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German Car Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(628 Reviews)
90
Write a Review
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Score Details

5 stars
89%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Lacey WA, you’ve found us. Here at German Car Service we work hard to earn your trust and loyalty. We know how important it is to find car service you can rely on, so your satisfaction is our top priority each and every day.

Here at German Car Service we understand what makes customer service truly If you’re looking for auto repair in Lacey WA, you’ve found us. Here at German Car Service we work hard to earn your trust and loyalty. We know how important it is to find car service you can rely on, so your satisfaction is our top priority each and every day.

Here at German Car Service we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Lacey offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. ...more

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(360) 491-6443
Visit Website
Opening in 18 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6215 Martin Way E Lacey, WA 98516
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Affiliations

German Car Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(628 Reviews)
Write a Review
Recent Reviews
WV
Wilaim V.
Washington
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
Category: Service
Wilaim said they were really friendly and really helpful, and they took the time to explain things and show him stuff.
Recommended
SY
Sang Y.
Washington
Audi TT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
Category: Service
Sang said it was great service and the turnaround time was pretty quick. He liked the convenience of it all, and Jose was very prompt and very easy to talk to.
Recommended
SD
SEAN D.
BMW 4 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Clear, helpful, and knowledgeable
They helped me understand what was going on and gave me a reasonable quote. The work was completed on time, apparently well done, and they took the time to answer all my questions patiently. Grateful for their service.
BC
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BOB C.
Olympia, WA
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
2011 BMW 335d
Am happy and confident with Jose and his team’s diagnosis on my recent DIY work and his advice on clearing some faults related to my SCR tank. Jose is easy to engage with and provides clear explanations.
JN
Joanne N.
Washington
Volkswagen Passat
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
Category: Service
Joanne said everything seemed to have been done well and the turnaround time was good. It was her first service visit there and it was a good first experience.
Recommended
SL
Scott L.
Washington
BMW Z3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
Category: Service
Scott said they do things professionally, quickly, and it's transparent.
Recommended
EL
EMILY L.
Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Super nice and fixes my car EVERY TIME
The guys there are super nice and very informative! I love taking my car here!!!
CW
Carol W.
Washington
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
Category: Service
Carol said she'd been looking for a location that could work on her foreign vehicles. They are very professional, the person that set up the appointment was very accommodating, they gave her good information, good quote. They got done within the time-frame they had estimated, the vehicle is running well. Jose on phone and when she was there seemed very knowledgeable and got her quotes for her other vehicles.
Recommended
CW
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CHARLES W.
Olympia, WA
BMW Z4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Outstanding!
Great local business for service of BMWs and other German cars. Excellent staff and mechanics with customer focus!
NV
NELSON V.
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Check Engine Light Diagnostic
Quick and accurate diagnostic. Thank you!
RD
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ROD D.
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
9
Easy scheduling
Quality service.
HF
HARRIET F.
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
10
My hero's
I bought a BMW 2011 X3 thinking it had been repaired correctly by the dealership where I bought it & it wasn't. Jose & his crew turned my nightmare of a situation into a beautiful thing. I couldn't of asked for better service & a friendlier group to deal with. They got my car repaired quickly & back on the road so I could enjoy it. I highly recommend this shop!
Verified Customer
BMW 330e xDrive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Great Service
This is a great place to take your car for service. We take both of our cars to German Car Service because they are trustworthy and do good work at affordable prices.
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Valued Customer
Audi Q3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Prompt service!!
Great people!!
SF
Sharleen F.
Washington
BMW 5 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Sharleen it was good and now, better.
Recommended
Service Coupons and Posts
Wow, thank you for the kind words! 🚗✨ We're thrilled to keep your trusty Mercedes running like a dream! Trust us, it’s our pleasure to care for your car. Here's to many more smooth rides ahead! #GermanCarService #MercedesMagic
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Thanks for the awesome review! We're thrilled to know you had a smooth oil change with us. No hard sells here—just pure Audi love and care! 🚗💚 Come back anytime for more top-notch service! #GermanCarService #AudiCare
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We're blushing! 😊 Thank you for trusting us with your BMW. Our team is always here to provide honest and friendly service. We're thrilled to make every visit a pleasure! 🚗💨 #GermanCarService #TrustworthyCare
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Thanks for the stellar review! 🚗✨ We're thrilled you found our service quick and professional. We aim to keep your car happy so it'll keep you happy! 😄 #GermanCarService #HappyCars
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We’re thrilled to hear that Juan’s hospitality and our service exceeded your expectations! 🚗✨ A happy vehicle means a happy owner! Thanks for trusting us, and thanks to your friend for the referral! #CustomerLove #GermanCarService
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We're thrilled to hear you had a great first experience with us! 🚗✨ Jose and the team are all about caring for your car without the sales hustle—just good vibes and quality service. Can't wait to see you again! #CustomerSatisfaction #GermanCarService
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We're revved up to hear you think our customer service is excellent! ?? We strive to keep our service as smooth as a well-tuned engine. Thanks for choosing us! #CustomerSatisfaction #GermanCarService
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Thanks for the kind words! We’re revved up to hear you loved our work! ?? Your car is our canvas, and we love making it a masterpiece. See you on your next pit stop! #GermanCarService #AutoMagic
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Thank you for the awesome review! ? We're thrilled to keep your Mercedes running like a dream! ?? Jose is always ready to help, ensuring you get the best service. Your confidence in us means everything! #GermanCarService #MercedesMagic
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We're thrilled to hear you had a stellar experience! ?✨ Big shoutout to our Service Manager, Jose’—our automotive superhero! ?‍♂️ Your trust means the world to us. Thanks for making us your go-to for all things German! #GermanCarService #CarCareExperts
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We're thrilled you had such a great experience! ?✨ Our team loves keeping things on track, and we're glad Jose and the techs hit the nail on the head for your car. Here's to smooth rides ahead! Cheers to great service! ?️ #GermanCarService #CustomerCare
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? Thank you for the glowing review! We're thrilled to be your trusted choice for keeping your Mercedes in tip-top shape. Your kind words make our day! ?✨ #CustomerSatisfaction #GermanCarService
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Thanks for the 5-star review, Fernando! ? We're thrilled to hear that your Z4 is running smoothly. Our team is always here to provide top-notch service and helpful advice. Keep cruising with confidence! #GermanCarService #CustomerAppreciation
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?? Thanks for the 5-star review! We're thrilled to hear that your car is zooming along smoothly. Our team is glad to have you back on the road. #GermanCarService #HappyCustomers
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We're over the moon to hear your experience was stellar. Our team takes pride in providing honest and attentive service. Keeping you on the road is our top priority! ? #CustomerAppreciation #GermanCarService
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? Thanks for the stellar review! ? We take pride in providing excellent customer service and maintaining a spotless environment. Your support means the ? to us! #CustomerSatisfaction #GermanCarService
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? Thank you for the stellar review! ? We're thrilled to hear that you had an exceptional experience with us. Your kind words are the fuel that drives us! ?? #GermanCarService #CustomerAppreciation
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? Thank you for the excellent review! We're thrilled to hear you had a great experience with us. ?? #CustomerAppreciation #GermanCarService #Lacey
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Thank you Randy! ? We're thrilled to hear that you had a great experience with us. #GermanCarService #Lacey
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Thanks for the great review, Paul! ? We're so glad you felt comfortable bringing your BMW to us. We'll always keep you informed and provide the best service possible. #Lacey #GermanCarService #OilChange #BMW ?
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???? #Lacey #ServiceDoneRight ?
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Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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