On May 15th, 2001, Joe’s began as an idea in a home garage in Noblesville, Indiana with the goal of providing the best automotive service possible. Things changed quickly and we grew, had to move the business three times to accomodate that growth, and 10 1/2 years later, we have become one of the leading providers of auto service in
On May 15th, 2001, Joe’s began as an idea in a home garage in Noblesville, Indiana with the goal of providing the best automotive service possible. Things changed quickly and we grew, had to move the business three times to accomodate that growth, and 10 1/2 years later, we have become one of the leading providers of auto service in Hamilton County.
Offering the very best auto service at each location, we serve a growing community including Carmel, Westfield, Fishers, Indianapolis, and Noblesville. All of this is due to our loyal customers support and the trust they have put in us along the way. Excellence in Customer service is and always will be the cornerstone of our philosophy We have always thought of it this way:
“Joe’s is in the people business, we just happen to fix cars too” “Over 60 years experience put to work for you every time you visit”
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He told me the parts would be in the next day, Tuesday, and I could pick my van up the next day on Wednesday the 31. Wednesday came and I never heard anything. Thursday was New Years so I expected to hear something on Friday. Friday went by and I never heard anything so I called at 4:30pm. The GM said that it would be done by 2pm on the following Monday, January 5th. I heard nothing on Monday, yesterday the 5th. I also checked my credit card balance and I noticed that the GM charged my credit card on the previous Monday, the 29th, the full amount of $1498, not just a deposit for the parts!
I stopped by the Noblesville shop to pick up my van at 11:30am today, Tuesday, January 6th, and the GM now tells me that it’s not done. It seems someone didn’t come in so my van never got done. He then tells me he will get it done this afternoon. I also asked him about charging my credit card the full amount of $1498 and not just a deposit for parts, and he said he “mistakenly spoke about a parts deposit” and then said that’s it’s store policy to charge the full amount before service. Is that true? You charge customers the full repair cost before service? I have never heard of that before? I call BS on your GM!
Never once, did this GM ever call me to let me know what was going on!!!!!
Take your car this location at your own risk! NEVER AGAIN!!!