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Gurnee Hyundai

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2,586 Reviews)
42
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
179
Total ReScores
4.3
ReScore Average
42
Net Promoter Score ®

Business Details

About

Gurnee Hyundai is part of the Bob Rohrman Auto Group, which has been in business for over 30 years! We are located on Grand Avenue in Gurnee, IL. Our technicians are trained by Hyundai to ensure you get the very best quality for your maintenance and service needs. Call us today or visit our website to schedule your next service Gurnee Hyundai is part of the Bob Rohrman Auto Group, which has been in business for over 30 years! We are located on Grand Avenue in Gurnee, IL. Our technicians are trained by Hyundai to ensure you get the very best quality for your maintenance and service needs. Call us today or visit our website to schedule your next service appointment. We look forward to seeing you soon! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(847) 249-1300
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
6251 Grand Avenue Gurnee, IL 60031
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2,586 Reviews)

CO
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Cathy O.
Gurnee, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/07/2024
2
Category: Service
BUYER BEWARE
Well they claim to be under new management, the practices appear to be just as deceptive as it was prior.

I went in with my eyes wide open or at least I thought they were and still got screwed. I purchased a 2022 Hyundai Santa Fe and the net results are:
I don't have a second key even though they promised to give me that with the paperwork after I signed the title which I've done. Now there's no second key.
Well after the facts learned in order to get the certified status of the car I had to pay an extra $1500 for warranty. Found out when I was in the middle of signing the papers.
I was told I couldn't get a copy of any of the paperwork until I presented the title to my car as a trade-in and signed it over to them. I did and have almost no paperwork. I don't even know what the features on the car are. More to come in another post have to run.
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