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Hyundai San Luis Obispo

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(69 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
18
Total ReScores
4.8
ReScore Average
78
Net Promoter Score ®

Business Details

About

Hyundai San Luis Obispo is located conveniently off of the 101 Freeway in San Luis Obispo, CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call or email us to set up an appointment today. Hyundai San Luis Obispo is located conveniently off of the 101 Freeway in San Luis Obispo, CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(805) 781-6381
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1407 Auto Park Way San Luis Obispo, CA 93405
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(69 Reviews)

RL
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Rob L.
Los Osos, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/10/2024
0
Category: Service
CAUTION. NOT A GOOD EXPERIENCE. VERY SLIPPERY DEALERSHIP
CAUTION, I purchased a used vehicle at Hyundai of San Luis Obispo and had transmission problems from the start. They trick you by stating they do a full safety inspection to every trade in and used vehicle they purchase AT AUCTIONS. What they do not tell you is that they DO NOT DO A FULL DIAGNOSES on their used vehicles. When I took the vehicle into the service department I had to pay $200. for the full diagnosis only to have the service manager ( Jim Bonn ) verify that the car had transmission issues but that they were not interested in servicing the vehicle and told me to take it to Coast Nissan, basically see you later, there is the door They went from being very friendly when I purchased the car, to becoming very stern in the way they do business. It seems more like a small used vehicle lot instead of major corporation like Hyundai. Furthermore, It was not easy communicating with Jim Bonn or the owner Rob Haupt who never got back to me after serval attempts to contact him. Finally, They seem OK with selling you a vehicle that has major problems and allowing you to put your foamily in them and then wish you good luck. DO NOT TRUST THEM.

HA
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Hany A.
Paso Robles, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2024
0
Category: Service
Terrible place
Terrible place with horrific customer service. I hassled with that place and Hyundai corporate for few months to replace my cracked windshield due to clear manufacturer's defect.
But their service manager Jim Bonn was so consistent giving me hard time and convinced hyundai corporate not to cover it under warranty. surprisingly When I took the car to Winn Hyundai in santa Maria it took few seconds to determine it is a manufacturers defect and replaced my windsheild for me within few days at no cost revealing how ugly Hyundai san luis obispo is.

Verified Customer
Nipomo, CA
2022 Hyundai Tucson Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service, easy check in/out
Staff was great, explained everything, great experience. Shuttle to work was super convenient. No wait times for anything. Only negative was the mobile website scheduling wouldn’t function to show appointment times so I had to use a desktop. Otherwise would’ve given 5 stars all the way.
ALEJANDRO R R. from Hyundai San Luis Obispo responded on 04/13/2022 03:38 PM

Hi,
Thanks for the feedback someone from our TEAM will reach out soon.

Thanks,
Alex


SB
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Stephanie B.
Paso Robles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Stephanie B
San Luis Hyundai, honestly i can not say enough about their professionalism and friendly staff. Jim is always ready to help in every way...you all rock

CP
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Cindy P.
Paso Robles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
10
Category: Service
Fantastic Customer Service!
John and his staff were EXCEPTIONAL in customer service! Everything was explained, printed out for me to view and understand fully what the service would be. The staff is friendly, professional and attentive! I can't thank them enough along with the guys and gals that did the tires, recall items AND washed my car! I so appreciate you all!

DF
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Dary F.
Pismo Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional professional secure setting comfortable waiting area
The service men and dealership are fantastic

Verified Customer
Templeton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service

LS
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Larry S.
Avila Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
great
always great service and friendly helpful staff

AB
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Ann B.
Nipomo, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customerVerified Customer
10
Category: Service
Thank you for your call…
Adam called to update me on my car repair part and to check in on me. Thank you!

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2022
Service Type: Repair
7
Category: Service
I love my new Hyundai Kona
Thank you for my amazing ride…I love it!
JAMES W B. from Hyundai San Luis Obispo responded on 03/02/2022 03:55 PM

SPOKE WITH ANN AND PARTS WILL ARRIVE 3/8/2022


Verified Customer
Grover Beach, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Service
Maintenance Service
It’s always been a great experience to get my vehicle serviced at Hyundai SLO.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Repair
9
Category: Service
Maintenance Service
The service has always been great in my years of going there.
ROBERT S H. from Hyundai San Luis Obispo responded on 02/16/2022 01:41 PM

Thank you Marsha, we appreciate you as a valued customer.  

ROBERT S H. from Hyundai San Luis Obispo responded on 02/16/2022 01:41 PM

Thank you, we appreciate you as a loyal customer


LV
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Laurie V.
Cambria, CA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2022
verified customerVerified Customer
9
Category: Service
Excellent service
Prompt repair; very prompt & responsive, great customer service. Invoices are confusing to figure out (between first two pages & customer totals page).

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/04/2022
Service Type: Maintenance
9
Category: Service
Unable to click for 5 stars as intended
Great prompt, responsive service; nice people.
ALEJANDRO R R. from Hyundai San Luis Obispo responded on 02/07/2022 12:00 PM

Hi Laurie,
It looks like you accidently clicked a 1 star? We will resend the survey, we are glad you had a great experience.

Thanks,
Alex

ALEJANDRO R R. from Hyundai San Luis Obispo responded on 02/08/2022 03:48 PM

Hi Laurie,
I will have Adam reach out to you soon.
Thanks,
Alex


TS
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Tracy S.
Paso Robles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Adam Villanueva makes the difference
Due to some misinformation we had been given by others in the service department on three different occasions Adam Villanueva took the time to print out information on our vehicle warranty so now there is not question that the information we have in hand is correct. Initially being told our complimentary service (3yr/36k miles) was to be done every 5k miles when in fact it is every 6k miles as our vehicle is a turbo. Oil/tire rotation/etc was done at 5k so we brought the car back at 10k miles when in fact it should have been at 6k miles and the next at 12k miles. However, it turned out we had a swishing noise in the steering wheel and a bearing was replaced under warranty. Adam also had the inspection done, checked fluids, etc and a car wash. He was professional and apologized more that once for the previous misinformation we had been given so now when we bring out vehicle back at 12k miles our complimentary service will be on track.

JS
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Janis S.
Morro Bay, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
Excellent service! Efficient, reliable, prompt, courteous. I can always trust that my car will be serviced and repaired to my satisfaction.

RC
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Robert C.
Nipomo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very prompt professional service
Even though I had no appointment your service desk booed me in immediately and provided the service needed.

KL
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Kim L.
Oceano, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Friendly, knowledge staff. Only trust this dealership to service my car.

Displaying Review 1 - 15 of 70 in total
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