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SureCritic / Genesis Of Northampton
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Genesis Of Northampton

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(12 Reviews)
44
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Score Details

5 stars
58%
4 stars
24%
3 stars
3%
2 stars
5%
1 star
7%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
2
Total ReScores™
5.0
ReScore™ Average
44
Net Promoter Score ®

Business Details

Categories
Contact
(413) 774-3122
No Business Hours Provided

Business Hours

* No Time Zone Provided
347 King Street Northampton, MA 01060
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Service Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(12 Reviews)
Write a Review
Recent Reviews
RM
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Roland M.
Agawam, MA
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
9
Category: Service
First routine service appointment.
Valet service and loner access limits service availability dates, but not having to bring car to dealership and availability of loner mitigates this issue. RJM
JASMINE I C. from Genesis Of Northampton responded on 03/14/2022 09:07 AM

Thank you so much for the feedback and five star rating. We hope to see you back again. 

FO
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Francisco O.
Springfield, MA
2022 Genesis Gv70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2022
verified customerVerified Customer
2
Category: Service
Not happy with the service
Professionalism was lacking and further information was needed
MM
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Marcia M.
Deerfield, MA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
verified customerVerified Customer
10
Category: Service
Efficient oil change
I arrived on schedule for my oil change. I was shown to the guest area and in less than one hour later I was on my way home.
JASMINE I C. from Genesis Of Northampton responded on 10/11/2021 07:31 AM

Thank you for the feedback, Marcia we are happy to hear that you had a great interaction with our service department we hope to welcome you back on any future appointments. Have a wonderful day 

Kind Regards, 

Jasmine Carmenatty
Customer Service 
413-341-1931
jcarmenatty@countryhyundai.com

SB
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Susan B.
Ludlow, MA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
10
Category: Service
Courteous and respectful
Service department was exceptional from start to finish.
JASMINE I C. from Genesis Of Northampton responded on 09/16/2021 07:16 AM

Thank you so much for your feedback Susan Congratualtions on your New Genesis!


JM
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Jonathan M.
Bloomfield, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2021
Terrible Customer Service
Sold my car on Thursday the 22nd and is now the 1st and still have not gotten my money. I'm also without a car until they give me my money. Funny how responsive they are when buying from them, but once they have your car it's next to impossible to talk to anyone there. Very dissatisfied as I needed a car by Friday the 31st to get the car I wanted and now that can't happen because they won't give me the money that's owed. Unreal since they have the signed transfer of title and the car. Key take aways: Great car and price, but responsiveness doesn’t make it worth it. Takes forever to get any paper work done like previous reviews stated.
Not Recommended
PM
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Peter M.
Marlboro, VT
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Service
Very professional and efficient
Punctual, professional and took the time to explain everything they did.
Recommended
SM
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Steven M.
Wilbraham, MA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020
verified customerVerified Customer
Category: Service
dealership thumbs up
Excellent dealership service.
Recommended
JR
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James R.
East Longmeadow, MA
2019 Genesis G70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Category: Service
courteous and prompt service.
All the employees of Genesis of Northampton I have meet, or spoken to on the phone have been friendly, professional, and accommodating.
Any problems or concerns I had were addressed in a timely manner.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/12/2020
Category: Service
courteous and prompt service.
Vehicle was not cleaned.
Everything else was great.
Recommended
Amber B., Customer Service Representative from Genesis Of Northampton responded on 04/13/2020 11:42 AM

Good afternoon James, 

Thank you for taking a moment to speak with me this afternoon. Please allow this response/email to serve as a coupon for a complimentary interior detail during your next service visit. Please let myself or another dealership representative know when booking this service so that we can ensure you are properly taken care of. To reflect our efforts of resolving this, we will be sending you a re-score request. Please don't hesitate to contact us with any further questions or concerns at any time. Thanks so much! 

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

RC
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Ronald C.
Hampden, MA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
verified customerVerified Customer
Category: Service
people
SERVICE TECHS
Recommended
Amber B., Customer Service Representative from Genesis Of Northampton responded on 02/21/2020 01:45 PM

Good afternoon Ron, 


We greatly appreciate you taking a moment to provide this five-star feedback! Customer satisfaction and safety in your vehicle is is our greatest priority, and we're pleased to know that we provided you with nothing less during your recent service. Thank you for choosing Genesis of Northampton for all of your service needs! 

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

TH
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The H.
Sheffield, MA
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2020
verified customerVerified Customer
Category: Service
OWNER
HELPFUL PEOPLE AT THE DEALERSHIP
Recommended
Amber B., Customer Service Representative from Genesis Of Northampton responded on 01/11/2020 07:49 AM

Good morning, 

Thank you for taking a moment to provide this valuale feedback. Feedback of any sort is how we better our dealerships operations as a whole. While we are glad to hear that the service personnel were helpful and accommodating, we apologize to hear that there are specific components about the vehicle itself that are frustrating. While we acknowledge this and will pass it along to the higher-ups in Genesis, this survey is simply meant to reflect the service provided by our team. It seems as if you were satisfied with that aspect based on the title of the review, so we are going to send you a re-score survey to reflect the efforts of our service team during your recent visit. If you have any further questions or concerns, please feel free to reach out to me. 

Kind regards, 

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

H
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H.
Chicopee, MA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2019
verified customerVerified Customer
Category: Service
Friendly staff
They knew I was coming and had everything ready to service my car. It was painless and comfortable environment while I was waiting on my car.
Recommended
Amber B., Customer Service Representative from Genesis Of Northampton responded on 12/26/2019 07:04 AM

Good morning, 

Thank you very much for taking a moment to share this feedback. Feedback of any sort is how we better our operations as a whole. We're pleased to hear that your most recent service met your expectations, and we'll use your comments to ensure a truly exceptional experience with future visits. Thank you for choosing Genesis of Northampton!

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

RC
gravatar
Ronald C.
Hampden, MA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
verified customerVerified Customer
Category: Service
people
work done
Recommended
Amber B., Customer Service Representative from Genesis Of Northampton responded on 11/19/2019 12:52 PM

Good afternoon Ron, 

Thank you very much for taking a moment to share this valuable, fantastic feedback! We're pleased to know that the recent service on your Genesis met your expectations. Thank you for choosing Genesis of Northampton, and we look forward to assisting you with future service needs!

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

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