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Lutter's Elmbrook Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(876 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Welcome to Lutter's Elmbrook Automotive. Family owned and operated since 1979, we understand how important your vehicle is to you. We offer a full range of automotive and light truck maintenance and repair services.

With a reputation for honest, quality, professional
Welcome to Lutter's Elmbrook Automotive. Family owned and operated since 1979, we understand how important your vehicle is to you. We offer a full range of automotive and light truck maintenance and repair services.

With a reputation for honest, quality, professional service, we work hard to build long-term relationships with our customers. Our goal is to provide you with automotive peace of mind. Our ASE certified technicians utilize advanced, effective diagnostic and repair procedures to get the job done right the first time. Most repairs are completed the same day and offer a 12 month/12,000 mile warranty. Ask about our loaner vehicle program.
...more

Categories
Auto Maintenance, Auto Recycler, Car Maintenance
Contact
(262) 782-7825

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
16880 W Greenfield Ave Brookfield, WI 53005
Lutter's Elmbrook Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(876 Reviews)

KW
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Ken W.
Brookfield, WI
Ford Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2025
verified customerVerified Customer
8
Mostly satisfied
Happy with pricing - they are reasonable, less than dealerships.
Would prefer if making an appt 1 1/2 weeks in advance that it could be looked at first thing instead of sitting till the afternoon.
1. Scheduled a synthetic blend oil change and full synthetic was used. Not sure of the price difference, but did notice this.
2. Asked for a 'noise' to be diagnosed. Was told it was not found/heard. After picking up Truck and pulling out of Lutters, the noise was there. This was the second time asked for a noise to be diagnosed, but neither were found. Both noises are still there. So a head scratcher for me. I am sure not intentional, but again a head scratcher for me.
3. Communication is very good with Mark and front desk area.
I will go back and would recommend.

SL
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Sandy L.
Milwaukee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Fabulous, as Always!
LUTTER’s has Everything!
Two Friendly people to greet you…
Expert guys working on cars…
Coffee, while you wait…
The Chairs - - -
My Subaru and I Love Everything about Lutter’s Elmbrook Automotive - Even Those Chairs…🤷🏼
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 02/18/2025 06:29 AM

We’re glad to hear that you and your Subaru are enjoying your experiences with us! It sounds like you’ve discovered the perfect combo of friendly faces, expert care, and a comfy chair for sipping coffee while you wait. We aim to create a welcoming environment—chairs included—so it’s great to know you love it all.


NH
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Nancy H.
New Berlin, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Always ethical!
I am so glad I tried Lutter’s about a year ago. I know I can trust them to do what is necessary to keep my RAV4 running well, but not finagle other unnecessary maintenance. Lately I had heard my brakes squealing and I thought I felt grinding. After checking my vehicle, there was no charge, not even for labor! Also, I got a loaner car that day, free!
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 02/17/2025 06:44 AM

Thank you for taking the time to leave us a review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!"


GA
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Greg/Mary A.
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
9
Prompt and thorough service from Lutters
Lutter's did a great job servicing out Toyota Camry. Prompt and compete, even did an overall diagnostic check. I continue to go back, and they never disappoint!
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 02/06/2025 08:35 AM

We appreciate your feedback and are glad to hear that our team hit the mark with your Toyota Camry. It’s always our goal to ensure your car is running smoothly, with a little extra diagnostic love thrown in. We’re happy to be your go-to spot for all things automotive. Here's to many more trips together on the road!


CS
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ChiM S.
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
10
Great Service
They helped identifying the existing and potential issues of my 2012 van. As someone who don't know many car terms, I appreciated it that they gave me a report on paper. I am also grateful for having a loaner car. Great service and great people. Thank you!
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 01/31/2025 05:58 AM

We really appreciate your feedback! It's great to hear that our team was able to break down the car terms for you. Our goal is to keep you informed while taking the stress out of car repair. And who doesn’t love a loaner car? We're happy to know you had a positive experience with us. Drive safe!


JV
Josh V.
Burlington, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
Category: Service
Josh said they were really good, they gave him a loaner vehicle and they worked with his schedule.
Recommended
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 01/30/2025 01:22 PM

We’re delighted to hear that your experience was a smooth ride! Providing a loaner vehicle and accommodating your schedule is all part of our plan to keep you rolling without a hitch. We're here to make car trouble as painless as possible, —fast and efficient! Safe travels ahead!


KW
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Ken/Brigitta W.
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Good visit
My issue was studied, then explained to me with a plan to fix. Work done as planned and on schedule. Car running great. Ken

TS
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Todd/Lora S.
Waukesha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Great & prompt service
Great service! Sue was so nice and knowledgeable.
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 12/10/2024 10:10 AM

It's always a pleasure to hear about great experiences! We're glad to know that Sue's friendly demeanor and expertise made a positive impression. If her service was any indication, it sounds like you received top-notch care. We appreciate your support and look forward to keeping your vehicle in tip-top shape!


