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Hoselton Collision

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(12 Reviews)
44
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
44
Net Promoter Score ®

Business Details

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Contact
(585) 662-2332
No Business Hours Provided

Business Hours

* No Time Zone Provided
909 Fairport Rd East Rochester, NY 14445-1911
Hoselton Collision's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(12 Reviews)

ML
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Mark L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Repair of Subaru Ascent
Quality of repair is excellent. Minor body damage which had no effect on mechanical or electrical components.

NG
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Nicholas G.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2024
verified customerVerified Customer
6
Rental car problem
Thanks for listening.
Jim V. from Hoselton Collision responded on 06/18/2024 01:11 PM

Hello Nicholas, Thank you for sharing your feedback with us. We appreciate your perspective and are always looking for ways to improve. We appologize for the inconvenience you encountered with the separate Rental Car Service. We value your business and hope to have the opportunity to provide you with a five-star experience in the future. Best regards, Hoselton Collision


JG
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James G.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2024
verified customerVerified Customer
8
Customer focused repair center
The people at Hoselton Collision turned an unpleasant accident into the best outcome I could expect. Everyone I talked to was very helpful.
Jim V. from Hoselton Collision responded on 06/18/2024 01:11 PM

Thank you for taking the time to share your experience with us, James. We're thrilled to hear that our team was able to turn a challenging situation into a positive outcome for you. We aim to make the collision repair process as smooth as possible, and we're delighted to know that our staff was helpful throughout. If there's anything else we can assist you with in the future, please don't hesitate to reach out.


CT
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Catherine T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2023
verified customerVerified Customer
10
Hoselton Collision
Hoselton Collision was extremely helpful after I was in an accident and needed my car repaired. They explained the process and answered any questions I had. They were also very flexible when scheduling while I waited to hear from my insurance company.

CA
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Carolyn A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2023
verified customerVerified Customer
10
excellent
excellent experience

RA
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Rachel A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2023
verified customerVerified Customer
10
Quality work
10 out of 10. We will continue to go here for any body work that is needed.

KS
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Kimberly S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2023
verified customerVerified Customer
10
Subaru Crosstrek repair
Recommended by Subaru dealer. Entire process from drop off to pickup went smoothly. Employees were knowledgeable, a pleasure to deal with, and kept me updated on the status of the repair. I am impressed with the quality of the repair.

GT
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Gerald T.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/06/2022
verified customerVerified Customer
5
Schedule and communication issues
The quality of work was above average however scheduling was canceled twice and didn’t receive a call when service was complete. Their feedback to me was dishonest when they said they called but I have no record of a call.

HL
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Harry L.
Fairport, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2022
10
Review
I already commented regarding my opinion of Hoselton Collision Shop people and the quality of work.

LF
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Lauren F.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/28/2022
verified customerVerified Customer
2
Wouldn’t Recommend
Starting with the good, the actual issue we brought it in for was fixed. The manager was also helpful overall and fully transparent.

For the bad, it was estimated at 5-7 repair days and we waited 45 days to get our car back due to a combination of shipping issues of parts and unreliable techs not showing up for work which impacted scheduling.

Our car came back with scratches that it did not go in with. There’s of course no way to prove this now but who knows what happened sitting in their lot for 40+ days unattended. We also recently discovered a liquid had been spilled in the spare tire area of our trunk. Lots of cleaning and baking soda to correct the smell happening thanks to this spill. Was absolutely shocked to see liquid still on the spare tire in an area totally sealed off from the outside world.

DL
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Donald L.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2022
verified customerVerified Customer
7
Too long to wait for parts.
Nice people to deal with. Quality of work was excellent. Communication was nonexistent.

RS
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Ray S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
verified customerVerified Customer
10
My experience with Hoselton was nothing but excellent! Heather and Justin answered all my questions and concerns. Their communications were excellent. The shop's work was excellent. The car came back looking and working like new.
Terrific, excellent, professional, great communications with me. I can't say enough positive things about the Hoselton Collision shop. I would highly recommend them to repair your vehicle. Thank you Heather and Justin at Hoselton Collision!!

Displaying all 12 Review
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