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Hamilton Hyundai Chambersburg

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,846 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
74
Total ReScores
4.8
ReScore Average
87
Net Promoter Score ®

Business Details

About

The Hamilton Family has been in the automobile service business in the Tri-State area since opening their first dealership in Hagerstown, MD in 1961. In April 2006 this Hyundai dealership was purchased and Hamilton Hyundai has been servicing the Chambersburg and surrounding areas ever since. Hamilton Hyundai has grown rapidly by The Hamilton Family has been in the automobile service business in the Tri-State area since opening their first dealership in Hagerstown, MD in 1961. In April 2006 this Hyundai dealership was purchased and Hamilton Hyundai has been servicing the Chambersburg and surrounding areas ever since. Hamilton Hyundai has grown rapidly by providing great service on new and used vehicles, and by providing our customers with a team of factory and ASE trained technicians to maintain their automotive investment. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(717) 264-5105

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2024 Lincoln Way East Chambersburg, PA 17201
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,846 Reviews)

MP
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Mary Lou P.
Chambersburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2022
10
Category: Service
Hair line crack in oil pan
My vehicle was in for service due to a hairline crack in the oil pan. This service appt took longer than I was expecting but Jon Stennett followed up with the service department several times, and then relayed the progress to me. That was the second time I had my car in for this problem so I was a little annoyed to begin with. I don't know if Jon was obligated to follow up several times during the 3+ hour appt but it certainly took a little bit of the sting away. Jon noticed I was scheduled for maintenance on this day and took it upon himself to be proactive because he knew I was a somewhat disappointed the vehicle had been in before for this same issue. I appreciate Jon's attention to detail and it is a good feeling that his dedication to the customer does not end when they sign on the dotted line. Thank you Jon.

JW
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Justin W.
Shippensburg, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2022
0
Category: Service
No longer honoring warranties
Hamilton Hyundai sold out and all of your old warranties that came with your sales contract are void this is terrible service from both ownerships. And yes I posted directly to Google so this filter Did not stop that review.

JW
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Justin W.
Shippensburg, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2022
0
Category: Service
No longer honoring warranties
Hamilton Hyundai sold out and all of your old warranties that came with your sales contract are void this is terrible service from both ownerships. And yes I posted directly to Google so this filter Did not stop that review.

DW
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D W.
Newburg, PA
2020 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2022
verified customerVerified Customer
10
Category: Service
awesome!
great service!

Verified Customer
Chambersburg, PA
2020 ELANTRA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2022
verified customerVerified Customer
0
Category: Service
Horrible customer service
This has got to be the WORST dealership I have ever dealt with! The service department has the rudest people I have come across. Every time I have to go there even if it’s for warranty work they act as if the repairs are coming out of their pockets and treat you like crap. They had my car for over a week .. never offered me a loaner ( which I was told I would always have available when I bought the car) then I had the car back a day and the same issue I took it in for started happening again.! I will drive 40 minutes out of my way AND PAY for oil changes to go to Massey ! They know how to treat their customers !

JS
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JOHN S.
Waynesboro, PA
2018 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2022
verified customerVerified Customer
10
Category: Service
Great Service
They made my experience easy and met my needs and requests. Nothing crazy, just good service and delivered on the promise. Take all my Hyundai's there.

Verified Customer
Chambersburg, PA
2020 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2022
verified customerVerified Customer
10
Category: Service
Service
Everyone was excellent.

Verified Customer
Chambersburg, PA
2018 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2022
verified customerVerified Customer
10
Category: Service
Oil change
Quick and reliable service

FH
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FRED H.
Gettysburg, PA
2022 SANTA CRUZ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/23/2022
verified customerVerified Customer
5
Category: Service
Not a happy camper !
Had to wait too long for appointment. Then mechanic misplaced my registration and insurance papers.

JA
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JASON A.
Chambersburg, PA
2022 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2022
verified customerVerified Customer
10
Category: Service
Excellent
Dealership is the best I’ve ever dealt with

Verified Customer
Waynesboro, PA
2020 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2022
verified customerVerified Customer
10
Category: Service
All staff were courteous and they completed my service service without any issues
No complaints

JS
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JAMES S.
Shippensburg, PA
2018 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2022
verified customerVerified Customer
10
Category: Service
No issues
Everything went smoothly from the email reminders of my appointment to the paperwork at the end.

CB
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CARL B.
Mc Connellsburg, PA
2018 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2022
verified customerVerified Customer
10
Category: Service
It was very good
My experience was very good I was well taken care of I have a lot of confidence in the dealership and also the owner

EW
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ERIC W.
Fayetteville, PA
2020 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2022
verified customerVerified Customer
10
Category: Service
Fantastic!
Great experience.

MP
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MARY P.
Chambersburg, PA
2018 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2022
verified customerVerified Customer
10
Category: Service
Was in for inspection and regular service maintenace
Everything went very smoothly and efficiently....and my service was completed in less than the estimated time....the rep went over everything with me, very friendly and responsive to my questions.
Renee S. from Hamilton Hyundai Chambersburg responded on 08/11/2022 02:05 PM

Thank you for the 5 star review. We appreciate you taking our survey and we are very glad to hear that
you will recommend us to your friends!

Thank you again!
Sincerely,
Hamilton Hyundai

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