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Jackson Automotive Specialist, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,642 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

Your locally owned and operated #1 choice for complete auto repair. Founded in 1994 by James Jackson, this family owned business has continuously provided quality auto repair. We are dedicated to honesty, integrity, and excellent customer service. Your locally owned and operated #1 choice for complete auto repair. Founded in 1994 by James Jackson, this family owned business has continuously provided quality auto repair. We are dedicated to honesty, integrity, and excellent customer service.

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(972) 771-5791

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
608 White Hills Dr Rockwall, TX 75087-5519

Affiliations

ASE
ASE - Master Certification
Jackson Automotive Specialist, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,642 Reviews)

GC
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GLEN C.
Rockwall, TX
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Amazon
Honest, trustworthy, and extremely knowledgeable people. I wouldn’t go anywhere else.

SW
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SHELLY W.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
The best of the best!
I’ve trusted James Jackson with my family’s vehicles for over 20 years. They are truly experts and so professional. They are my go-to for anything car related. Thank you James and Brian, for taking such good care of of me and my kids all these years!

SL
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STEVEN L.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Thought I needed a brake job
I thought I needed a brake job on my rear wheels. I heard what I thought was metal on metal so I took it in and told Brian I needed brakes on the rear. He wasn't sure he could work me in, but he told me to leave it and they would get on it. A couple of hours later he called me and told me I didn't need a brakes after all and to come in and the technician would ride with me to see what the noise was I was hearing. I was thrilled I didn't need brakes. When I went to get the car I told him if I didn't need brakes I would just take my car. I asked what I owed him and he said nothing. I greatly appreciate Jackson's honesty. If I had taken my car to the brake place close by they probably would have gone ahead and did a brake job whether I needed it or not. Thank you Jackson's for not only taking care of my car, but me as well. You guys are the best.

KL
KEN L.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Another good job done right.
The repair was done on time and my pick up is running like new.

MS
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MIKE S.
Terrell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Excellent
Great job

KB
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KEITH B.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Excellent service, two thumbs up!
Our Rockwall favorite, 5 Stars all the way around!

KB
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KEITH B.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Great job!
Great job ya’ll. As always, my family & I greatly appreciate you.

MS
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MIKE S.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Honest, good service, and fast
I was recommended to Jackson’s by another repair shop and have been very happy with the results.

I’ve taken 2 vehicles there and had both of them returned working correctly, fast, and clean.

Brian called me and kept me updated and presented me with options for the work.

GD
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GAIL & JIM D.
Fate, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Great service
I have been using them for a long time. They have the best customer service and the best mechanics. I would highly recommend them.

DG
DAVID & SUSAN G.
Savoy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Honest and trustworthy
It’s really nice to take your vehicle somewhere and not have to worry about whether or not they are honest. You can ask around town and Jackson’s is an honest and reliable business. Sounds like the place to take your vehicle when you have problems.

LO
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LOCKLIN O.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Auto Repair
Jackson auto is a fair auto repair shop. Their technicians surpass how to keep up an excellent service from personable reliable service that keeps me coming back each time I need their services. Outstanding customer service.

BT
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BRIAN T.
Royse City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
2009 Dodge Caliber
Ryan(Jackson Automotive technician), was a true professional! The man deserves a raise!

Verified Customer
Heath, TX
Jeep CJ7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
Professionals
Michael and the whole Jackson Automotive team are knowledgeable and professionals at their craft.

SR
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STEVE R.
Fate, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
‘05 Escalade w/165,000mi
Jackson Automotive is excellent at diagnostics. Whatever the problem I’ve ever had, they are great at pin pointing the cause and are equally good at correcting the problem with their quality repair work. I have 2 older vehicles that have needed lots of repairs in the 18mo’s I’ve lived in the Rockwall area. Jackson Automotive is trustworthy and honest…I would feel comfortable recommending them to anyone! Steve R

DC
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DEBBIE C.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Replaced rotors and realigned!
I took the car in for possible alignment. They found all 4 rotors needed to be replaced. They replaced them but they were not satisfied with the new front rotors . I took car in the next day and they replaced with a different pair. Drives like new!
They are honest and take pride in the quality of their work. HIGH recommend.

Displaying Review 1 - 15 of 1643 in total
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