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Genesis Of North East Jacksonville

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(23 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores
5.0
ReScore Average
86
Net Promoter Score ®

Business Details

Contact
(904) 420-3100
No Business Hours Provided

Business Hours

* No Time Zone Provided
11107 Atlantic Boulevard Jacksonville, FL 32225
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(23 Reviews)

GH
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Graham H.
Saint Simons Island, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2024
0
Category: Sales
Absolutely ZERO service
Bought a car in August - Car itself is good BUT cannot drive it because no tag - sales team completely screwed up process then failed to correct it. Several times messages left = no reply = cannot recommend therefore this as consumer friendly experience = after now close to 4 months still not resolved.

DP
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Daniel P.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Sales
Fantastic
This is the way a car buying experience should be like. Fast and easy
PHILLIP W B. from Genesis Of North East Jacksonville responded on 12/26/2021 05:23 AM

Thank you for the great review!


CT
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Constance T.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
verified customerVerified Customer
10
Category: Sales
Bought my first Genesis
Best buying experience I have ever had!
PHILLIP W B. from Genesis Of North East Jacksonville responded on 10/28/2021 07:36 AM

Thank you for the great review!


MA
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Mertice A.
Woodbine, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customerVerified Customer
10
Category: Sales
My GV70
Genesis of Jacksonville is an awesome place to purchase a vehicle. They treated us with respect, and waited for me to decide which vehicle I want. No rushing at all. I loved the build set up, it was clean and the have snack for the customers as you waited. We purchased a GV70 and I love my vehicle. Lots of features and a nice ride.
PHILLIP W B. from Genesis Of North East Jacksonville responded on 10/07/2021 06:24 AM

Thank you for the great review!


LT
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Lisa T.
Lawtey, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Category: Sales
Salesman
The salesman was so patient with me and I am hard to deal with. He was so professional. Knowledge about the vehicle and helped me get the car of my dreams. From the salesman to the managers and even the person that helped with my paperwork were great. I will definitely be back to this dealership I live closer to three other Genesis dealership but this dealership got the sale and and I will be back. I am hoping that the service department is just as great. Thank you so much
PHILLIP W B. from Genesis Of North East Jacksonville responded on 10/07/2021 06:24 AM

Thank you for the great review!


AD
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Alicia D.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customerVerified Customer
Category: Sales
My new GV70
Greg my sales representative was exceptional when it came to having all documents ready and the vehicle being staged for me when I arrived. He handled everything upon my arrival due to me coming from out of town to take possession of the vehicle. Greg was very prompt and professional! I also would like to acknowledge Richard the finance manager he made this transaction simple and fast, both were very accommodating!
Recommended
Gabby N. from Genesis Of North East Jacksonville responded on 08/09/2021 06:07 AM

We appreciate the acknowledgment of a job well done by our team. Thank you for taking the time to complete the survey and rate us five stars. We truly value your business!


RP
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Roger P.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2021
verified customerVerified Customer
Category: Sales
Awesome Experience
When we started out our journey looking for a new car, we decided to compare offers and current deals on the car that we wanted. Jenkins wasn’t our first choice being it was further from our home. But after we visited a couple of dealers, we decided to take a look at what Jenkins had to offer.
We found them to be extremely laid-back with no pressuring to buy a car. Without trying to write a book here, I highly recommend them to anyone looking to buy a Genesis or a Hyundai.
Recommended
PHILLIP W B. from Genesis Of North East Jacksonville responded on 06/16/2021 06:46 AM

Thank you for the great review!


DM
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Donald M.
Fernandina Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Good customer service
Excellent 5 stars
Recommended
PHILLIP W B. from Genesis Of North East Jacksonville responded on 04/01/2021 12:08 PM

thank you for your feedback and 5 star


DM
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Donald M.
Fernandina Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customerVerified Customer
Category: Sales
Raymond Morales took care of my issues.
Raymond was excellent in resolving any issue that I had. I love the car.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2021
Category: Sales
Management lives a lot to be desired.
Final selling price not fully explained and misleading.
Not Recommended
PHILLIP W B. from Genesis Of North East Jacksonville responded on 03/16/2021 06:02 AM

Sorry to hear about your experience.

PHILLIP W B. from Genesis Of North East Jacksonville responded on 03/27/2021 09:31 AM

Thank you for your feedback


PK
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Peter K.
Saint Simons Island, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
verified customerVerified Customer
Category: Sales
New modern facility with a good selection of vehicles.
A good choice of vehicles. Friendly staff.
Recommended
PHILLIP W B. from Genesis Of North East Jacksonville responded on 03/20/2021 08:51 AM

We are delighted to know our team provided you with a 5-star experience! Thank you for your business and the positive review!


RC
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Ronald C.
Livingston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customerVerified Customer
Category: Sales
Sales Force
Brett Kanuckel was an outstanding salesperson.
Recommended
PHILLIP W B. from Genesis Of North East Jacksonville responded on 03/20/2021 08:52 AM

We are delighted to know our team provided you with a 5-star experience! Thank you for your business and the positive review!


EH
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Ericka H.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customerVerified Customer
Category: Sales
The team was professional, caring and wanted to their customers happy
We were in the market for a new car and my wife was not sure what she wanted but we knew we did not want the 2016 Cadillac CT6 that we were driving. We stop in at Jenkins to look at the Genesis G80 and were impressed with the car and the quality. Our salesman Steadman was very knowledgeable about the car and we did a test drive. Once my wife decided that she wanted the G80 their sales manager Victor Das came in to see us. This team worked very hard to earn our business. We were able to agree on a deal and I would really like to thank Steadman, Victor and Rob Cook for their professionalism an hospitality. Not only were they able to work our deal but they were also able to get my Son and Daughter in Law a GREAT DEAL!!!!! on a new Palisade that they had been wanting for a long time. If you want an exceptional sales experience I would highly recommend Jenkins.
Recommended
PHILLIP W B. from Genesis Of North East Jacksonville responded on 03/20/2021 08:52 AM

We are delighted to know our team provided you with a 5-star experience! Thank you for your business and the positive review!


DM
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Dwight M.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
Category: Sales
The friendly knowledgeable atmosphere.
I wanted to mention the receptionist. Her name is ( I think) Genika Brice. I apologize if I spelled it wrong but she is so lovely and friendly. Did all the little things that makes a customer feel important.
Recommended
PHILLIP W B. from Genesis Of North East Jacksonville responded on 03/20/2021 08:52 AM

We are delighted to know our team provided you with a 5-star experience! Thank you for your business and the positive review!

PHILLIP W B. from Genesis Of North East Jacksonville responded on 03/20/2021 08:53 AM

We are delighted to know our team provided you with a 5-star experience! Thank you for your business and the positive review!


AP
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Axel P.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
verified customerVerified Customer
Category: Sales
Friendlier
They are the best
Recommended

ML
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Maikel L.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
verified customerVerified Customer
Category: Sales
It was a natural transaction
I felt that I was treated with respect and understanding, They did not force me into any uncomfortable situation and the whole transaction felt like a conversation.
Recommended

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