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4.8

(3,996 Reviews)

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Danielle P.

Fort Wayne, IN

01/20/2025

Category: Service

Prioritizes sales over customer service of existing customers

Do not purchase a Hyundai, period. Sales reps at this dealership misrepresented the cost to continue to use the computer in the car after you lose the service in 3 years. It is actually 3 times the price quoted to me. Then, when the computer service (Bluelink) tried to renew it, I lost all the safety functions and remote access. I now have a computerized car with no computer. So now it is essentially a fancy radio. Spoke to a dealership manager and his response was, "Why don't you just trade it in for a new one because they now have lifetime Bluelink service?". So instead of responding to my complaint and providing CUSTOMER SERVICE, he tried to make a SALE. So buyer beware. That is the quality of customer service you have in your future if you purchase a Hyundai from them. No. Thank. You.

Mark D.

Bryan, OH

12/18/2024

Category: Service

Thieves!!!! Never go here!!!!

NEVER GO TO GLENBROOK HYUNDAI
these lying thieving low life's tried to rip me of of hundreds of dollars!! They charged me for labor that was already covered by warranty!!! They lied to me twice about it and when I confronted them again they finally took of the double charge that should never have been charged. Then when I picked up my car there was a piece of chrome trim missing from my car. They said it would cost $250 to fix. I have pictures of my car when I dropped it off and there was no damage and it has never been damaged since I owned the car 7 years!!! So after I caught them trying to steal $250 from me they ripped off a piece of trim and tried to charge me for that!!!! NEVER take anything here!!! They are thieves!!!!!

Cynthia O.

Fort Wayne, IN

10/24/2024

Category: Service

22 Palisade voice recognition

Very dissatisfied with service dept manager...my voice recognition for handsfree calling does not work ...185.oo minimum to look at it..took in twice before..tech said I could download update and install but after an 1hr or so later...no luck. I've purchased 2 new vehicles from them...will probably go elsewhere for next car purchase...Kia looking better!

Hali S.

Center Line, MI

09/30/2023

Category: Sales

Very impressed with this dealership -- Both Sales (Richard Monsen) and Service!

** Note: this review is for sales and service!!*

tldr: Richard Monsen was who sold me my 2023 Santa Cruz, and I have not had a better experience buying a car. He was so friendly and easy going. I didn't feel any sales pressure.

details:
This review may feel a little late, as I bought my 2023 Santa Cruz in March of this year, but I feel that with two oil changes at this same dealership, that I can provide a pretty well-rounded review of both the sales and service experiences.

When I went looking for a new (to me, at least) car back in March, I honestly wasn't sure what I was looking for. I had a 2K lbm camper I wanted to tow, but I do not like driving big trucks (1.5ton+), especially as my daily driver. At the time I had a Touareg, which I loved, but with being a diesel, kept needing a part replaced every 2K miles, which was difficult as I was often driving coast to coast. However, it towed my camper like a dream and I could not find a similarly sized vehicle in a current year with that high of a tow rating (as good measure, I never tow more than 1/5 rated towing capacity). I had pretty much resolved to by a small car (like a golf) as a daily driver to keep the miles off the Touareg, but kept my eyes out for a reasonably priced used F-150 to be my single solution.

I made appointments with nearly every car brand in Fort Wayne. I had honestly never considered a Hyundai before but was intrigued by their Kona trim. After dealing with several salespeople at other dealerships who were frustrated by the fact I wanted to test drive a number of cars, it was very refreshing to receive the experience I did at Glenbrook Hyundai. My sales associate was Richard Monsen and I was warmly greeted by him and he was quick to get me into the test drive with the Kona. I always get a little weary when the first thing I am asked to do is sit at a desk, fearing that they will go over specs and other options, which I had already researched and by this time just wanted to move forward with my day. This was not true of this experience. I only sat at the desk for a few minutes but there just happened to be a Santa Cruz booklet on his desk, and I flipped through it as I had seen it on the road and thought it looked amazing, but I assumed, like other mid-sized trucks that it had a towing capacity around 2K lbm. I was surprised to find out that the highest trip could tow 5K and I knew I wanted to give it a try (even though it was far out of my intended price range).

Richard was amazing all through the test drive of the Kona, and got me into the Santa Cruz right after. As this isn't a review about the Santa Cruz itself, I will just say I was blown away. I knew this is what I wanted. I had already indicated at a previous dealership that I was going to "come right back" and buy a Golf, and I needed some time to stew on it, Richard very graciously said "see you later" and did not pressure me to buy it at that time or say something like, "let me talk to my manager and see if we can get you a deal." I was very impressed by that as I knew I was going to put a sizable down payment I needed time to settle on the decision away from the dealership. I also needed to know how much I would get for the Touareg trade.

