Business Solutions
SureCritic / Auto Maintenance / Smith's Service Center
business image

Smith's Service Center

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(468 Reviews)
94
Write a Review
Schedule Appointment

Score Details

5 stars
97%
4 stars
1%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

Smith’s Service Center is a family-owned business that knows the meaning of value. For more than 30 years, we’ve met the needs of different generations with our traditions of honesty, expertise and quality. Owners Ron and Diane Smith, along with son Scott, represent the second and third generations of vehicle experts serving Madison’s Smith’s Service Center is a family-owned business that knows the meaning of value. For more than 30 years, we’ve met the needs of different generations with our traditions of honesty, expertise and quality. Owners Ron and Diane Smith, along with son Scott, represent the second and third generations of vehicle experts serving Madison’s East Side. ...more

Categories
Auto Maintenance, Auto Repair, Tires
Contact
(608) 241-1232
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
4313 Nakoosa Trail Madison, WI 53714-1319
Get Directions
Smith's Service Center's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(468 Reviews)
Write a Review
Recent Reviews
KK
gravatar
KELLEY K.
Madison, WI
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Routine oil change
Always take good care of the truck. The vehicle health report gives me confidence in what I need to watch for.
KL
gravatar
KAREN L.
Madison, WI
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
You can feel confident in there work
Always feel good about with there service
EB
gravatar
EUGENE B.
Cottage Grove, WI
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Vehicle inspection
Excellent service!!! Taken all my vehicles at Smiths for over 40 years. Staff are AWESOME.
JS
gravatar
JARED S.
Verona, WI
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Smith Service Center is the best!
Smith Service Center is the best! Scott is fantastic—honest, knowledgeable, and always goes the extra mile. I trust him completely and always get great service. Highly recommend! Just got new tires and went with Scott’s recommendation—couldn’t be happier!
RR
gravatar
ROY R.
Cottage Grove, WI
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
9
Roy Ratcliff
The service is great.
JT
gravatar
JEFF T.
Madison, WI
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Great job
always consistent, done on time, good job.
DH
gravatar
DAN H.
Madison, WI
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Tire repair
Quick and easy
JM
gravatar
JIM M.
Deerfield, WI
Toyota Tundra 2WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Tundra review
They met and exceeded my expectations in keeping my nine year-old truck in excellent running condition.
WG
gravatar
WILLIAM G.
Madison, WI
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
always a good experience
they always give an honest opinion
JM
gravatar
JIM M.
Deerfield, WI
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
The work was very thorough and completed in a timely fashion.
Excellent
JM
gravatar
JEFF M.
Madison, WI
Toyota Tacoma 2WD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2025
verified customerVerified Customer
10
Great service
Great service. Very knowledgeable team. Eric worked on giving me the best price possible. I really appreciated the effort. Great service experience. Thank you
CK
gravatar
CAROLE K.
Waunakee, WI
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Oil leak
My vehicle had a small oil leak but it was a big job! It was repaired and I had a car to drive while mine was out of service. I’ve been a customer at Smith’s for more years than I care to admit. They always take good care of me and my vehicle. I won’t go anywhere else!!
CB
gravatar
CAROL B.
Stoughton, WI
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
service
As always I received efficient, and honest service. I like that all repairs are pre approved by myself after being contacted by Smiths Service Center. I would highly recommend them
FH
gravatar
FRED H.
Reeseville, WI
Chevrolet Colorado
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2025
verified customerVerified Customer
9
Oil and lube and brake fluid change
As always, they did a great job
JW
gravatar
JOHN W.
Madison, WI
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Tire problem that wasn’t!
I found a nail in my tire I took a picture of it. Smiths service got me in to check the next day! I showed them a picture of the nail . They could not find any nail. They then located the area where it was and thought it must have fell out without damaging the tire! When I asked for my bill they said no charge!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.