Jerry Smith Kia Burlington offers a full range of service options. We can repair or replace whatever the problem may be with your Kia and you will get genuine Kia Parts. Jerry Smith Kia Burlington offers a full range of service options. We can repair or replace whatever the problem may be with your Kia and you will get genuine Kia Parts.
Jerry Smith Kia Burlington offers a full range of service options. We can repair or replace whatever the problem may be with your Kia and you will get genuine Kia Parts. Jerry Smith Kia Burlington offers a full range of service options. We can repair or replace whatever the problem may be with your Kia and you will get genuine Kia Parts.
Jerry Smith Kia Burlington offers a full range of service options. We can repair or replace whatever the problem may be with your Kia and you will get genuine Kia Parts. Jerry Smith Kia Burlington offers a full range of service options. We can repair or replace whatever the problem may be with your Kia and you will get genuine Kia Parts.
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Apparently, Bob and his team couldn't find any issues, despite having recreated the problem, and told my mother that she "probably left something on." Then told her she would have to pay nearly $400 to pick up her vehicle. She is a retiree on a fixed income, and asked why she was being charged. Bob just told her that she had to pay. When she brought up the fact that he replicated the problem, he blew her off.
She called Kia corporate, and they apologized for his rude behavior and said they would call the dealership so she could pick up her car without charge. When she called to pick up her car, Bob again told her she'd have to pay, was rude and belligerent, and told her she was stealing from his technician. Finally, after restating what Kia corporate had told her, he angrily said he wouldn't charge her, and then before he cut off the call, he told her that he would make sure that, even if something was covered under warranty, he would make sure that she was charged.
His horrendous service, disgusting attitude, and ghastly treatment of my mother is a terrible representation of Kia and the service they are supposed to be known for. Bob should not be employed by this company, or in any customer facing role. As long as he is there, people be warned, do not take your vehicle to this dealership for service. As long as this dealership tolerates his presence, I would caution you to purchase your vehicles elsewhere as well.