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James Wood Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,162 Reviews)
82
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
16
Total ReScores
4.7
ReScore Average
82
Net Promoter Score ®

Business Details

About

James Wood Hyundai is located in Decatur, TX. Our service center is staffed with expert technicians who provide quality vehicle repair and maintenance. James Wood Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. James Wood Hyundai is located in Decatur, TX. Our service center is staffed with expert technicians who provide quality vehicle repair and maintenance. James Wood Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(940) 627-2177

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
2110 Highway 287 South Decatur, TX 76234
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,162 Reviews)

JS
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JAMES S.
Springtown, TX
2009 VERACRUZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2022
verified customerVerified Customer
9
Category: Service
Repair Made
The parts received for the repair were incorrect, so I was pleased to have a loaner until the repair could be completed. The repair was fully successful.

CM
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CRISTINA M.
Rhome, TX
2021 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2022
verified customerVerified Customer
9
Category: Service
Oil change service
I came for an oil change. I pulled up and was greeted and assisted right away. Did not wait long for the service.

TY
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THOMAS Y.
Jacksboro, TX
2020 IONIQ HEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2022
verified customerVerified Customer
10
Category: Service
You guys consistently do a great job for me!
Very professional with great customer service! They do exactly what they say that they’ll do, and they don’t rack up extra charges like some other places I’ve been.

BR
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BRENDA R.
Saginaw, TX
2021 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2022
verified customerVerified Customer
10
Category: Service
Very professional and friendly.
I was greeted with a friendly smile and accommodating manner. The car was given the required services in a timely manner , even after being told that it might take longer than usual due to staffing shortages. The service manger checked on my warranty to see whether or not the service was complementary. It was not and told this before service began.. I appreciated him taking the checking on this .
The car was serviced and washed and I was escorted to my vehicle upon completion.

MH
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MALVERN H.
Runaway Bay, TX
2019 IONIQ HEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2022
verified customerVerified Customer
10
Category: Service
James Wood Hyundia is always great!!
They have been taking care of our cars for years. We have three. 50+ miles per gallon!!! Great cars!!

VC
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VIRGINIA C.
Boyd, TX
2020 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2022
verified customerVerified Customer
10
Category: Service
Service has been very attentive to my needs.
I bought a Hyundai at Shottenkirk Hyundai in Grandbury. It’s a 2020 Santa Fe with 2000 miles on it. The day after I brought it home I had to take it to James Woods. When I started it all safety lights came on and none of them worked. James Wood has worked tirelessly when I had to bring it back. It is still acting up and they are trying to fix it.Don’t buy from Shottenkirk.

Verified Customer
Bowie, TX
2022 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2022
verified customerVerified Customer
10
Category: Service
Great!
Quick and friendly service!

GR
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GLEN R.
Decatur, TX
2019 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2022
verified customerVerified Customer
10
Category: Service
Awesome Experience
We just moved to Decatur and it was time for our 2019 Hyundai wto be serviced. The service advisor jumped right in and was courteous and professional. The personal touch and kind words were a great part of the service and my car was done right and ready for more use. Thank uou

DS
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DANNY S.
Bridgeport, TX
2017 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2022
verified customerVerified Customer
10
Category: Service
Clean, Efficient, Friendly Facility
The service I received for the recall of my vehicle was excellent. The personnel were helpful and friendly. They did not act as if I was imposing on their time. When I need to replace my car, I will definitely be shopping at this dealership.

DR
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David R.
Roanoke, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Periodic service
I always receive great service at James Wood.
Marion G M. from James Wood Hyundai responded on 04/04/2022 06:34 AM

Thank you so much for your exceptional review. We, at James Wood Hyundai, appreciate you taking the time to review our facility. We also appreciate your kind words for our service department and our personnel. Please call us anytime for all your vehicle needs. We look forward to your next visit to our dealership

 

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com


AS
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Agnes S.
Boyd, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly service
Friendly service
Marion G M. from James Wood Hyundai responded on 03/28/2022 09:42 AM

Thank you so much for your exceptional review. We, at James Wood Hyundai, appreciate you taking the time to review our facility. We also appreciate your kind words for our service department and our personnel. Please call us anytime for all your vehicle needs. We look forward to your next visit to our dealership

 

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com


VB
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Vaughn B.
Decatur, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
I have used James Wood Hyundai for years. Their service is always good, and their employees are truly exceptional. I don't even consider using any other repair business.
Marion G M. from James Wood Hyundai responded on 03/25/2022 07:08 AM

Thank you so much for your exceptional review. We, at James Wood Hyundai, appreciate you taking the time to review our facility. We also appreciate your kind words for our service department and our personnel. Please call us anytime for all your vehicle needs. We look forward to your next visit to our dealership

 

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com


AE
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Angela E.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service!
My service experience was very positive.
JERRY F., Service Manager from James Wood Hyundai responded on 03/17/2022 05:46 AM

Thank you so much for your exceptional review. We, at James Wood Hyundai, appreciate you taking the time to review our facility. We also appreciate your kind words for our service department and our personnel. Please call us anytime for all your vehicle needs. We look forward to your next visit to our dealership

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

KF
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Kevin F.
Northlake, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
30,000 mile oil change/service.
James Wood Hyundai was outstanding. I drove 25 miles. Worth it!
Marion G M. from James Wood Hyundai responded on 03/11/2022 08:48 AM

Thank you for your exceptional review for our service department and our personnel. We appreciate you taking the time to review our facility. We also appreciate that you will be returning to our facility for service on your vehicle. Please call us anytime for all your vehicle needs. We look forward to your next visit with us. Have a fantastic day!!

James Wood Hyundai
940-627-4600

 


DB
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Dena B.
Bellevue, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
service visit
this was a good visit. service completed.
Marion G M. from James Wood Hyundai responded on 03/02/2022 12:46 PM

Thank you so much for your exceptional review for our service department and our personnel. We appreciate your business and taking the time to review our facility.  Please call us anytime for all your service and vehicle needs. And thank you again for reviewing our dealership.

James Wood Hyundai
940-627-4600

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