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Professional Automotive Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(223 Reviews)
90
Write a Review
Service Coupons Schedule Appointment

Score Details

5 stars
92%
4 stars
3%
3 stars
<1%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Our doors opened in 1999 in a small 1,000 square foot shop just south of 96th Street behind what used to be called Hubbard Feeds but is now called Barkefellers. We got our start working on fleet trucks for The Overhead Door Company. From there, we moved up the road to a 5,000 sq. ft building and rented it for five years. After being Our doors opened in 1999 in a small 1,000 square foot shop just south of 96th Street behind what used to be called Hubbard Feeds but is now called Barkefellers. We got our start working on fleet trucks for The Overhead Door Company. From there, we moved up the road to a 5,000 sq. ft building and rented it for five years. After being faithful with what we were blessed with. God chose to give us a new, wonderful location. We were able to purchase our own property. This new location will help us serve an even greater part of our community. ...more

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(317) 596-0898
Visit Website
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7013 E 86th St Indianapolis, IN 46250-1547
Get Directions
Professional Automotive Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(223 Reviews)
Write a Review
Recent Reviews
Verified Customer
Fortville, IN
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Great service
Professional and transparent about what needed done. Got the work done quicker than estimated, which was a bonus!
Manager from Professional Automotive Inc. responded on 06/19/2025 06:34 AM

Thanks for the kind words!  Your satisfaction is important to us, and we look forward to continuing to serve you in the future.

MS
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MATT S.
Indianapolis, IN
Toyota Sequoia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Trustworthy Shop
Showed me photos of findings of future items to address beyond the reason for my visit. Help me to assess severity and urgency of the problem. No pressure sales or tactics.
Manager from Professional Automotive Inc. responded on 06/19/2025 06:36 AM

Thanks Matthew! That is exactly what we strive for. We appreciate the opportunity to serve.

TM
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TIM M.
Indianapolis, IN
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Great!
Great service, trustworthy, honest, couldn’t be more pleased with them!
Manager from Professional Automotive Inc. responded on 06/18/2025 09:49 AM

Thanks Tim, your words mean a lot. Your satisfaction is important to us, and we look forward to continuing to serve you in the future.

AJ
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ANITA J.
Indianapolis, IN
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Great service!!
Great and affordable service. Was able to schedule online and was in and out quickly. Waiting room was comfortable and clean. Will be returning.
Manager from Professional Automotive Inc. responded on 06/17/2025 12:40 PM

That's Awesome Anita! We appreciate your feedback regarding the service you received. Your intention to return is valued, and we look forward to serving you again in the future.

LA
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LLOYD A.
Indianapolis, IN
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Doing great work
Did a great job at analyzing what was wrong with my car got it fixed quickly
Manager from Professional Automotive Inc. responded on 06/11/2025 11:59 AM

We appreciate your positive feedback regarding our service. Thank you for choosing Professional Automotive Inc. for your automotive needs.

RD
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ROSEMARY D.
Indianapolis, IN
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
9
Excellent service. Explained what was needed and cost
After work completed went over everything they did and suggested time next oil change needed
Manager from Professional Automotive Inc. responded on 06/09/2025 06:40 AM

Thanks Rosemary! I'm glad to hear that you found our service thorough and informative. If you have any further questions or require assistance in the future, please feel free to reach out. Your business is valued.

PH
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PAUL H.
Indianapolis, IN
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2025
verified customerVerified Customer
9
Very good
Quick professional, friendly service. Will be back
Manager from Professional Automotive Inc. responded on 06/06/2025 06:35 AM

We appreciate your feedback regarding our quick, professional, and friendly service. It is our aim to provide an efficient and pleasant experience for all our customers. We look forward to your next visit and are committed to maintaining the high standards you expect from us. Your continued support is valued.

