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Laguna Viejo Auto Service, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,088 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

Laguna Viejo Auto Service and owner John Esses for 29 years of dedicated service to Orange County Residents. Laguna Viejo Auto Service is your dealership alternative for friendly and professional service for your vehicle without the dealer’s higher costs.

We provide trusted service, maintenance, and repair on all autos and light trucks
Laguna Viejo Auto Service and owner John Esses for 29 years of dedicated service to Orange County Residents. Laguna Viejo Auto Service is your dealership alternative for friendly and professional service for your vehicle without the dealer’s higher costs.

We provide trusted service, maintenance, and repair on all autos and light trucks whether domestic, foreign, or diesel. Our award winning ASE and AAA certified mechanics are authorized to perform all New Vehicle Warranty Maintenance services and our large shop with 12 bays means that we can give you quick, same-day service on most jobs.

Whenever possible, we will provide you with the option of using factory original (OEM), or, fully warranteed but less expensive “after-market” parts, whichever you prefer. And, we will never try to sell you something you don’t need.

We offer:
FREE 40-point inspection
Free "Check Engine" light scan - codes cleared for free
New car purchase inspections
FREE Wi-Fi, TV, and coffee in waiting room
10% Discount for AAA members

You can’t beat the cost, convenience, and friendly service at Laguna Viejo Auto Service!
...more

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(949) 582-7262

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
25752 El Paseo Ste A Mission Viejo, CA 92691
Laguna Viejo Auto Service, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,088 Reviews)

LB
LUCY B.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Exellent
Liked the costumer service and atmosphere .

CD
CHAD D.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Quick, honest, helpful
Friendly owners. Very upfront. My jeep was leaking coolant. Fixed it same day

YS
YESENIA S.
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Truck repair
Very friendly staff John, the mechanic, was very humbling. I will definitely go back.

RS
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RAY S.
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Always a great experience.
Laguna viejo Auto is the most honest auto shop around Orange County. They provide excellent communication and never try to upsell. If you want great customer care and excellent service, this is the place to take your car.

LT
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LYNDA T.
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Regular tune up and extra replacement/repair
I have been using Laguna Viejo Auto Service for more years than I can remember. As always, the customer service was personable, helpful and knowledgable. They are very trustworthy and I always know they have done the job well.

Verified Customer
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
I would never go elsewhere
What’s there not to love? In a repair shop? Laguna Viejo Auto ? Is a relaxing experience. Exceptional service, HONEST? Absolutely! Very fair prices. Has a message chair where you can forget why you came in to begin with lol. Seriously, excellent service and repair. H.G.

DM
DAVID M.
Lake Forest, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Always timely repairs and friendly staff
Always friendly staff and work is excellent

DS
DAVID/LINDA S.
Mission Viejo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Car Repair
Great experience— my car was towed to the shop, and my info was taken over the phone. They texted me updates with any questions and prices. The repair was done quickly and efficiently and customer service was excellent.

JG
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JASON G.
Mission Viejo, CA
BMW 530e
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Continued Excellence
John and his team continue to provide open, honest service. This is the 3rd vehicle I’ve trusted Laguna Viejo with and they do a phenomenal job. Always great communication throughout the process and they go the extra mile.

BA
BRITTANY A.
Anaheim, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Exceptional Work
John, his wife, & his team have been amazing since the beginning! I’ve come to Laguna Viejo Auto for the past 6 months and I have never had a complaint against them. My car runs great, they listen to my concerns, their prices are reasonable, and the work gets done on time. These guys will be my go to mechanics for a while! I’m glad I found Laguna Viejo Auto!

DS
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DANIEL S.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Full brake job
My Ford Transit needed front and rear breaks including rotors. They got the job done in 24 hrs and there is a huge improvement with nice smooth stopping. Oil change and tire rotation at the same time. I have been a customer for many years and they have always done good work at reasonable prices. Interaction with the staff is always great. I highly recommend Laguna Viejo!

DH
DAVE H.
Rancho Santa Margarita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
The Sort of Auto Repair we All Want and Need!
I have a 2012 Jeep Grand Cherokee with 151,000 miles, all of which I put on the car. I have had a lot of service done over the last 15 years. I have never experienced a car repair as pleasant and as forthcoming as this one from Laguna Viejo Auto. Amazing does not come close to describing my experience. It started with what I always did before - take a non-functioning problem (this time it was the A/C) to the Jeep dealership. Horrified at the price and with the lack of explanation, I thought about my options. I read reviews. I called Laguna Viejo Auto without any prior history or knowledge. A very friendly and super informative lady named Gail started to explain all that they could do. I was blown away. Anyone ever seen, “My Cousin Vinny”? That’s exactly where my mind went. I had found the real version of that character’s ’Monalisa’ (without the NY accent, attitude, etc. - just the mechanic smarts)! Anyway, I spoke to my wife about our options and the hunch I had about her place. Turns out she and her husband, John “the tech” own the place. How quiet and unassuming and humble is that? I went with my gut and I am overwhelmed with gratitude. John Esses, is a pro and you just can tell... I mean the guy not only deduced my A/C problem (which was NOT what Jeep said it was) but he also fixed a leaking valve seal, replaced spark plugs, did a complete inspection of my brakes and created a future issues list, which an old car like mine definitely needs! All of this, without an appointment, in 2 days, for a fraction of what Jeep was going to charge for the wrong fix. I won’t go anywhere else ever again. I feel like a kid driving my first car again. What a feeling! Thank you, John, Gail, and Megan. You understand what it means to comfort a stranger. But now we are no longer strangers. I will tell all my friends. Take your car to Laguna Viejo Auto! Just exactly what we all want and hope for in an auto repair shop but seldom experience. Amazing!!!

KS
KATHLEEN S.
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Efficient, timely and courteous
What is being done to the car is always explained and what will be needed in the near future with a cost estimate.

Verified Customer
Laguna Niguel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Excellent
Always have a good experience here. I appreciate their honest, hard work and friendly customer service

FS
FORREST S.
Laguna Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Customer
Had wonderful help with my car
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