business image

Jay's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,426 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
92
Net Promoter Score ®

Business Details

About

At Jay’s Automotive, we are a full service automotive repair center that specializes in providing quality services. We employ highly skilled technicians and offer comprehensive knowledge and experience at fair and competitive prices. We work on most Gas, Diesel, Domestic and Foreign vehicles including Chevy, Ford, Dodge, Honda, Toyota, At Jay’s Automotive, we are a full service automotive repair center that specializes in providing quality services. We employ highly skilled technicians and offer comprehensive knowledge and experience at fair and competitive prices. We work on most Gas, Diesel, Domestic and Foreign vehicles including Chevy, Ford, Dodge, Honda, Toyota, Nissan, Kia, Hyundai, Subaru, Saturn, Cadillac and more. Our services include, but not limited to oil changes, brakes, flushes, transmissions, engines, air conditioning, alignments, tires. We are also fleet repair and emergency vehicle specialists. ...more

Categories
Alignment, Auto Maintenance, Tire Sales and Repair
Contact
(970) 454-3602

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
105 7th Street Eaton, CO 80615
Jay's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,426 Reviews)

RG
RON G.
Ault, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Very good service
Good service and very professional

DB
gravatar
Dave B.
Windsor, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
10
Jays is offering Fleet Services to our Electrical Company
After stopping by and catching our attention I thought we would give Jays a try. They performed very well for our first Fleet Vehicle and we will see if they remain competitive in their pricing. So far top notch! Like the best mechanic we have found for our fleet!
Amy W. from Jay's Automotive responded on 04/30/2025 09:40 AM

We're glad to hear that you decided to give us a shot! 🚗 It sounds like your fleet is in good hands with us. We're all about providing top-notch service and competitive pricing—like the superheroes of auto repair, but without the capes! 🦸‍♂️ We'll keep our fingers crossed that our performance continues to impress you as we service your fleet. Here's to smooth rides ahead! #FleetGoals #TopNotchService


Verified Customer
Greeley, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Oil, tire rotation and front end work
Professional , friendly and good work
Amy W. from Jay's Automotive responded on 04/28/2025 09:38 AM

We appreciate the shoutout! 🥳 It’s fantastic to hear that our professional team made a positive impression while making sure your vehicle is road-ready. We like to think of ourselves as the automotive dream team—friendly faces with a knack for problem-solving! 🚗💨 Keep cruising safely out there, and if you ever need us again, you know where to find us! #AutoMagic #CustomerCare


MW
MALCOM W.
Eaton, CO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/15/2025
verified customerVerified Customer
3
Wished for a better first experience
First time customer here… I dropped a vehicle off here to get an alignment done after recently getting a new set of tires on it.

They finished with it within a couple hours of dropping it off. Happy with the fast/correct service.

Only complaint… when I dropped the car off in the morning, I clearly asked if they did a cash discount since CC companies usually charge around 3%. The service writer said the cash and card price is the same. So when I came back to pick the car up and pay, I paid with a card since it was going to be the same price… however, there was a 3% surcharge for CC transactions. And it states it on the invoice I received for CC payments. Not sure why the service writer wasn’t being honest or not aware of their payment policy?
Amy W. from Jay's Automotive responded on 04/15/2025 09:29 PM

Hello! Thanks for taking the time to share your experience with us. We're glad to hear that you were pleased with the fast and accurate alignment service—it's like a yoga class for your vehicle, stretching it back into shape! 🚗💨 However, we completely understand your frustration regarding the cash discount and our payment policy. It seems like there might have been a miscommunication, and we always strive for clarity in our conversations. We'll definitely review this with our team to ensure everyone's on the same page. Your feedback helps us improve, so please know it's truly valued. If you have more insights or concerns, don't hesitate to reach out! #CustomerFeedback #AlignmentPros


RU
gravatar
RICARDO U.
Pierce, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Excellent service!
Great service from the crew at Jays Auto!
Amy W. from Jay's Automotive responded on 04/16/2025 09:41 AM

We appreciate your shout-out for our crew! 🚗💨 Our team works hard to keep things running smoothly, and it’s always uplifting to hear they made your experience a fantastic one. If we could get a gold star for that, we’d hang it proudly on the wall! 🌟 #JaysAuto #ServiceWithASmile


Verified Customer
Eaton, CO
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Excellent
Went in for a pre purchase inspection. Another great experience.
Amy W. from Jay's Automotive responded on 04/16/2025 09:41 AM

We're glad to hear that your pre-purchase inspection went smoothly! 🚗✨ It's always our aim to make sure you feel confident in your automotive decisions. If only car buying came with a user manual, right? 😄 Thanks for trusting us with your vehicle needs! #PrePurchaseInspection #CarBuyingMadeEasy


JH
gravatar
JANINE H.
Eaton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Good
Good work. Vehicle runs great.
Amy W. from Jay's Automotive responded on 04/16/2025 09:40 AM

