business image

Hyundai Of Silsbee

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(432 Reviews)
31

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
13
Total ReScores
4.5
ReScore Average
31
Net Promoter Score ®

Business Details

About

Hyundai Of Silsbee offers the highest quality service and vehicle maintenance. Hyundai Of Silsbee offers the highest quality service and vehicle maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(409) 373-6740

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
4100 HIGHWAY 96 BYPASS Silsbee, TX 77656
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(432 Reviews)

KH
gravatar
Kevin H.
Huffman, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/19/2023
0
Bait and Switch
I received a letter from Elvis with a handwritten note "Can we buy your car? Elvis 409-207-8317" and "Offer $10,715". When I called to speak with Elvis, I gat a text from Shay wo, after a few texts, confirmed that the offer is correct and valid. Later, I was called by another employee who, after two phone calls, stated that the note I received wasn't actually an offer, it was merely stating the max for which a like-in-kind vehicle had sold in the US and is, in reality "bait" (my word, not hers but, she agreed) just to get me to come in after which they would provide me with an actual, but considerably lower, offer. I get it. They are a business and want to make as much as possible on every deal. But, of they start out sleezy and dishonest, they aren't likely to suddenly develop scruples and morals when there is actual money on the table. It took 9 text messages and 2 phone calls to get an admission that the handwritten offer from the Sales Manager is a bait and switch scam. Do business here at your own risk . . . or peril.

My google review includes a photo of the actual letter and handwritten note.
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