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J and W Automotive Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(730 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Your vehicles yearly inspections may be running out, but with our help, we’ll make sure you stay on the road. Whether you need a major or minor repair, or even a tune-up, let us take care of it! We offer one of the best in the industry – 2 years 24,000 mile warranty! Your vehicles yearly inspections may be running out, but with our help, we’ll make sure you stay on the road. Whether you need a major or minor repair, or even a tune-up, let us take care of it! We offer one of the best in the industry – 2 years 24,000 mile warranty!

Categories
Auto Maintenance, Domestic Auto Repair, Import Auto Repair
Contact
(610) 436-8850

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
by appointment only
Sun
closed
* Eastern Time (Us & Canada)
371 W Boot Rd West Chester, PA 19380-1109
J and W Automotive Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(730 Reviews)

Verified Customer
Downingtown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Inspection
Friendly, and provide great service

MW
Michael W.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Great service
They provide a great service and make excellent recommendations for preventive maintenance on your vehicle to help extend the lifespan.

DK
Dave K.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
Category: Service
Dave said he went over there for a smog certification and they were good.
Recommended

AB
gravatar
Andrew B.
West Chester, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/22/2025
verified customerVerified Customer
1
Lost
When I left the shop today I felt like I lost a lot of confidence in you guys and I wrote this review and I wanted to give the opportunity to see how I fell before posting it.

I’ve been a happy and satisfied customer with J&W Automotive for years until today. The reason I will be finding another mechanic and shop is due to several reasons, safety and standing behind a product purchased and installed by the shop.

I had my tires replaced a little over a year ago and had a flat tire due to a valve stem failure, I was advised that it could’ve been a loose wheel cover that caused the damage and they fixed it on short notice with charge(no issues with that, made sense at the time).

Less than 2 weeks after that I have another valve stem failure on a different wheel on the highway with no notice, it exhibited the same cracking and failure as the first one. I went to the shop after throwing on my spare and he provided me with great customer service and replaced all the valve stems per my request. I was uncertain about the car and took a video of another wheel with me pulling and trying to turn the wheel cover and have a picture of the valve stem that has visual cracks.

My concerns are why weren’t the other wheels checked after the failure the first time? When replacing the valve stems why weren’t they checked before pulling? It’s a major safety hazard, I don’t have the confidence in this shop and their mechanics as I used to have. I do appreciate their promptness and customer service but I don’t appreciate the oversight of safety and not standing behind a product they purchased and installed.
John D. from J and W Automotive Inc responded on 04/30/2025 10:35 AM

Hi Andrew.  I apologize for not meeting your expectations.  We weren't thorough enough evaluating the situation as we should have been.  After consulting with our supplier about this situation we learned there was a  problem with a bad batch of stems.  We had exhausted that supply about a year ago.  We value your loyalty and the trust you have put in us over the years.  I will be sending you a refund for both visits in full and hope you can continue to put your trust in us.  Again, I am sorry for this unfortunate situation.


ME
Mark E.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
State inspection
Great service, was able to schedule last minute appointment for daughter's car.
Explained options for the work needed.

Verified Customer
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
9
Quick review of service.
My session for an oil change was very timely.
The shop provided a space for me to attend a ZOOM workshop that was critical to my work.
The staff explained the repair recommendations for my car which was very helpful.

FB
Francis B.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Helpful
Issues with car explained. Directed on what to do and helpful

Verified Customer
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
10
Excellent, reliable work as always
My go to mechanic for more than 10 years!

KP
Ken P.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
9
Needed a flat tire taken care of.
Rich and his shop deliver great service. Local and friendly service that you can count on!

DR
Diedre R.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Wonderful experience
I love the gentleman here . They do excellent work , explain things clearly , and are priced really well . I also appreciate so much that they will let you know what you should be looking to doing in the future . To let you plan ahead a bit . 10/10

Verified Customer
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
8
Quick service, stayed in course
They did what was asked, they suggested other services but weren't pushy

DA
Duane A.
West Chester, PA
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Highly recommend J And W
We take our vehicles to J and W and have for many years. They are experts in the industry .

All around great from the communication to the repairs I highly recommend them and I refer people as well .

VD
Virginia D.
West Chester, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Great service as usual
Very knowledgeable to a great job

LM
Lynn M.
Malvern, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
8
Professional and courteous, shared valuable information
My wife’s car needed quite a bit of work. They gave me a rough estimate of the cost and they were pretty much dead on , no surprise’s which I really appreciate

PM
Peter M.
Glen Mills, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Extremely trustworthy and thorough!
Thank you, J&W!
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