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Genesis Of Stevens Creek

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(26 Reviews)
21
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
8
Total ReScores
5.0
ReScore Average
21
Net Promoter Score ®

Business Details

Contact
(408) 249-1200
No Business Hours Provided

Business Hours

* No Time Zone Provided
4425 Stevens Creek Boulevard Santa Clara, CA 95051
Sales Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(26 Reviews)

YC
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yoon C.
Cupertino, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/31/2024
0
Category: Sales
AFTER PURCHASE SERVICES
Poor Service Quality: When I brought my car in for service due to shaking and an illuminated engine light (despite having serviced it two months prior), I was told I would have to wait another 2-3 months for an appointment. Given that the car felt like it might stop at any moment, this was extremely concerning. Although I was able to secure an earlier appointment by sheer luck, the service team’s initial response was unacceptable, especially since I rely on my vehicle to transport my children to their activities.
Lack of Rental Vehicles: When I dropped off my car, I requested a rental vehicle as I was informed that diagnostics would take a few days not before, but when I dropped off my car, my advisor informed that it will take a couple of days. I was shocked to learn that no rental cars were available, leaving me without a means of transportation. The service representative could not provide any information on the timeline for the diagnostics or repairs, and I received no updates despite reaching out. This level of service is far below what I have experienced with other car brands.
Confusing Warranty Information: There seems to be a significant lack of communication and training regarding warranty information. One representative told me my warranty had expired, while another confirmed that it was still valid. This inconsistency is frustrating and undermines my trust in the service department.
Inadequate Waiting Area: The dealership/service department lacks a proper waiting area for customers. This is highly inconvenient and not reflective of the standard of service I expect from a premium brand.
Due to these issues, I am strongly advising my neighbors and friends against purchasing vehicles from Hyundai. If this is indeed Hyundai's policy, I sincerely hope the company reconsiders and makes significant improvements to its service. To be acknowledged in the global market, it's essential not only to sell cars and increase sales numbers but also to provide exceptional service quality. The poor communication, lack of proper training, and subpar after-sales service are unacceptable. Additionally, the lack of a waiting area for customers further detracts from the overall experience.

YC
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yoon C.
Cupertino, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/31/2024
0
Category: Sales
AFTER PURCHASE SERVICES
My previous cars have been from brands such as Mercedes-Benz, Toyota, and Volkswagen, and I had high hopes for this new purchase. Unfortunately, my experience with Genesis California Stevens Creek has been far from satisfactory. Here are the main issues I have encountered:

Poor Service Quality: When I brought my car in for service due to shaking and an illuminated engine light (despite having serviced it two months prior), I was told I would have to wait another 2-3 months for an appointment. Given that the car felt like it might stop at any moment, this was extremely concerning. Although I was able to secure an earlier appointment by sheer luck, the service team’s initial response was unacceptable, especially since I rely on my vehicle to transport my children to their activities.
Lack of Rental Vehicles: When I dropped off my car, I requested a rental vehicle as I was informed that diagnostics would take a few days, not before, but when I dropped off my car, my advisor informed me that it would take a couple of days. I was shocked to learn that no rental cars were available, leaving me without a means of transportation. The service representative could not provide any information on the timeline for the diagnostics or repairs, and I received no updates despite reaching out. This level of service is far below what I have experienced with other car brands.
Confusing Warranty Information: There seems to be a significant lack of communication and training regarding warranty information. One representative told me my warranty had expired, while another confirmed that it was still valid. This inconsistency is frustrating and undermines my trust in the service department.
Inadequate Waiting Area: The dealership/service department lacks a proper waiting area for customers. This is highly inconvenient and not reflective of the standard of service I expect from a premium brand.
If this is indeed Hyundai's policy, I sincerely hope the company reconsiders and makes significant improvements to its service. To be acknowledged in the global market, it's essential not only to sell cars and increase sales numbers but also to provide exceptional service quality. The poor communication, lack of proper training, and subpar after-sales service are unacceptable. Additionally, the lack of a waiting area for customers further detracts from the overall experience.

