Caliber
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
verified customerVerified Customer
Oil change
Great service. Friendly & knowledgeable staff.
Recommended
RT
Richard T.
Oakdale, MN
GMC Yukon XL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/08/2018
verified customerVerified Customer
Category: Service
Richard said he called the business and made an appointment for 2 vehicles for an oil change. When the vehicle was done he was going to bring his other vehicle in, when he came back with the another vehicle they didn't even know he was coming back. He feels this business should have remembered because he did make 2 appointments.
Recommended
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/19/2018 05:33 AM

So sorry for the miscomunication.  Please know that we will make the corrections necessary so this never happens again.  Thanks for your business.
Jerry Cook
Manager

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