My only complaint here is that I was offered far below what I should have for my Touareg trade. That was heartbreaking and was very hard to let go of. The process of negotiating the trade took us later in the evening, however, I was working with limited time and knew I wanted that Santa Cruz so I capitulated. They did budge a little, and thing that I may have been able to get more for it if I had a little more time.

We got started on the paperwork pretty late in the evening and held out on a couple offers to get my interest rate as low as I could to include the warranty. This part is never very pleasant, but I felt comfortable saying "no" and letting them try again with little resistance.

Since the purchase, I have had two oil changes (I drive and tow a lot) and both times the service personnel have been super friendly and smiling the whole way through. I even love the way they answer the phone "It's a great day here at Hyundai" (It's the little things). Oil changes aren't super complicated, so my contact with service is minimal. But the communication was excellent and the transparent pricing is something that I haven't experienced at a lot of places.

Just overall great experiences and I couldn't recommend this dealership enough and especially Richard Monsen if you are looking for a nice, pleasant, and easy-going experience. Well done, and thank you!

D. Q.

Fort Wayne, IN

07/30/2023

Category: Sales

Horrible

Travis told me I would receive a 1000 rebate if I financed with them. I paid off at time of first payment called to see how I go about receiving my rebate. Travis told me that he ' never told me I would get a rebate ' that was the only reason I financed. Once again learned never trust a salesman. Would never recommend or shop here again. Of

Darla Q.

Fort Wayne, IN

07/21/2023

Category: Sales

Lied to by salesman

Was told if I financed with them I would receive a rebate. Paid car off with first payment. Call to request my rebate and was told that he didn't tell me that. My brother was with me and heard the same thing I did.so once again didn't get what was told to us. Would not recommend this sales person or dealership. Now I wonder how the service department will treat me when I need them.

Darla Q.

Fort Wayne, IN

07/21/2023

Category: Sales

Lied to by salesman

Jay R.

Fort Wayne, IN

07/18/2023

Category: Sales

Not A Happy Car Store

Glenbrook Hyundai is a horrible place to work!
Drug abuse, harassment, theft, etc.
Want the truth about this dealership visit,
https://hyundaiharassment.blogspot.com

J R.

Fort Wayne, IN

07/10/2023

Category: Sales

Horrible

Not a Happy Car Store! Hostile work environment, rampant drug abuse and harassment on every level. Read more at https://hyundaiharassment.blogspot.com/

Jamrs J.

New Haven, IN

09/26/2022

Category: Sales

Leasing a Sonata

I wanted to take time to thank Travis for his assistance today. He helped us lease a 2022 Sonata. He went over and above in helping us to lease the car. Answered our questions. Tried to meet or monthly lease payment. Today's experience was the best car buying experience ever. Very happy. Love the car. Well done, Travis!!!!

John L.

Spencerville, IN

2009 Hyundai Elantra

04/04/2022

Service Type: Maintenance

Verified Customer

Category: Service

Car be serviced

The personnel are very helpful and the service is excellent

Justin D S. from Glenbrook Hyundai responded on 04/08/2022 11:57 AM

Thank you for taking time to complete the survey. We appreciate you! See you next time. Thank you!

Michael E.

New Haven, IN

2018 Hyundai Santa Fe Sport

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Good people there

Only thing is their prices keep increasing to where I might start doing my oil changes myself.

Justin D S. from Glenbrook Hyundai responded on 04/03/2022 10:24 AM

Thank you for taking time to complete the survey. We appreciate your business. Our goal is to keep pricing as low as we can! We will continue to work on market analysis to bring you the most competitive pricing possible. We hope to see you next time! Thank you.

Sean C.

Fort Wayne, IN

2018 Hyundai Kona

04/01/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Always great service, thanks Glenbrook Hyundai.

Justin D S. from Glenbrook Hyundai responded on 04/01/2022 08:31 AM

And thank YOU! We appreciate your business. See you next time!

Robert B.

Fort Wayne, IN

2020 Hyundai Palisade

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

Excellent Technical/Customer Service

I gave this EXCELLENT Rating because since my purchase of my Hyundai Palisade, I have witnessed expert technical and customer service. It appears and seems that everyone knows their job and loves what they do. Justin and Eric went above to teach me something that I did not know about my vehicle, Thanks a Bunch!!!

Justin D S. from Glenbrook Hyundai responded on 04/01/2022 08:31 AM

Thank you for taking time to complete the survey. We appreciate your business and are happy to help! See you next time. Thank you!

Rebecca M.

Fort Wayne, IN

2021 Hyundai Santa Fe

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

car

fast personal service at this dealership

Justin D S. from Glenbrook Hyundai responded on 03/31/2022 01:32 PM