Irwin Hyundai's state of the art service department will keep your Hyundai in excellent condition and our friendly staff will make your every visit to Irwin Hyundai a pleasant one. Irwin Hyundai's state of the art service department will keep your Hyundai in excellent condition and our friendly staff will make your every visit to Irwin Hyundai a pleasant one.
Verified CustomerThank you for taking the time to fill out the Hyundai survey and giving us an excellent score.
We truly appreciate your business.
Verified CustomerThank you for taking the time to fill out the Hyundai survey. This will be used as training material going forward. I have reviewed your survey and apologize for any issues you may have had, as that's never our intention. Can I ask how did Bob Cote do overall? Did he exceed your expectations filling your tank to help offset some of the inconvenience or in other areas or on previous visits? A two-star survey really weighs heavily on the shoulders of your Service Advisor Bob and in Hyundai’s eyes anything less than 5 stars is a failing grade. For this reason, Hyundai allows for a redo survey for him. If Bob did an awesome job for you, as most of the things mentioned in the survey seemed to not be related to him directly. If you would consider doing that for Bob, I can send another survey to give him a 5 rating if you choose. The current survey will stay in place with your comments but a redo for Bob would be greatly appreciated. Thank you again.
Verified CustomerThank you for taking the time to fill out the Hyundai survey and giving us an excellent score.
We truly appreciate your business.
Verified CustomerThank you for taking the time to fill out the Hyundai survey and giving us an excellent score.
We truly appreciate your business.
Verified CustomerThank you for taking the time to complete the Hyundai survey and for giving us an excellent score. We truly appreciate your business.
Verified CustomerThank you for taking the time to complete the Hyundai survey and for giving us an excellent score. We truly appreciate your business.
Verified CustomerThank you for taking the time to complete the Hyundai survey and for giving us an excellent score.
We truly appreciate you business.
Thank you for rescoring the Hyundai survey and for giving us an excellent score. I will have sent the official rescore if you wouldn't mind as this rescore unfortunately does not count. Thank you in advance
Verified CustomerSteven,
Thank you for taking the time to fill out the Hyundai survey. I have reviewed your survey and from your response it appears we at Irwins did a good job for you. Can I ask how did Bob Cote do? A four-star survey is definitely a great score but still weighs heavily on the shoulders of your Service Advisor Bob as in Hyundai’s eyes anything less than 5 stars is a failing grade. For this reason Hyundai allows for a redo survey for him. If Bob did an awesome job for you would you consider doing that for Bob? I can send you another survey to give him a 5 rating. The current survey will stay in place with your comments regarding the broken interior part but a redo for Bob would be greatly appreciated. Thank you again, we truly appreciate your business.
Verified CustomerThank you for taking the time to fill out the Hyundai survey and give us an excellent score. We truly appreciate your business.
Verified CustomerThank you for taking the time to fill out the Hyundai survey. I'm sorry you feel like you were deceived as that is never our intention and doesn't benefit either of us. Unfortunately I don't know who scheduled the appointment or led you to believe that was going to be a warranty item. I would like the chance to discuss this with you at your earliest convenience As I believe this was just an unfortunate miscommunication. My name is Rick, I am the service manager and I don't recall talking to anyone regarding this issue as stated in the survey. You can call me at my direct line 603-737-4009. Thank you for your time.
