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Jeff Wyler Superior Hyundai

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(19 Reviews)
34
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
5
Total ReScores
5.0
ReScore Average
34
Net Promoter Score ®

Business Details

About

Jeff Wyler Superior Hyundai is conveniently located in Cincinnati, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call or email us to set up an appointment today. Simply Superior! Jeff Wyler Superior Hyundai is conveniently located in Cincinnati, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call or email us to set up an appointment today. Simply Superior!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(513) 598-8700
No Business Hours Provided

Business Hours

* No Time Zone Provided
238 W. Mitchell Ave Cincinnati, OH 45232
Service Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(19 Reviews)

KD
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Kathleen D.
Covington, KY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2023
0
Category: Service
Year long process for engine replacement
My first visit to have my 2016 Tuscon 's engine evaluated was Feb 16, 2022. I then came every 1000 miles as dictated to have the oil consumption measured. When I had Will as the advisor, all went well. When I came for what should have been my last oil consumption check in September, Will was no longer there and Nate took my car for the assessment. The process usually took 5 to 10 minutes. After an hour and a half, Keenan brought me my keys and said the car had been ready for quite a while! Nate neither spoke with me nor did he document the visit. I then had to redo the last visit which put mt engine replacement back 2 months.
When I had the service department work on the lack of heat in my car, Dec 8th, they also took some pictures of the engine, etc as asked by the warrenty office. I picked up the car on Dec 15th and was told by Keenan that it was lucky they still had my car as more pictures had been asked for.
On Dec 22nd, I received a call that more pictures were needed. When I got to Wyler's I found out that the last set of pictures had really not been sent on Dec 8th. This required an additional visit and more time delaying the replacement.
Hyundai already makes the engine replacement procedure difficult but having a service manager that does not do his job right is unacceptable. I was able to take my car for the replacement on Jan 27, 2023. While they had it I asked for my rear passenger to be fixed. I was told they would have to order the part. On Feb 3rd I received an email asking how my service was! I replied that I would like some of the managers time to talk. I still have not heard from him.
My car was returned to me on February 21, door not repaired and I was told the part is on order. It is now March 20, 2023 and I have not been called that the part is in.

CC
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Chyanna C.
Lakeside Park, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Engine Recall
I had just recently bought a 2013 Hyundai Sonata out of Fort Myers Florida. I had only had the car less than a month and the engine failed as I was pulling off the highway. I just moved to Northern Kentucky and did not have a clue what dealership to bring my car too. After realizing that there was a recall issue out, I started calling all the Hyundai dealerships in my area. Everyone was booked out for three months on just a diagnostic. If you have had an engine recall, you will know that’s just the first step of getting the whole process started. After calling around I stumbled upon Jeff Wyler superior. They were the only dealership not booked out for months on end. I spoke to the service department and I was in shock when they told me I could drop off my car that day, as every other dealership gave me a three month wait. The vehicle I have is the only one I have to get around. Waiting three months was not in the cards. Everyone in the service department was exceptional and answered any questions I had. I called more times than I can count and they always reassured me of the process. I’ve never dealt with an issue like this and they were always friendly and explained the process step by step. My experience here was beyond exceptional. Will, in the service department is the reason I’ll be coming back for service and sending my friends/colleagues to Jeff Wyler Superior Hyundai as he did an amazing job at explaining everything. I’m extremely thankful for everyone in the service department and the job they did, no words of thank you could ever be good enough for my time in need. Everyone was exceptionally welcoming.
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 04/09/2022 10:32 AM

Thank you for the great five star review. We appreciate that you came to us for service. Have a great day.


JD
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John D.
Sardinia, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Hi
Hello have a nice day
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 04/04/2022 06:32 AM

Thank you for coming to us for service, Have a great day.


Verified Customer
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience.
Everyone is extremely friendly and make the process easy to deal with. They are great at communicating and understanding the issues.
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/28/2022 04:57 AM

Thank you for the kind words we are happy that you chose us for your service needs. Have a great day.


Verified Customer
Cleves, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Will is very friendly and personable
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/24/2022 12:36 PM

Thank you for the great five star review. We appreciate that you came to us for service. Have a great day.


Verified Customer
Cincinnati, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Poor customer service with new ownership
Very poor customer service
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/21/2022 05:37 AM

We will follow up with you as soon as possible. Thank You.


Verified Customer
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Just take your car there they will get a accurate and detailed description of the problem you notice and what’s great, they will even identify issues you did not know you had during their through check of your vehicle. And give you a fair upfront price. With no hassle. And once you leave and drive off, your car just feels better.
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/18/2022 05:08 AM

Thank you for the kind words and the great review. We really appreciate that. Have a great weekend.


Verified Customer
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
Excellent
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/18/2022 05:06 AM

Thank you for the 5 star review. We really appreciate that you came to us for your service needs. Have a great weekend.


AS
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Alexis S.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always Great Service!
Great. Customer Service!
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/15/2022 05:20 AM

Thank you for the great review. We are happy that you came to us for service. Have a great day.


Verified Customer
Wilder, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Lack of Communications from the Service Department and still not fixed
My vehicle was dropped off for service with the expectation that it would be complete the next day. An hour before they closed, there had been no communications regarding my vehicle. repeated phone calls were not answered for the next 45 minutes. I had to ask a salesperson to find out the status. The salesperson was great and walked over to the service department. The work was not completed and the excuse I was provided for the lack of communications was that they were short staffed.
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/15/2022 05:17 AM

We will follow up with you as soon as possible. Thank You.


RR
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Rebecca R.
Dayton, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Service was great
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/10/2022 06:51 AM

Thank you for the great review and for coming to us for all your service needs. Have a great day.


Verified Customer
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast service
I came in for a recall. They got me in and out in a short time.
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/10/2022 06:51 AM

We are happy that you came to us and we could get you in and out fast. Have a great day.


Verified Customer
Cincinnati, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Recall work was completed.
Recall work was performed satisfactorily, but moisture inside car continues to be a problem.
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/10/2022 06:53 AM

We would be happy to take another look at that issue,just let us know a good time for you. Thank You.


Verified Customer
Cincinnati, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Ridiculous
Take your car elsewhere.
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/09/2022 05:19 AM

We will follow up with you as soon as possible. Thank you.


DH
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David H.
Cincinnati, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customerVerified Customer
10
Category: Service
Feedback
I just received a phone call from Will at Wyler-Superior Hyundai regarding my review of a recent visit. While nearly all of my marks were 5 Star, I did report one concern. I am very impressed that Will contacted me, explained the situation, and thanked me for informing him so that service can be even further improved. This was a first class act of customer service!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/28/2022
Service Type: Maintenance
6
Category: Service
Took too long.
I was there for almost two hours for an oil change and tire rotation. I had an appointment and arrived a little early. Simply too long.
FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/01/2022 05:45 AM

WE WILL FOLLOW UP AS SOON AS POSSIBLE . THANK YOU

FRANK D S., Service Manager from Jeff Wyler Superior Hyundai responded on 03/16/2022 02:21 PM

Thank you for the rescore and kind words. Have a great day.


Displaying Review 1 - 15 of 19 in total
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