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Cortez Car Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(815 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
86
Net Promoter Score ®

Business Details

About

Since 1988, Cortez Car Care has offered the people of Beaumont, TX reliable automotive repair and service options. When it's time to have your vehicle checked out just contact our team!

We can replace and repair shocks and struts. We can replace engines and transmissions. All of our work comes with a 12/12 warranty, unless expressed
Since 1988, Cortez Car Care has offered the people of Beaumont, TX reliable automotive repair and service options. When it's time to have your vehicle checked out just contact our team!

We can replace and repair shocks and struts. We can replace engines and transmissions. All of our work comes with a 12/12 warranty, unless expressed otherwise. Visit our website, cortezcarcare.com or call 409-835-0457 today for assistance!
...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(409) 835-0457

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
1001 S 11th St. Beaumont, TX 77701
Cortez Car Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(815 Reviews)

TS
gravatar
Taleh S.
Nederland, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Excellent
Perfect all the services

RS
ROGERS S.
Beaumont, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Great service
Great service

TR
Terry R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Oil change
Great service

Verified Customer
Beaumont, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2025
verified customerVerified Customer
9
Took a while, fair price
It took a day and a half for my car to be diagnosed. Overall, I was happy with the service in the price. I enjoy working with this company. They are fair and very quick on most occasions.
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:25 AM

Thank you for your honest feedback and continued support! We're glad to hear you were happy with the service and pricing. We always aim for quick turnaround times, and we appreciate your patience during the diagnostic process. It means a lot to know you enjoy working with us—we look forward to serving you again and continuing to earn your trust!

— The Cortez Car Care Team 🚗👍

The Cortez Family


KS
KACEY S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Very good
Very good, very reliable, fair price.
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:25 AM

Thank you for the kind words! We're glad to hear you found our service reliable and fairly priced. Providing honest, dependable care is what we’re all about. We appreciate your support and look forward to helping you again soon!

— Your Cortez Car Care Team 🔧🚗

The Cortez Family


TL
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Theresa L.
Beaumont, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Quick and efficient!
Never disappointed!!!!
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:24 AM

Thank you so much for the awesome feedback! We're thrilled to hear we've consistently met your expectations. Efficient, and reliable service is what we aim for every time. We appreciate your support and look forward to seeing you again soon!

— The Cortez Car Care Team 🚗✨

The Cortez Family


RC
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ROGER C.
Beaumont, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2025
verified customerVerified Customer
10
Best in tow
I have used Cortez off and on for years, they are honest and fair and I am done using anyone else in town to take care of my vehicles, I will use them exclusively from here on out.
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:24 AM

Thank you so much for your loyalty and trust over the years! It means the world to us to hear that you've chosen Cortez Car Care as your go-to shop. Honesty and fairness are at the heart of everything we do, and we're truly grateful for the opportunity to continue serving you and your vehicles. We look forward to being here whenever you need us—thank you for being part of the Cortez Car Care family!

— Your Team at Cortez Car Care 🚗💛

The Cortez Family


JD
JAIME D.
Groves, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Thank you for grate service and taking care of our needs.
They go over and beyond on customer service. #1 auto care in southeast Texas.
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:23 AM

Thank you so much for your kind words and support! We're honored to be considered the #1 auto care in Southeast Texas—that truly means a lot to our team. Providing top-notch service and going the extra mile for our customers is what we’re all about. We're grateful for the opportunity to care for your vehicle and look forward to being here whenever you need us. Thanks again for trusting Cortez Car Care!

— Your Cortez Car Care Family 🚗💙

The Cortez Family


AV
Alicha V.
Texas
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/10/2025
verified customerVerified Customer
Category: Service
Alicha said she wasn't aware of the fee that she was charged beforehand. She said they did the diagnostic, but she wasn't aware what they were doing or the diagnostic being done. She said she thought they were seeing what she might need, she was charged $140. Alicha suggested it would be nice if the business communicated better and let people know what they are paying for.
Not Recommended
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:21 AM

Hi Alicha, thank you for taking the time to share your feedback. We’re sorry to hear there was any confusion regarding the diagnostic fee. At Cortez Car Care, we strive to be transparent about our pricing and the services we provide. Our goal is always to ensure that every customer understands what to expect before any work begins.

We truly appreciate your suggestion about improving communication and will take it to heart as we continue to improve our customer experience. If you have any further questions or would like to discuss this in more detail, please don’t hesitate to reach out to us directly. Your trust means a lot to us, and we hope to have the opportunity to serve you again.

— Cortez Car Care Management


JC
Johnathan C.
Beaumont, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
Category: Service
Johnathan said they have excellent service.
Recommended
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:13 AM

Thank you for your 5star review!! We appreciate you!

The Cortez Family


AW
ASHLEY W.
Beaumont, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
The best of the best!
Cortez Car Care truly values customer service. My experiences are always a wonderful experience and their speedy service is something to be grateful for. Their outstanding service brings me back every time.
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:12 AM

Thank you so much for your kind words and continued support! We're honored to be your go-to shop and truly appreciate you taking the time to share your experience. Providing fast, friendly, and reliable service is what we strive for every day, and it means the world to hear that it keeps you coming back. We look forward to seeing you next time!

The Cortez Family


EW
ELIZABETH W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Intoxalock
Thank you for the service provided. Great customer service.
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:12 AM

Thank you for your amazing review! Our goal is to deliver exceptional customer service, so your feedback reassures us that we're on the right track. We’re here for you anytime you need us!

The Cortez Family


BC
Brandon C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Had a check engine come on and car jumping when car move are stop
Have been replacing mounts and engine, rotor, timing chain. This left my car running in same condition. Finally had car diagnostic test done and the car trouble fixed. For the same issue All auto care companies has my car running shaking and vibrating like theirs. Cortez Auto Care cared I paid money and fixed the issue with every problem brought up the last part repair and more never offered. Because companies and the Owner not trained to. Which meant after paying over 10000 for parts and labor would have had to sell my car. Over a basic part needed not recommended that define the issue. Someone would have pretended my car had so many miles and would fixed the car buying a cheaper part it needed. No longer need to sell my car to dealership for a 2020 model, that does not run better only newer with less technology to install on it.
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:11 AM

Wow! Thank you for the 5 stars! We're so glad to hear you had a positive experience with us. If you know anyone else in need of auto repairs, we’d love for you to send them our way. We appreciate your support!

The Cortez Family


KP
Kevon P.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
Category: Service
Kevon said they helped him as soon as he walked in and finished the job in way less time than expected.
Recommended
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:11 AM

Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with us. Our team strives to provide the best service possible, and your feedback means the world to us. We look forward to seeing you again for any future maintenance needs!

The Cortez Family


BH
Ben H.
Groves, TX
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
Category: Service
Ben said they have great service.
Recommended
Lupe C., Owner from Cortez Car Care responded on 06/19/2025 06:10 AM

Thank you for your 5star review! As always it is our pleasure to serve you. Thank you for your continued support. We appreciate you!

The Cortez Family


Displaying Review 1 - 15 of 815 in total
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