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Laguna Viejo Auto Service, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,119 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Laguna Viejo Auto Service and owner John Esses for 29 years of dedicated service to Orange County Residents. Laguna Viejo Auto Service is your dealership alternative for friendly and professional service for your vehicle without the dealer’s higher costs.

We provide trusted service, maintenance, and repair on all autos and light trucks
Laguna Viejo Auto Service and owner John Esses for 29 years of dedicated service to Orange County Residents. Laguna Viejo Auto Service is your dealership alternative for friendly and professional service for your vehicle without the dealer’s higher costs.

We provide trusted service, maintenance, and repair on all autos and light trucks whether domestic, foreign, or diesel. Our award winning ASE and AAA certified mechanics are authorized to perform all New Vehicle Warranty Maintenance services and our large shop with 12 bays means that we can give you quick, same-day service on most jobs.

Whenever possible, we will provide you with the option of using factory original (OEM), or, fully warranteed but less expensive “after-market” parts, whichever you prefer. And, we will never try to sell you something you don’t need.

We offer:
FREE 40-point inspection
Free "Check Engine" light scan - codes cleared for free
New car purchase inspections
FREE Wi-Fi, TV, and coffee in waiting room
10% Discount for AAA members

You can’t beat the cost, convenience, and friendly service at Laguna Viejo Auto Service!
...more

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(949) 582-7262

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
25752 El Paseo Ste A Mission Viejo, CA 92691
Laguna Viejo Auto Service, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,119 Reviews)

KS
KATHLEEN S.
Laguna Woods, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Trust
I trust, leaving my car at Laguna Viejo Auto. John and the ladies at the desk are always friendly and informative keeping me informed of what’s happening with the repair.

NE
NICOLE E.
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Great experience!
I was towed in leaking fuel. They were extremely busy but took my car in right away considering the issue. The front desk staff was great to communicate and work with. Hands down the best experience at a mechanic. I highly recommend them and will go to them from now on!

BB
BILLY B.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Honesty is appreciated
You’re very upright and honest about not being able to guarantee the diagnosis of the problem. It is very appreciated.

Verified Customer
Laguna Niguel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
9
Great place to take your car for maintenance.
This is a great place to take your car for maintenance. Knowledgeable mechanics, respectful of client’s time and reasonable prices.

Verified Customer
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
9
Replacement of tire lug
Quick and efficient service.

MA
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MARK A.
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Loyal Customer for Many Years
The team at Laguna Viejo Auto can always be counted on to provide great auto care without charging you for unnecessary services.

Verified Customer
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Always good experience ‼️
Always a good experience.. very accommodating

MC
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MARIO/CHERYL C.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Engine light
John found my problem, and fixed no charge because it was under warranty.

EL
ERIKA L.
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Smog check
The business was recommended by AAA, I took my 2015 Mitsubishi Lancer for a smog check. The place was clean , friendly, and my car was taken care of almost immediately. They also service hybrid cars in addition to smog, this is also a mechanic shop. Will definitely return back.

JC
JANET C.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Awesome for Routine or Emergency Work
I was initially towed here a year ago and have since made this my mechanic. They are quick when needed, but thorough.
Today was a routine oil change and they brought me my filters that were embarrassingly filthy so we changed them. The pricing is fair and the office manger also knows her stuff.
I won’t go anywhere else.

KW
KELSEY W.
Aliso Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Reliable Service
I’ve trusted Laguna Viejo auto with my cars for many years.

ME
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MATT E.
Laguna Niguel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Replaced starter and 5K service
As usual, great service by very nice people! Did the repair and service in record time, and it was really appreciated. By the way, I was wrong. It wasn’t for the starter repair that Toyota dealer removed the front clip. It was the alternator repair they did. Thanks again for a great experience!

Verified Customer
Ladera Ranch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Service
Trustworthy

RB
ROTHWELL B.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Air conditioning service
Receptionist very friendly, service completed in a reasonable time.

KM
KELLY M.
Trabuco Canyon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Excellent Service!!
I was recommended this shop by a friend and it far exceeded my expectations! The quote for my repair was well below the dealership and they completed in work in several days versus several weeks. The office staff was very friendly and provided clear and honest communication throughout the repair. I’ll be taking all of my cars here in the future.
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