My sales rep never followed up to let me know the status of my loan. I could not get a call back or reach anyone for 3 days.
DB
Denise B.
Bullhead City, AZ
05/28/2023
10
Category: Sales
My first Genesis
I had a great buying experience at this dealer. I came prepared with the deal I wanted and within 1 hour I had made the deal and signed the paperwork for my brand new G70 3.3TT Prestige edition. I was treated professionally and have had numerous emails from the dealer and corporate Genesis in the week following. The financing dept was fast and helpful. I traded in a BMW M850i, so I am used to having a great car with good service.
PH
Paul H.
Louisville, CO
04/20/2023
0
Category: Sales
Ripped off
Absolutely the worse decision of my life to purchase this used GV70 that has turned out to be a nightmare. I was completely ripped off. 15 days after purchase and driving my GV70 the car broke down with with a completely failed transfer case. I had to call Genesis Roadside assistance that had a tow truck take the car to the dealer that was 40 miles away. The transfer case had to be completely replaced and I was notified the car was ready and the dealer would not be returning the car to me via a towing service since I was not entitled to that and I had to find my own transportation to the dealer to pick up my vehicle. I called Genesis corporate America(844-340-9741), and everyone I talked to there and listen to my story told me it was my problem and they would not help me under any condition. At the start of my journey, I flew out to Las Vegas to purchase this vehicle, and then drove the car 800 miles to Denver and wondering what the sound was I was hearing and now realized the horror that I could have broken down at any point along the way, and the car would have been taken to a dealer, but I would have been stranded paying my own transportation and lodging. I paid $1500 for "reconditioning" for total mechanical inspection of the car which should have detected the failing transfer case because it was whining as I was driving it from the dealer. I had no idea that was an issue and expected that was the normal sound of the car. Only when the noise started getting much louder and grinding, then the car broke down stranding me. Sad to say I saved my money for so long to purchase this vehicle, and now I have a "Lemon" since I have purchased "as is", and expect the dealer knew this vehicle was damaged, and wanted to sell it asap. I am now just waiting for something else unexpected to break. All I can do now is sell it to someone else that will find out it's a lemon since this repair will show on the carfax. Thanks alot Genesis of Las Vegas....
My wife came home and told me she saw this SUV and it reminded her of the Bentley SUV and I just had to see it. I said we have this 2019 Porsche Cayenne and we just turned in our Porsche Panamera which were both great cars and we just went to see the Cadillac XK5. So, we went to see the new Genesis GV80. I was prepared to do a side by side, by side comparison of the Porsche, Cadillac and Genesis. After driving the Genesis, considering the pricing, amenities, the styling of each, the warranty and maintenance packages, the decision was an easy one. I traded in my Porsche Cayenne in and leased 2 Genesis AWD SUV's, one in White and the other in a Silver for a little more than my current Cayenne lease. I never even considered going back to the Cadillac. We have our Genesis SUV's for a couple of weeks now and love them. The folk who worked with us Brian, Beto, Tony, Ernie and Daryll at Genesis were excellent and made it a great buying experience.
Very pleasant low pressure, helpful dealership that was there for me in every aspect. Best experience I had had in my 50+ years of auto buying. This is the furthest away of the 3 dealerships but very worth the drive. The sale person David was superb.
Wow! What a car! The salesman and dealership made it a fast smooth experience.
This is my 2nd G90 and I am very impressed with the automaker and dealership.
Our salesperson Ody Youkhana was very knowledgeable re: operating all of the features that the G80 has. I call the G80 a computer that you drive. It's an amazing vehicle....we love it. Ody knew every button and dial on the car and even showed me how to use Apple Music....! Bob also was very helpful at explaining the workings of the car to us. We enjoyed our time at the dealership the day we purchased, it was a good experience all around.
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