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Hyundai of Moreno Valley

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(530 Reviews)
66
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Score Details

5 stars
81%
4 stars
9%
3 stars
3%
2 stars
1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
46
Total ReScores™
4.8
ReScore™ Average
66
Net Promoter Score ®

Business Details

About

Hyundai of Moreno Valley is a brand new dealership committed to providing the highest quality service for all your automotive needs. Come visit us today. Hyundai of Moreno Valley is a brand new dealership committed to providing the highest quality service for all your automotive needs. Come visit us today.

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(909) 316-0101
Opening in 38 minutes
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
27500 Eucalyptus Ave Moreno Valley, CA 92555
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(530 Reviews)
Write a Review
Recent Reviews
SH
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Sheila H.
Moreno Valley, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/05/2023
0
Category: Service
The worst car I've ever bought
I bought a 2017 Elantra, November 22. There were only 73+ miles on it so I assumed it was in fairly good shape. December 22, the paint on the driver's side door started buckling the paint is coming off it looks horrible. I ask the company if they could accommodate in some way the repair
They denied the claim. I only wanted they door repainted I can't take the car to the car wash or the rest of the paint will come off. I've bought a Hyundai before and owned many cars and never have I had paint fall off of a car. I'm disappointed in the lack of concern they have shown. Never again!!
SH
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Sheila H.
Moreno Valley, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/05/2023
0
Category: Service
The worst car I've ever bought
I bought a 2017 Elantra, November 22. There were only 73+ miles on it so I assumed it was in fairly good shape. December 22, the paint on the driver's side door started buckling the paint is coming off it looks horrible. I ask the company if they could accommodate in some way the repair
They denied the claim. I only wanted they door repainted I can't take the car to the car wash or the rest of the paint will come off. I've bought a Hyundai before and owned many cars and never have I had paint fall off of a car. I'm disappointed in the lack of concern they have shown. Never again!!
SH
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Sheila H.
Moreno Valley, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/05/2023
0
Category: Service
The worst car I've ever bought
I bought a 2017 Elantra, November 22. There were only 73+ miles on it so I assumed it was in fairly good shape. December 22, the paint on the driver's side door started buckling the paint is coming off it looks horrible. I ask the company if they could accommodate in some way the repair
They denied the claim. I only wanted they door repainted I can't take the car to the car wash or the rest of the paint will come off. I've bought a Hyundai before and owned many cars and never have I had paint fall off of a car. I'm disappointed in the lack of concern they have shown. Never again!!
TD
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Tom D.
Moreno Valley, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/14/2022
0
Category: Service
No appointments available, no return calls for service appointmsnts set up, then canceled
Several weeks ago, I went in for factory requested service. Told I was to early for service, then I told them my trunk shell was separated from the car frame and my pop up display was constantly dropping my connection to Apple Car play. Thought it was my phone, so bought an upgraded phone, still same issues. Told me they would call with new appointment, but called 3 weeks later for the next day. No heads up. Told them I would be traveling, and was told the service Manager would call to set up new date and discuss my service failure concerns. No call still. Now my tire sensor has failed, even though my tires are at factory specs, but they tell me it will be end of Dec or mid Jan until they can get me it. SERIOUSLY? I have had nothing but negative interactions since I bought the car, including a CERTIFIED approval from my Credit union for the purchase of the car, but they ran 6 credit checks on my and almost ruined my credit, and nothing but issues for all the items that now are happening to my car. I will never buy a car from this dealership if it is not taken care of immediately, and my company has decided to cancel a fleet buy due to the horrible customer service and service department failures.
SM
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Sonia M.
Moreno Valley, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2022
2
Category: Service
Changes ,rotating staff
This place! Never a service manager available, they don't call you back, AND then when you get someone you hold fir an eternity!
They say don't schedule service on line call us we will get you in sooner!
August 2nd is the best they could do after being told otherwise!
3 days for a call back and nothing!
Buyer beware...
They suck you in, make things better for a minute then back to same bad service!
Revolving door seems like for employees...
TH
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Tzu H.
Chino, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/29/2022
0
Category: Service
rude, false advertised, hang up phone on me
do not honor their advertised price, try to blame on other website platforms, worst dealership out there, feel bad for Hyundai to have such franchise dealer working for them.
JH
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John H.
Chino, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/29/2022
0
Category: Service
false advertisement with a very bad attitude
after research a vehicle for my daughter via autotrader.com, cars.com, capitalone.com/cars this dealership has the price of $21998 listed on all three platforms and I called the dealership the vehicle is still available for sell but at last minutes they decided to change the price to $24998 and blamed it's third parties fault that they did not update the prices, if it's one website I total understand but all three websites has the same issue ? I was kindly enough to speak to the manager Kevin about the issue instead of taking my my advise he hang up the phone on me, this is the worst dealership I had ever dealt with. Dishonest with their advertised price, bad attitude, bad service. Consumer should watch out !!!!!!!
CM
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Charles M.
Moreno Valley, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Great Service dept. - Lousy sales Dept.
It's like two parallel universes. I couldn't ask for a more attentive service dept. Richard Hall always takes care of me. He gets me in and out as efficiently as possible. The sales dept. is useless. They never seem to know the answers to questions that I've asked about the Hyundai models. The dealer 'mark-ups' are an insult. I drove out to Palm Springs Hyundai where I've previously purchased a Kona and a Tucson Sport. They don't mark up their cars over MSRP. Hence, I just bought a Venue there a few days ago.
VP
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Valente P.
Moreno Valley, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Moreno Valley are the best!
I always take my Palisade at Hyundai Moreno Valley because they are simply the best, starting with a simple call to schedule an appointment, then check in in a few minutes, while the Palisade is getting oil change they called me to suggest if other parts are needed, good prices and they gave me a chart with everything they checked, I am very happy with their professional service, thank you so much.
Verified Customer
Perris, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service Dept
After some issues at another dealership I will be coming back to Hyundai of Moreno Valley. Service Dept is the best took their time and checked out my car found something that a different dealership overlooked.
Verified Customer
Moreno Valley, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Happy customer
Customer service is top notch. Your vehicle is in good hands.
MY
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Myrtle Y.
Redlands, CA
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
I always work with Telezza, she is great and her communication is top notch!
SV
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Sheryl V.
Beaumont, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Experience
I liked everything about Moreno Valley Hyundai.
Verified Customer
Moreno Valley, CA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
The guy who helped us was super helpful and made the experience smooth and easy.
JM
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Jose M.
Moreno Valley, CA
2022 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Service
Above and beyond!!
Richard was super helpful and very friendly. He kept me informed about the repairs going on with my car.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2022
Service Type: Repair
9
Category: Service
Good experience
I think i would’ve given a perfect review if I was offered a loaner car rather than letting me drive around in my car that’s overheating.
Levit P. from Hyundai of Moreno Valley responded on 02/16/2022 09:44 AM

Hi Jose.
Thank you for taking the time to write your review.
We appreciate your business, and your valued feed back 

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