On April 29, 2025, I delivered my vehicle to Luxe Auto Body Shop, for repairs. At that time, I provided a check in the amount of $1,883.59, issued by the at-fault party’s insurance company, as an initial payment toward the repair costs. However, no repairs were performed on my vehicle. Instead, the shop later demanded an excessive storage fee of $3,490. The insurance company initially approved only $706 for storage but ultimately paid the full $3,490 on May 13, 2025, in order to retrieve the vehicle. The shop then released the vehicle to the insurance company's towing service. Since Luxe Auto Body Shop has been fully compensated by the insurance company, I am requesting the return of the $1,883.59 that I originally paid. The shop has refused to refund this amount. On May 20, 2025, I followed up in person and was told by a manager named Sebastian that I could come in to collect a refund check. However, when I arrived, Sebastian increased the total storage charges to $5,100, despite the vehicle already being released and the insurance already having paid $3,490. This appears to be retaliatory behavior in response to my insistence on a refund. Sebastian also claimed their storage fee is $300 per day, but I photographed signage at the business stating $250 per day. This inconsistency raises concerns about deceptive billing practices. Furthermore, I was threatened that their company would come after me to collect an additional $2,344.10, even though they did no repair work and were already paid for storage. I believe this is a case of unethical, retaliatory, and predatory behavior toward a consumer.
TV
Theo V.
Los Angeles, CA
04/09/2025
0
THE WORST SHOP
The worst shop in LA area! Don't waste your time going there! They're liars and they take forever!
TH
Taka H.
Gardena, CA
11/09/2024
10
This is the best car repair place
This store is conscientious and offers the best suggestions.
My car door was bent in an accident. Therefore I got quotes from 10 companies.
I chose Luxe Auto Body Shop because I trust their explanation of the repair, their quick response to my email, and the price of the repair.
Nine other companies, for example, did not offer to repair the door, only to replace it. However, Luxe Auto Body Shop offered to replace the door with a new (or used) one, make a proposal for repair, and give me an estimate. Also, the final estimate was the same price as the first estimate they gave me.
In the end I had the door repaired. They finish the repair only 3 days (that they said it when I got an estimate). The result was that they restored it to the same look as new (you can see it in the pictures).
What made me even happier was that they gave me a free loaner car.
I would like to thank Fred from the bottom of my heart for his help with this project.
Te atienden en cuanto llegas t escanean tu vehículo y rápidamente t dan un diagnóstico y y lo que t va costar la verdad dan muy buenos precios y los mecánicos excelentes a mi me gusta ir se los recomiendo pregunten por Lupe .
Got brake job done for my Honda CRV
Lupe is such a nice and positive guy
They did a good job on time and a reasonable price
Didn’t even try to over sell anything
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