We're glad to hear your vehicle is running like a dream! 🚗💨 It's our goal to keep those wheels turning smoothly. If you ever need a pit stop or just want to chat about cars, you know where to find us! Keep cruising! 😄 #HappyDriving #CarGoals


Verified Customer
Eaton, CO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2025
verified customerVerified Customer
5
Service dropped, hope it comes back
We have used Jays Auto for 10+ years. On past visits we have always been happy with their service. This most recent service was not up to their normal standards. They are getting more busy and we understand they are looking to move soon so we will write it off as abnormal. Hopefully when they get moved into their new shop their level of service goes back up.
Amy W. from Jay's Automotive responded on 04/08/2025 10:38 AM

Hey there! We really appreciate your loyalty over the past decade. We're sorry to hear that your recent experience didn't quite match the high bar we've set in the past. It sounds like we might have had a bit of a hiccup in our usual rhythm. Rest assured, we’re working hard to address any bumps along the road as we prepare for the move to our new shop. Your feedback is invaluable, and we’re committed to ensuring we hit those high notes again. We hope you'll give us another chance to prove our commitment to delivering exceptional customer service that builds trust and loyalty through genuine care and timely solutions. Take care and drive safe! #CustomerCare #OnwardAndUpward

The Team at Jay's Automotive

MH
MICHAEL H.
Eaton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Excellent experience
Very friendly and are thorough with diagnosis and explanation of what needs done to fix. Will go back for future service
Amy W. from Jay's Automotive responded on 04/09/2025 09:41 AM

We're so glad you had a great experience with us! 🤗 It’s always our goal to keep things friendly while making sure your vehicle gets the TLC it deserves. We promise to keep the thorough explanations rolling, just like your well-maintained wheels! 🚗💨 Looking forward to your next visit! #CarCare #CustomerFirst


MM
gravatar
MARY M.
Eaton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Excellent service at fair prices.
We've been with Jay's for many years for our car needs. I trust them to give me great service every time! Very friendly & I can usually get right in.
Amy W. from Jay's Automotive responded on 04/03/2025 11:38 AM

We absolutely appreciate your loyalty over the years! 🚗💨 It sounds like our team has really hit the mark on providing you with friendly, efficient service. We’re blushing a little thinking about your trust in us—after all, it’s not every day you find a mechanic who’s also a best buddy! If you ever have any car-related questions (or just want to chat about how many miles you've got left to go), you know where to find us! #CarCareChampions #ServiceWithASmile


TC
gravatar
TRIXIE C.
Nunn, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
9
Making my commuter car safe again
Appreciate the quick service to get me back in the road with necessary front end parts and alignment for my commuter car.
Amy W. from Jay's Automotive responded on 04/08/2025 09:39 AM

We’re happy to hear you were back on the road in no time! 🚗💨 Nothing like a swift service to make your commuter car feel like a rockstar again. If your car starts doing any encore performances, you know where to find us! #CarCare #RoadReady


RC
ROWDY C.
Eaton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
They are honest people
Been going to Jay’s since I was 16 anytime I have had time to work on my car. They have been more than willing to help honest people in a good company.
Amy W. from Jay's Automotive responded on 04/02/2025 09:43 AM

It’s awesome to hear you've been a part of the Jay’s Automotive family since you were 16! 🚗🎉 We always aim to be the helping hand your car needs—kind of like the superhero of the auto world, minus the cape. We're glad to know you appreciate our honesty and support. Here's to many more years of keeping your ride running smoothly! #CarCareHeroes #JaysAutomotive


JH
gravatar
JAY H.
Eaton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Great service
Would be better if there was a keg of beer!!
Amy W. from Jay's Automotive responded on 04/01/2025 09:39 AM

We appreciate your enthusiasm for the finer things in life! While we might not have a keg of beer flowing at the shop, we're happy to serve up top-notch service and keep things running smoothly under the hood! 🚗💨 Maybe we should consider a "car maintenance and brewing" workshop? Just kidding...kind of! Cheers to many more miles with your vehicle! 🍻 #CarCare #GoodVibesOnly


CS
CODY S.
Eaton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Another great job by Jay’s Automotive
Front desk was very responsive and keep me informed thorough the entire time of my truck being fixed. The mechanics did a very good job job at explaining the problem that we were having with the truck and did a great job at getting it fixed up and back on the road in a timely fashion. The best part of all is that it was very affordable and cost less than what was quoted to me. Thanks again Jay’s for such great work.
Amy W. from Jay's Automotive responded on 03/27/2025 01:40 AM

We’re delighted to hear that our front desk was on point, keeping you in the loop as we worked our magic on your truck! 🚚✨ Our mechanics love to play mechanic and detective all at once, so it’s great to know their explanations hit the mark. And when it comes to savings, we’re happy to hear your wallet felt a little lighter than expected! Keep cruising, and remember—we’re here for all your automotive needs, even if it’s just to fix a hiccup or share a few jokes! 😄🔧 #CustomerSatisfaction #Jay'sAutoMagic


JH
gravatar
JOEY H.
Eaton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
New windsgield
Needed a new windshield for my ford pickup and Jason and Carson took care of me right away- these guys are the best!

