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Fix Auto Lacey

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(478 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Business Details

About

Tracey S.
I'm a second generation owner working hard every day to deliver on our family values.

Do the job right the first time
Keep the costs down
Get the customer back in their car promptly
And guarantee it for life.
Tracey S.
I'm a second generation owner working hard every day to deliver on our family values.

Do the job right the first time
Keep the costs down
Get the customer back in their car promptly
And guarantee it for life.

Categories
Auto Repair, Body Shop, Collision Repair
Contact
(866) 947-7853

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
512 Devoe Street SE Olympia, WA 98501
Fix Auto Lacey's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(478 Reviews)

CR
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Clifford R.
Olympia, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/13/2018
Did unauthorised repairs
I took my car in to Fix Auto of Olympia on July 3rd at the recommendation of my local Stare Farm Insurance company after my car was recovered after an auto theft for some minor damage (paint scratches and leather seat damage). At the time I dropped it off, I told them after they did their repairs, I would take the car to Toyota to get all the locks changed and for the mechanical repairs that were also needed. I signed an authorization for the body and seat repairs. He expected to have the car finished by July 6th.

I called on July 6th to check on the progress (it wasn't completed), and then again on July 10th to check on the progress of my car and spoke with Danny. He said something about the getting locks changed and I told him no, I was going to get that taken care of at Toyota once I got the car back. He said okay, he was probably getting it confused with another theft vehicle that they were also dealing with.

Today when Danny called to tell me that the car was ready to be picked up, he thought it was unsafe to drive because of the loud noise it was making when they drove it to and from the Toyota dealership to have the locks changed. I was a bit stunned that they had that done since I had never authorized that they be involved in any additional work beyond the body and leather repairs.

When I arrived at the shop, I was clearly upset that this had occurred and it was clear that Danny did not listen to me either when I dropped the car off for repairs, or on one of the follow-up calls that I would be taking care of the key and mechanical issue with Toyota myself.

He then explained that he had the right to do whatever the insurance company authorized and had the right to drive the car as he saw fit when I questioned him about doing repairs to my car that I did not authorize.

I contacted my insurance company and they were quite clear that they do not authorize any repairs to any vehicle since they are not the owner of the vehicle; any authorization for repairs has to come from me. I thought that seemed pretty obvious, but it clearly is not something that Danny understands or respects. If I were to paraphrase Danny's attitude about doing repairs that I didn't authorize, I would say that his belief is that someone other than the owner can authorize repairs, and that the authorization I signed gave him permission to do any additional work he wanted to do as long as the insurance company authorized payment for the repair.

The flippant attitude and lack of understanding of his own repair authorization form was most concerning. I would never have another repair done there.
Not Recommended

KS
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kailynn s.
Yelm, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/16/2015
No communication with their customers
I got in an accident a week before I was suppose to drive across the US, they never called me to let me know they received my vehicle from the tow company, Icalled 3 days later, they had received my vehicle 2 days prior so I explained my situation and asked for a time estimate, he still had absolutely no information for me and said he would call the next day (Thursday) with information. I never got a call, so I call when I get off on Friday, they told me that they opened at 8 am on Saturday and it was 7:50 so they would call back in the next hour. It's Monday and I still haven't gotten any information on my vehicle, I was suppose to leave today for my cross country road trip a d don't even know if they've started to fix my car, they've had it for 7 days. I'm very disappointed
Not Recommended

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Alicia D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2014
Honest, Friendly, Excellent workmanship
Took my 2002 Acura TL type S for a bumper replacement they are very professional and the work was done in an extremely timely manner my car once again looks showroom quality I highly recomend Fix Auto Lacey to anyone needing any body repair done
Recommended

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