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Integrity Automotive Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(90 Reviews)
64
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
64
Net Promoter Score ®

Business Details

Categories
Contact
(608) 277-0617

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
935 Femrite Dr. Monona, WI 53716-
Integrity Automotive Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(90 Reviews)

JP
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Jan P.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2023
10
Tire Repair
I drove over a big pice of metal. Mat was able to work my car into his next day of business. Thank you so much Mat.

DE
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David E.
Madison, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2023
0
BE AWARE OF AUTO SHOP SCAM!
BE AWARE OF AUTO SHOP SCAM! I just want to let you guys know the very frustrating experience with INTEGRITY AUTOMOTIVE SERVICE in Monona I had last week. I went to this shop because the VW dealership next appointment is for September and this shop will take it right away. I told the attendant that my VW Passat TDI has a CEL (Check Engine Light) on, and I checked with a professional scanner tool and had active code P040C00, About EGR (Exhaust Gas Recirculation) temperature sensor circuit low. I asked if the work on diesel engines, he say "yes". Next day I received his phone call with the diagnostics and confirmed what I told him. The estimated repairs will include replace -EGR cooler, -EGR valve and -EGR temperature sensor, total estimated $2,400. I asked why he want to replace the EGR cooler if I don't have any coolant consumption? and Why the EGR valve if I don't have any code about it? I just approved to replace the EGR temp sensor, for $300 parts and labor. plus $120 for diagnostics. And had to wait for two days for sensor. When done, I came to pick up my car and canceled $470 with my credit card. Next day, as soon I got in the interstate the CEL was on again. I scanned again and has the same fault code. I opened the hood and checked if there was any lack of connection and found that still has the old rusty/dirty sensor on. I took a picture of it and went back to the shop. I politely say I want my money back, because I have same code, same problem, he was about to make excuses about the fault code, then I confront him with the evidence of the picture of the old sensor. He went ballistic and kick me out of shop because he has "zero tolerance when someone call him liar". Guess what, I have zero tolerance with the SCAMMERS and lack of INTEGRITY.

DE
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David E.
Madison, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2023
0
Be Aware with the SCAMER!
BE AWARE WITH AUTO SHOP SCAM!
I just want to let you guys know the very frustrating experience with INTEGRITY AUTOMOTIVE SERVICE in Monona I had last week.
I went to this shop because the VW dealership next appointment is for September and this shop will take it right away.
I told the attendant that my VW Passat TDI has a CEL (Check Engine Light) on, and I checked with a professional scanner tool and had active code P040C00, About EGR (Exhaust Gas Recirculation) temperature sensor circuit low. I asked if the work on diesel engines, he say "yes".
Next day I received his phone call with the diagnostics and confirmed what I told him. The estimated repairs will include replace -EGR cooler, -EGR valve and -EGR temperature sensor, total estimated $2,400. I asked why he want to replace the EGR cooler if I don't have any coolant consumption? and Why the EGR valve if I don't have any code about it? I just approved to replace the EGR temp sensor, for $300 parts and labor. plus $120 for diagnostics. And had to wait for two days for sensor. When done, I came to pick up my car and canceled $470 with my credit card.
Next day, as soon I got in the interstate the CEL was on again. I scanned again and has the same fault code. I opened the hood and checked if there was any lack of connection and found that still has the old rusty/dirty sensor on. I took a picture of it and went back to the shop. I politely say I want my money back, because I have same code, same problem, he was about to make excuses about the fault code, then I confront him with the evidence of the picture of the old sensor. He went ballistic and kick me out of shop because he has "zero tolerance when someone call him liar". Guess what, I have zero tolerance with the SCAMMERS and lack of INTEGRITY.

JP
gravatar
Jan P.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2023
10
Oil Change and serpentine belt
Great work from Mat. Awesome price for the job. Like how Mat lists these to work on.

TM
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Tim M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2022
10
Oil change and Gear changing.
Matt got me in the next day and resolved my issue that day. Very impressed. Thank you!

AK
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Amy K.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2022
10
Incredible service
Matt is amazing! So honest and efficient! Can’t recommend him enough!

JP
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Jan P.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2022
10
Rear brakes fixed
Mat's service is always good. Brakes are working much better. Very happy with them and the bill.

RD
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Robert D.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
verified customerVerified Customer
10
Service
Service at Integrety is always a pleasure. Honest, quality workmanship is hard to find. This is my reason returning here for my auto repairs. Friendly, Honest service with a smile. I highly recommend Integrety for all your auto work.

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Highly Professional
They gave me a summary of the needed maintenance which I thought was highly professional.

LM
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Lonnie M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customerVerified Customer
10
Quality and integrity
I had a flat tire unexpectedly and Matt made time to get my car in to repair the tire. Appreciate him taking the time on short notice.

AS
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Arthur S.
Madison, WI
Saturn L200
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
10
Battery Light Stayed Lit Up On Dashboard Panel -No suggestions in Users Manual
Having a "sick" car in this suburban/rural area leaves me feeling vulnerable and anxious. However, I trust Matt like the family doctor. I know he will always do a thorough, meticulous job and charge a fair and honest price.

TS
Thomas S.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
verified customerVerified Customer
Category: Service
Thomas said they were done quick.
Recommended

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customerVerified Customer
A/C NOT WORKING ALONG WITH TEMPERATURE GAUGE
Reliable and trustworthy!
I am very happy with the way I can get my car in when I have a problem. This time my car's problem was a tricky one and I had to bring it in a couple of times b/4 problem could be detected. I was always able to be seen and the problem with the A/C was eventually fixed.
Recommended

DS
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David S.
Madison, WI
Mercedes-Benz E300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
verified customerVerified Customer
Matt.
Matt, you always provide an excellent service. I trust and appreciate both your knowledge and your availability. Thanks.
Recommended

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
verified customerVerified Customer
1st visit to Integity Auto
Very pleasant, accomadating, knowledable and non-pushy as far as upselling. Matt the owner greeted me and did the work himself.
I took his business card(s) and fully entend to recommend his business. Everyone needs a good and honest mechanic.
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