Joe H
Amy W. from Jay's Automotive responded on 03/23/2025 09:43 AM

Thanks for the shout-out! 🚗💨 We're glad to hear that Jason and Carson were on the case, ready to make your Ford pickup shine once again with a brand new windshield. It’s always nice to know our team is making things easier for our customers. If your truck starts demanding a spa day, just send it our way! 😄 #AutoHeroes #WindshieldWonders

Service Coupons and Posts
Thanks for the shout-out! 🌟 At Jay's Automotive, we believe in treating our customers like family—just with fewer awkward holiday dinners! 😂 We’re glad you enjoyed our service. Drive safe, and see you next time! 🚗💨 #CustomerCare #JaysAutomotive
Learn More

We’re thrilled to hear you’ve found your new go-to mechanic! 🚗✨ Quick fixes, clear communication—sounds like a win! Why drive far when the best is just around the corner? Thanks for the five stars! ⭐️⭐️⭐️⭐️⭐️ #JaysAutomotive #LocalService
Learn More

March Special
$25 off any repair or maintenance service of $250 or more. $50 off any repair or maintenance service of $500 or more. $100 off any repair or maintenance service of $1000 or more.
Offer Valid 04/28/2025-05/23/2025

Thanks for the awesome review! 🚗💨 We're thrilled our analysis was quicker than your morning coffee! ☕️ Transparency is our motto, so you never get blindsided by costs. We appreciate your trust in Jay's Automotive! #AutoAlignment #CustomerFirst
Learn More

March Special
$25 off any repair or maintenance service of $250 or more. $50 off any repair or maintenance service of $500 or more. $100 off any repair or maintenance service of $1000 or more.
Offer Valid 04/21/2025-05/16/2025

Thanks for the fantastic review! We're thrilled to hear we're always hitting the mark. 🛠️ You keep coming back, we keep rolling straight! Let’s keep those wheels aligned! 🚗💨 #Jay'sAutomotive #CustomerAppreciation
Learn More

March Special
$25 off any repair or maintenance service of $250 or more. $50 off any repair or maintenance service of $500 or more. $100 off any repair or maintenance service of $1000 or more.
Offer Valid 04/14/2025-05/09/2025

Thanks for the awesome shoutout! We aim to keep you rolling smoothly and make every visit a great one. 🚗💨 Your support fuels us! #JaysAutomotive #AlignmentExperts
Learn More

March Special
$25 off any repair or maintenance service of $250 or more. $50 off any repair or maintenance service of $500 or more. $100 off any repair or maintenance service of $1000 or more.
Offer Valid 04/07/2025-05/02/2025

🚚🔧 Vibrations? Not on our watch! We're thrilled to hear we fixed your truck faster than a speeding ticket! Thanks for choosing Jay's Automotive for your alignment needs. We're always here to keep your ride smooth. #CustomerAppreciation #JaysAutomotive
Learn More

Thank you for the fantastic review! 🚗✨ At Jay's Automotive, we're all about keeping you on the road. We're thrilled to help with all your car troubles! Remember, we’re just a pit stop away! 🛠️ #CustomerCare #JaysAutomotive
Learn More

We're thrilled to hear our customer service and quality work hit the mark! 🚗✨ At Jay's Automotive, we aim to make every visit feel like a smooth ride. Thanks for the awesome feedback! Keep those wheels turning! #CustomerAppreciation #JaysAutomotive
Learn More

We're thrilled to be your go-to spot for all things automotive! 🚗💙 Supporting small, local businesses means a lot to us. We'll keep those vehicles running like champs! Thanks for choosing us! #SupportLocal #Jay'sAutomotive 🛠️
Learn More
March Special
$25 off any repair or maintenance service of $250 or more. $50 off any repair or maintenance service of $500 or more. $100 off any repair or maintenance service of $1000 or more.
Offer Valid 04/28/2025-05/23/2025

March Special
$25 off any repair or maintenance service of $250 or more. $50 off any repair or maintenance service of $500 or more. $100 off any repair or maintenance service of $1000 or more.
Offer Valid 04/21/2025-05/16/2025

March Special
$25 off any repair or maintenance service of $250 or more. $50 off any repair or maintenance service of $500 or more. $100 off any repair or maintenance service of $1000 or more.
Offer Valid 04/14/2025-05/09/2025

March Special
$25 off any repair or maintenance service of $250 or more. $50 off any repair or maintenance service of $500 or more. $100 off any repair or maintenance service of $1000 or more.
Offer Valid 04/07/2025-05/02/2025

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.