MS
Mary S.
New Berlin, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
Category: Service
Mary said she got in to the facility when she needed, they were friendly and know what they are talking about.
Recommended
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 12/10/2024 01:02 PM

We appreciate you taking the time to share your experience. It’s great to hear that we hit the mark in both service and knowledge. If there's ever anything more you need, we're here to help.


DD
Dave D.
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
Category: Service
Dave said they were fast, reasonable, good service and fixed the problem.
Recommended
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 12/10/2024 10:11 AM

We're glad to hear that you found our service fast and reasonable! It's always our goal to tackle those pesky problems efficiently, so it's great to know we hit the mark this time. If any other automotive mysteries arise, we're always here to help you crack the case. Safe travels!


SL
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Sandy L.
Milwaukee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
10
Excellent!
As always: Everything Excellent - even the coffee!
THANKS GUYS! ?
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 11/18/2024 02:43 PM

Thank you so much for your awesome review! It's great to hear that everything was excellent, even the coffee! Your support means a lot to us, and we look forward to keeping everything running smoothly for you!


DD
Doug D.
Waukesha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
Category: Service
Doug said the technicians are nice people, they provide good service and they are honest.
Recommended
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 11/19/2024 08:41 AM

We appreciate you highlighting our technicians!  Providing honest and reliable service is what we aim for, so it's fantastic to hear you felt that way. We thank you for the opportunity to serve you!


KW
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Ken/Brigitta W.
Brookfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
10
Good update
Car in for service on schedule. Prevention works. We appreciate the overall inspection and highlighting future issues. See you in the Spring. Ken and Gitta
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 11/14/2024 09:26 AM

We’re happy to hear that the service went off without a hitch! We are glad that you’re embracing the preventive approach like a pro, and we love it. We'll be ready for your visit in the Spring—hopefully, we’ll have nice weather to enjoy while you wait. Safe travels until then!


JW
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Jamie W.
Milwaukee, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
10
Exceptional Work
This is my third time doing business with Lutters and I value/respect their service/work!!
I appreciate the kindness, honesty, and integrity they provide to their customers:)
Thanks again for the new timing belt and Engine leak repair today guys!!
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 11/13/2024 08:45 AM

We’re glad to hear that your experiences with us have been consistently positive! Honesty, integrity, and a sprinkle of kindness are our secret ingredients. We aim to make each visit smoother than a well-oiled engine. Your trust means a lot, and we're happy to have helped with the timing belt and engine leak repair. Here’s to many more miles of happy driving!


CF
Chad F.
New Berlin, WI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/11/2024
verified customerVerified Customer
Category: Service
Chad said because of the high price.
Recommended
Jay, Bob, Mark, Mike, Eric and Sue from Lutter's Elmbrook Automotive responded on 11/13/2024 08:44 AM

We appreciate your feedback and completely understand your concerns regarding pricing. We strive to offer quality service, but we know that finding the right balance between quality and cost can feel like a high-stakes game of poker. If there’s anything specific you want to talk about regarding your experience, we’re all ears. Your input helps us improve, and we want to ensure you leave feeling like you got your money's worth.

Service Coupons and Posts

We love being your go-to spot for all things automotive! ?✨ Our super-powered technicians appreciate your trust and praise. We're here to keep your ride running smoothly and cost-effectively. Thanks for the stellar support! #CustomerLove #AutoMagic
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We’re thrilled to hear that we hit the nail on the head! ?️ Our goal is to keep you and your ride healthy and happy. Thanks for putting your trust in us! ?? #CustomerCare #AutoExperts
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We're revved up about your awesome review! ?? A quick turnaround and great service are what we aim for! Thanks for trusting Lutter's Elmbrook Automotive to keep you rolling smoothly. See you on the road! ?️ #ServiceWithASmile #ElmbrookPride
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Thanks for the kind words! ?? We take pride in your safety and always aim to keep you rolling, even when repairs get tricky. Remember, we're just a pit stop away if you need a loaner! ? #AutoCare #SafetyFirst
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Thanks for the 5-star review! We're thrilled to hear that we could get your vehicle running like new again. ? Our team is always striving for excellence! ? #QualityRepairs #ProfessionalService
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Hey there Sandy! ?☁️ So glad we could brighten up your hectic day with a smooth new muffler install! Your 5-star review means the world to us! #CustomerAppreciation #RidingOnACloud
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? We're over the moon to receive your raving review! ? Our team is thrilled to know we've earned your trust and confidence. Thanks for your ongoing support! #CustomerAppreciation #AutoCare
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