BS
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BILL S.
Indianapolis, IN
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Satisfied Customer
Brandon and the Professional Automotive crew quickly found the problem, offered an effective solution, and FIXED IT! Now I am back on the road in a car that works better!
MM
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MARLENE M.
Westfield, IN
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Maintenance
Always on time and very professional!! Always a clean place too. Friendly, trustworthy, dependable, and Brandon is the best!
Manager from Professional Automotive Inc. responded on 06/06/2025 06:45 AM

We appreciate your feedback regarding your experience with our team. It is gratifying to hear that you find our service punctual and professional, and that you appreciate the cleanliness of our facility. Your recognition of our staff, particularly Brandon, underscores our commitment to providing a friendly and dependable environment for our customers. Thank you for choosing Professional Automotive Inc. for your automotive needs.

MM
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Marlene M.
Westfield, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
10
Oil change
30 min or less!! Reliable! Trustworthy! Friendly! Affordable!
Manager from Professional Automotive Inc. responded on 06/06/2025 06:45 AM

We sincerely appreciate your feedback regarding your recent experience with us. It is gratifying to know that our commitment to reliability, trustworthiness, and affordability has resonated with you. We take pride in our team's efficiency and dedication to providing friendly service. Your support is highly valued, and we look forward to continuing to meet your automotive needs in the future.

Verified Customer
Indianapolis, IN
Nissan Altima
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/03/2025
verified customerVerified Customer
5
Crazy price to look at it
The price for them to even look at your car is outrageous.
Manager from Professional Automotive Inc. responded on 06/04/2025 05:00 AM

I'm sorry your expectations weren't met. It is very expensive to have your car looked at. There are a lot of expenses that are incurred just to pull your car in the shop. If I were to explain them all to you you'd probably understand a little better why we have to charge what we do. I wish you all the best in your search for a repair shop that better meets what you're looking for.

CZ
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CHRIS Z.
Indianapolis, IN
Kia Sedona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Oil change and light bulb fix.
Always appreciate the work of Professional Automotive for their fair pricing. Take care of immediate needs. Even let me know about my engine air filter going bad.

Honest work and prioritize time for family and faith on the weekends.

Would recommend to any of my friends, family, or colleagues.
Manager from Professional Automotive Inc. responded on 05/21/2025 07:53 AM

We appreciate your feedback and the trust you place in Professional Automotive Inc. Thank you for your recommendation; we value your support and look forward to continuing to serve you and your network.

AJ
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Arthia J.
Fishers, IN
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Positive experience
Went in for an oil change and routine maintenance. Very polite and knowledgeable. Extremely professional. Waiting area was very clean and comfortable. Waiting time was excellent.
Manager from Professional Automotive Inc. responded on 05/21/2025 07:18 AM

Thanks Arthia, we appreciate your feedback regarding your recent experience with our service. Your satisfaction is important to us, and we look forward to continuing to meet your automotive needs in the future.

PP
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PEGGY P.
Fishers, IN
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Knowledgeable service
The team at Professional Auto are the best! I am looking for a replacement car and their team is essential in troubleshooting any candidates that they inspect. Check with them before buying!
Manager from Professional Automotive Inc. responded on 05/21/2025 07:18 AM

Thanks Peggy! Buying a car can be a little scary. Glad we could help.