BO
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BMW o.
San Jose, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/07/2022
0
Category: Sales
Shady
incompetent, sketchy stealership. stay away

SS
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Shashank S.
Milpitas, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/07/2022
0
Category: Sales
Avoid
Incompetent dealerships like Steven's Creek Genesis where staff has the mindset and ability to sell used cars are unfortunately tasked to sell a self proclaimed luxury brand.
Worked with a sales rep to select the vehicle I liked at a price that worked for both of us. While signing the papers the out of door price went up just like it does in shady places like these. For no good reason, Dave was brought in to intervene who literally said things like 'I am doing you a favor by selling you the car' and 'I am losing so much money talking to you right now'.

Rofl!

Wasn't surprised because had overheard him shout the same things to a number of customers that day.

Walked out the next minute.

In retrospect, I am glad this transpired. While I had somehow convinced myself to shell out over 50 grand for a fancy hyundai, learnt quickly that cheap under fancy badge is still cheap. The way this place looks and treats new customers is enough to tell how it'd treat the ones coming for service. Before you salivate on 5Y/60K warranty remember that -

(i) There arent very many service centers around, likely on purpose. You are out of options right off the bat.
(ii) Service is at the mercy of arrogant people like this place employs. You might be asked to change the oil on your own in their shop :)

This is exactly why you don't see any Genesis on the road. There is no brand prestige and there is no customer service. Others may not be perfect but this place is as low as it gets.

Don't take the bait. Steer clear.

DG
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Delo G.
Carmel Valley, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2022
verified customerVerified Customer
1
Category: Sales
DISAPPOINTING AND DISSATISFIED
Genesis makes great car. I am satisfied with the car but until they provide excellent customer service for the PRICE customers pay for their vehicle on top of the EXTRA HIDDEN COSTS! They are in NEED of absolute reinvention of their customer service and experience. An awful Chinese restaurant provides better service than this dealership to be honest. Sadly, on top of getting ripped off from the god AWFUL dealer and experience, contacting the dealer is way worse than getting a hold of the government and I say that with full confidence. I have called the dealer several times to get some answers for my concerns and no call was returned. Kristina did provide some assistance to certain extent and stopped. I do not recommend this dealer at all.

GV
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Gopalarathnam V.
Redwood City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customerVerified Customer
10
Category: Sales
Smooth, easy process and helpful staff
Everyone at the showroom was friendly, and they definitely know their cars. Kristina and Andy really helped through financing the car and worked out the best deal.
JOSEPH M. from Genesis Of Stevens Creek responded on 12/27/2021 10:04 AM

Thank you so much for your time and honest feed back. It was a true pleasure and we look forward to seeing you soon. Appreciate your business as always...


AD
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Aaron D.
Cupertino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customerVerified Customer
10
Category: Sales
Knowledgeable
They knew everything about the car. Any question I had got answered right away and with accuracy.
JOSEPH M. from Genesis Of Stevens Creek responded on 08/31/2021 12:08 PM

Thank you so much for your time and honest feed back. It was a true pleasure and we look forward to seeing you soon. Appreciate your business as always...


SS
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Steven S.
Foster City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customerVerified Customer
Category: Sales
Quality SUV, reasonable pricing, excellent service
Most importantly, GV-80 offers exceptional quality and performance at reasonable pricing. Competitive high-end luxury vehicles offer similar quality, but at much higher pricing.
Love the standard features, smooth ride, high performance, touch-screen automated controls. Plenty of space for 3 sets of golf clubs, plus 5 person seating. All the features anyone could ask for in a top-of-the-line vehicle. Compared to their competition, customers really get more for less.
Recommended
JOSEPH M. from Genesis Of Stevens Creek responded on 08/09/2021 11:27 AM

Thank you so much for your time and honest feed back. It was a true pleasure and we look forward to seeing you soon. Appreciate your business as always...


