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Mad Hatter Muffler And Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(735 Reviews)
92
Write a Review
Schedule Appointment

Score Details

5 stars
88%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
92
Net Promoter Score ®

Business Details

About

When it comes to service Mad Hatter is second to none. We know how important it is to keep your vehicle running in tip top shape so we guarantee you all around quality care. There's nothing we can't take care of or fix. You'll always get a quote up-front before any work is done. When it comes to service Mad Hatter is second to none. We know how important it is to keep your vehicle running in tip top shape so we guarantee you all around quality care. There's nothing we can't take care of or fix. You'll always get a quote up-front before any work is done.

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(860) 628-8888
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
176 Queen Street Southington, CT 06489-2011
Get Directions
Mad Hatter Muffler And Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(735 Reviews)
Write a Review
Recent Reviews
SM
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sue m.
Southington, CT
Buick Century
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
brake lines and power steering
very happy all done was done in time i was told wasn't as much as i was quoted, runs really good. The only place I'll take my car to be fixed.
CM
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CAROL M.
Southington, CT
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
As always very pleased with service
I have been going to mad hatter for 6 yrs now very pleased with the service guys are excellent mechanics and Jeff always has a pleasant....Would not go anywhere else....
CA
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CAROL A.
Southington, CT
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Jeff got me in for an oil change the same day I called!
OMG! Mad Hatter does a great business and I usually call ahead a few days for an oil change because the bays are always full. But this time, I really needed a fast appointment and Jeff go me in the same day! I was so relieved to get the job done quickly.
EL
Evelyn L.
Southington, CT
Cadillac CTS Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
Category: Service
Evelyn said they did a good job. She always goes there. They are nice, the service is fast, no waiting, and they run on time.
Recommended
BS
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BARBARA S.
Southington, CT
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
I’ve had oil changes and this is my go-to place for emissions testing.
Very efficient workplace. As a single senior I don’t ever feel I’d ever been taken advantage of.
AS
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AMY/MATT S.
Southington, CT
Cadillac XT5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
They do good work
Great shop, care about customers, much more value then dealership.
PP
Patricia P.
Southington, CT
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
Category: Service
Patricia said they were always good and she always recommends them.
Recommended
TA
Ted A.
Southington, CT
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
Category: Service
Ted said he's known them for a long time and has been going there for quite awhile. It's great and they do a good job. He has recommended them.
Recommended
JC
Jon C.
Southington, CT
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
Category: Service
Jon said they worked with him on what exactly needed to be done, they didn't oversell him on other things, and they took care of all the work in the same day.
Recommended
BD
Bill D.
Southington, CT
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
Category: Service
Bill said they did a good job.
Recommended
PB
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PAT B.
Southington, CT
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Prompt & courteous servive
Had synthetic oil change on Acura RDX. Service done on time & efficiently.
KB
Kelly B.
Southington, CT
Buick Encore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2025
verified customerVerified Customer
Category: Service
Kelly said the service was good but the price was a little high.
Recommended
RG
Robin G.
Southington, CT
Toyota Sequoia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
Category: Service
Robin said they're very attentive and they kept her up to date. Her vehicle was ready earlier than what they projected.
Recommended
LT
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LAURA T.
Southington, CT
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Best place ever!!
I absolutely love the service I get there Jeff and his team are awesome!!! Always try’s to accommodate my needs for repairs and service on my vehicle. I wouldn’t go anywhere else!!
AT
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ALINE T.
Southington, CT
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
My front airbag symbol was lit constantly,
They diagnosed and fixed the problem with their usual efficiency and courtesy.
They always make me feel as if I (and my problem) matter to them.
Displaying Review 1 - 15 of 735 in total
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