YH
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YVONNE H.
Indianapolis, IN
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
9
Good service
Brandon takes good care of me and he keeps my Prius running safely snd efficiently. He is honest and he doesn’t sell me anything extra if I don’t need.
Service Coupons and Posts
Thank you for your kind words. We are committed to providing honest service to all our customers. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for your positive feedback. We strive to provide efficient service and are pleased to have met your expectations. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for your kind words about our oil change service. We strive to provide efficient and honest service to our valued customers. #CustomerSatisfaction #ProfessionalAutomotive
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Thank you for your kind words. We are committed to providing honest and professional service to all our customers. #ProfessionalAutomotive #CustomerCare
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Thank you for your kind words. We are committed to providing honest and quality service to keep your vehicle in top shape. #ProfessionalAutomotive #CustomerSatisfaction
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We sincerely appreciate your continued trust in our services at Professional Automotive. Your recommendation means the world to us. #CustomerSatisfaction #AutoRepair
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Thank you for your positive feedback. We strive to provide efficient service and clear communication for all our customers. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for your loyalty and kind words. We strive to provide transparent, timely service and great value. #CustomerAppreciation #ProfessionalAutomotive
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We sincerely appreciate your kind words. Thank you for trusting us with your vehicles and for your continued support. #AutoRepair #CustomerAppreciation
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Thank you for your kind words. We strive to maintain honesty and comfort for our customers. #ProfessionalAutomotive #CustomerCare
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Thank you for your trust in Professional Automotive Inc. We are committed to providing top-notch service for all your automotive needs. #OilChange #QualityService
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Thank you for recognizing our commitment to customer service. We strive to provide an exceptional experience for every client. #CustomerSatisfaction #ProfessionalAutomotive
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Thank you for your kind words. We strive for excellence and timely service at Professional Automotive Inc. #AutoRepair #CustomerSatisfaction
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Thank you for your kind words and continued trust in our services. We strive for reliability and efficiency in every interaction. #CustomerSatisfaction #ProfessionalAutomotive
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We appreciate your positive feedback on our prompt service. Our team is dedicated to resolving issues efficiently and effectively. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for your positive feedback. We strive to provide prompt and honest service, and we’re glad you had a great experience with us. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for acknowledging our punctuality and trustworthiness. We strive to provide the best service possible. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for your positive feedback. We appreciate your trust and look forward to serving you again for future needs. #CustomerAppreciation #AutoRepair
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Thank you for your kind words about our efficiency. We strive to provide exceptional service to all our customers. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for recognizing our commitment to quality service. We value your trust and strive to ensure customer satisfaction at all times. #CustomerFirst #QualityService
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We appreciate your kind words about our polite service and efficiency. Thank you for choosing Professional Automotive Inc for your automotive needs. #CustomerAppreciation #AutoRepairExperts
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Thank you for your kind words. We are committed to quality workmanship and look forward to serving you in the future. #ProfessionalAutomotive #QualityService
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Thank you for your kind words. We are committed to providing efficient service for all your automotive needs. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for your continued trust in us! We're thrilled to solve those electrical mysteries and keep your Honda Odyssey road-ready. #CustomerSatisfaction #ProfessionalAutomotive
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Thank you for your kind words! We aim to be faster than a pit stop while providing top-notch service. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for your wonderful feedback! We're thrilled to provide quick service and valuable insights for your automotive needs. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for the kind words! We aim to keep your vehicle running smoothly, so you can focus on more important things—like deciding where to grab lunch. #ProfessionalAutomotive #ServiceExcellence
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We appreciate the kind words! Quick service and a clean waiting room are our top priorities, so we’re thrilled you noticed. #CustomerSatisfaction #ProfessionalAutomotive
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Thank you for recognizing our dedication to treating vehicles right! We pride ourselves on trust and precision—your car deserves the best care. #TrustworthyService #ProfessionalAutomotive
