Anne,
We apologize you didn't have a completely satisfying 5-star experience that you deserve. We do our best to ensure the highest quality customer service and have forwarded this situation to the GM so this does not happen again. We hope that you give us another opportunity to give you the quality service you deserve, and have your vehicle serviced with our service department. We know our advisors will be able to turn your experience into a positive one, and we hope to see you again. Have a wonderful rest of your week!
Bobby H.Patricia, thank you for sharing your wonderful feedback and for allowing us to earn your busines. We truly appreciate your time and hope you are enjoying your beautiful, new Genesis G90. Take care and know that we are here to assist you with all of your future automotive needs.
Ousik, thank you for taking the time to share your feedback with us. We have reviewed your survey responses and will utilize your feedback to better our dealership. We appreciate your business and hope you are enjoying your beautiful, new Genesis G80!
Norman, thank you so much for taking the time to provide your feedback. We are thrilled to hear about your five star experience and look forward to assisting you with all of your future automotive needs. Enjoy your beautiful new Genesis G70 and drive safely!
Richard, thank you for taking the time to share your feedback. We are happy to hear you enjoyed a five star car buying experience here with Keyvan. In regards to your feedback about our facility, we hope in the near future to have a stand alone Genesis facility to better meet the needs of our Genesis customers. Thank you very much for your business and we look forward to assisting you with your future automotive needs.
Thank you Jessica for taking the time to share your recent experience with us! We hope you are enjoying your beautiful new Genesis G70. We appreciate your business and will be here to assist you with all of your future automotive needs.Take care and have a great weekend!
We appreciate you taking the time to write about your experience with us Larry. Thank you for your business and we hope you are enjoying your beautiful new Genesis G90! We are here to assist you with your automotive needs in the future. Take care and have a great weekend!
Good morning Michael,
We apologize that we were not able to deliver that 5-star Sales experience, that we are known for. I have been in contact with our Service team, and we were able to arrange a concierge appointment this past Monday to take care of that 2nd key for you. We sincerely value your business and look forward to helping you again in the future!