DS
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David S.
Saratoga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2021
verified customerVerified Customer
Category: Sales
New GV-70
Overall process was acceptable. Much too long for the paperwork. Building needs a significant upgrade to the air conditioning
Recommended
JOSEPH M. from Genesis Of Stevens Creek responded on 07/03/2021 03:51 PM

Thank you so much for your time and honest feed back. It was a true pleasure and we look forward to seeing you soon. Appreciate your business as always...


NA
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Norman A.
Gilroy, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customerVerified Customer
Category: Sales
The friendliness of the people
In my original review, I mentioned that the manual was poorly written. I still stand by that. I gave a 2 star review because a fellow named Bilial (spelling) tried to work me through the features but didn't have knowledge of all the features. What little I worked with Chris Nuygen was very positive.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/22/2021
Category: Sales
The dealership is poor and is lucky the veicle is very good
Genesis lucky the G80 is a very fine car, assuming I can learn all it's feature.
With all that mentioned above, it's imperative that the manual be completely rewritten to include an index
Re question below, I would recommend the vehicle but not certain about the dealership because it's the only game in town
Norm Alexander
408-218-6580
na4869@gmail.com
Not Recommended
JOSEPH M. from Genesis Of Stevens Creek responded on 06/22/2021 07:23 PM

Thank you so much for your time and honest feed back. It was a true pleasure and we look forward to seeing you soon. Appreciate your business as always...


MP
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Michael P.
Morgan Hill, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customerVerified Customer
Category: Sales
Great place to buy a car
Great sales experience with Dave Gil.
Recommended
JOSEPH M. from Genesis Of Stevens Creek responded on 06/16/2021 03:42 PM

Thank you so much for your time and honest feed back. It was a true pleasure and we look forward to seeing you soon. Appreciate your business as always...


SK
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Steve K.
San Jose, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
verified customerVerified Customer
Category: Sales
Great Purchase Experience
Dave Gil made the purchase experience very positive for us. Friendly, no pressure, straightforward, and knows his products well.
Recommended
JOSEPH M. from Genesis Of Stevens Creek responded on 06/11/2021 11:24 AM

Thank you so much for your time and honest feed back. It was a true pleasure and we look forward to seeing you soon. Appreciate your business as always...


WB
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William B.
Fremont, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
verified customerVerified Customer
Category: Sales
Concern of Sales rep Dave of after purchase experience, , this is unusual in todays market place.
Dave has taken the time to assure us the concern of your Genesis dealership in after sales concerns. He also sent us a nice key chain for the GV80
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2021
Category: Sales
Friendly staff, Dave's assistant, was great and concerned about our after delivery appointment and made sure everything was done
Dave Gil tried to satisfy our requests , there was a mixup in communication over detailing and a instruction for the tech controls, but it was resolved, My previous purchase was at a Lexus dealership, the Genesis experience was not as satisfying.
Recommended
JOSEPH M. from Genesis Of Stevens Creek responded on 06/01/2021 09:34 AM

Thank you so much for your time and honest feed back, we look forward to seeing you soon and appreciate your business as always...we also will be reaching out to see how we can improve your experience...


JO
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John O.
Palo Alto, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/25/2021
verified customerVerified Customer
Category: Sales
Old and Tired
Mediocre!
Not Recommended
JOSEPH M. from Genesis Of Stevens Creek responded on 05/25/2021 06:03 PM

Thank you so much for your time and honest feed back, we look forward to seeing you soon and appreciate your business as always...we also will be reaching out to see how we can improve your experience...


KR
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Kirk R.
Palo Alto, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Category: Sales
Great people
Great experience
Recommended
JOSEPH M. from Genesis Of Stevens Creek responded on 04/18/2021 12:28 PM

Thank you so much for your time and honest feed back. It was a true pleasure and we look forward to seeing you soon. Appreciate your business as always...


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