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We are thrilled to hear that our AAA customers feel valued! Excellent service is our fuel, and we drive on gratitude. #CustomerFirst #ProfessionalAutomotiveInc
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Thank you for trusting us with your 2008 Escape! We promise to keep the maintenance seamless and the upselling nonexistent—now that's a win-win! #CustomerAppreciation #AutoCare
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Thank you for your kind words! We strive for integrity and service excellence—after all, a clean shop is a happy shop. #ProfessionalAutomotive #CustomerSatisfaction
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Thank you for your wonderful review! We believe great service shouldn't take a slow lane. #ProfessionalAutomotive #FastAndFriendly
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Thank you for your outstanding review! We strive for speedy service so you can get back on the road—unless, of course, you’re just taking a leisurely drive. We appreciate your feedback! #CustomerService #QuickRepairs
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Thank you for your glowing review! We strive to make your visit as pleasant as a Sunday drive, complete with comfort and speed. We're thrilled to have you as a loyal customer. See you next time for another smooth ride! #AutoExcellence #CustomerCare
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We are truly grateful for your loyalty over 20 years! Trust and quality are at the heart of what we do. Thank you for believing in us and for spreading the word. Keep those wheels turning! #ProfessionalAutomotive #CustomerTrust
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Thank you for your kind words! We take pride in our work and ensuring quality service. It's wonderful to know our dedication shines through. We promise to keep revving our engines for excellence! #CustomerSatisfaction #ProfessionalAutomotiveInc
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We're thrilled to hear about your excellent experience with us every time! Thank you for your continued support. Our team is here for all your automotive needs. #CustomerSatisfaction #ProfessionalAutomotive
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Thank you for the kind words! We're thrilled to hear about your positive experience and are grateful for the opportunity to assist you. #ProfessionalAutomotive #CustomerSatisfaction
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Thanks for the 5-star review! We're thrilled to have fixed the power steering leak for you and appreciate your kind words. Happy motoring! #AutoRepair #HappyCustomer
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Thanks for the 5-star review! We're thrilled you had a great experience with us. We're lucky to have Brandon on our team. See you next time! #CustomerSatisfaction #ProfessionalAutomotiveInc
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We're thrilled to hear that we've become your go-to spot for your vehicle's needs in Indy! Thanks for the awesome review! #HappyCustomers #AutoRepair
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Thank you for the kind words! We're thrilled to hear about your positive experiences. We're here for you whenever you need us! #CustomerSatisfaction #ProfessionalAutomotive
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Thank you for the 5-star review! We're thrilled to hear that you had a positive experience with us. We appreciate your kind words and look forward to serving you again. #CustomerAppreciation #ProfessionalAutomotive
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We're thrilled to hear that we could provide you with an honest and reliable service! Thank you for recommending us, and we're here to keep your car running smoothly. #CustomerSatisfaction #ProfessionalAutomotive
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Thanks for the 5-star review! Our team at Professional Automotive Inc. is always ready to go the extra mile to ensure your satisfaction. We appreciate your business! #CustomerSatisfaction #AutoRepair
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We're thrilled to hear about your positive experience, Sarah! We appreciate your kind words and look forward to seeing you again for your brake service. #CustomerSatisfaction #ProfessionalAutomotive
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Thank you for your trust, Greg! We're delighted to know that we've been able to keep your wheels rolling smoothly. Your 5-star support means the world to us! #ProfessionalAutomotive #CustomerSatisfaction
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We're honored by your trust! Thanks for your kind words and 5-star review, Vicki. We're here to keep your wheels rolling smoothly. #CustomerAppreciation #ProfessionalAutomotive
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We're thrilled to hear that your auto was fixed correctly! Our team always strives for exceptional service. Thank you for the 5-star review! #CustomerSatisfaction #ExceptionalService
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Thanks for the 5-star review! We're happy to have earned your trust. Your kind words fuel our passion to keep delivering honest and dependable service. #CustomerAppreciation #ProfessionalAutomotive
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Oil Change Special
$49.95 Full Service - Full Synthetic Oil Change Includes oil filter, Top-off fluids, Digital emailed inspection, Adjust tire pressure, includes most filters, up to 5qts of 5W30 Full Synthetic oil. Plus Fees, Certain restrictions apply.
Offer Valid 03/29/2024-08/26/2025
Call Now: (317) 596-0898
Oil Change Special
$49.95 Full Service - Full Synthetic Oil Change Includes oil filter, Top-off fluids, Digital emailed inspection, Adjust tire pressure, includes most filters, up to 5qts of 5W30 Full Synthetic oil. Plus Fees, Certain restrictions apply.
Offer Valid 03/29/2024-08/26/2025
Call Now: (317) 596-0898
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