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Genesis Of Columbia

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(18 Reviews)
94
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(443) 367-4100
No Business Hours Provided

Business Hours

* No Time Zone Provided
12440 Auto Drive Clarksville, MD 21029
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(18 Reviews)

MK
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Michael K.
Ellicott City, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
verified customerVerified Customer
10
Category: Sales
Antwerpen is amazing
Incredible staff and leadership at Genesis of Columbia. Knowledgeable staff and very easy to work with.....very fair and reasonable. Treated me like family......I even met Jack!

TA
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Tawanda A.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
verified customerVerified Customer
10
Category: Sales
Genesis dealership in Columbia MD
Genesis of Columbia is outstanding! Mr. CJ Tiamfook there is the best. He made me eager to come to that location because of his knowledge of the car, his courtesy, and his patience and professionalism. Even when I was most frustrated with waiting on the GV70 2.5TAWD he maintained a smile and spoke patiently. CJ was very thorough and transparent about what was going on with the delay unlike other dealerships which tried to get me to provide a down payment to ensure I would get the next available car, not the car I wanted but next available!?. But CJ noted my specifics and refused to take a down pay even when I offered and informed me that a shipment was due which had my specifics, not necessarily the interior color I wanted, and he would contact me and as noted four months later he contacted me and I came out to see the car and it was well worth the wait!!! Genesis standard saftey features can not be found in most other luxury vehicles (I.e, Mercedes, Audi, BMW) and I shop around for over a year after seeing the GV80 in 2020! This is a remarkable car!

SG
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Sylvia G.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Sales
Excellent Experience
Nathan, our sales advisor, along with the rest of the staff was absolutely GREAT from day one. It took us two months before we finally made our decision to purchase. Nathan was never pushy and was there every time we had a question about the car. I told him what I wanted and both him and Ryan delivered the exact car I asked for. Nathan's professionalism will definitely make us send friends and family who are looking to purchase a car his way. Great experience from start to finish. Nathan showed up on his day off just to show us the car and took about 2 hours showing me everything about the GV70.

CB
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Carlos B.
Montgomery Village, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
10
Category: Sales
Amazing purchase ever
Best customer service and professional staff

FB
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Franciany B.
Gaithersburg, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
10
Category: Sales
Best purchase ever
Amazing customer service and professional staff

AA
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Akpabio A.
Elkridge, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
verified customerVerified Customer
Category: Sales
They make it happen
Jus a nice an easy process. Made me feel from the beginning that anything is possible.
Recommended

JW
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Jada W.
Ellicott City, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
verified customerVerified Customer
Category: Sales
Great Car Purchase Experience
I worked with Trevin and he was great to work with. I was able to purchase my new Genesis in a couple hours vs the all day experience I've had before. I would highly recommend using Genesis of Columbia and Trevin to all of my friends!
Recommended

LJ
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Laurel J.
Montgomery Village, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
verified customerVerified Customer
Category: Sales
They Had What I Wanted
Though it's 2020, I wanted a new 2019 Genesis. This was my birthday gift to med. I wanted the G-70 AWD, and found what I wanted at Antwerpin. The salesman was great and the process was not as painful as I've experienced elsewhere.
Recommended

JB
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James B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
verified customerVerified Customer
Category: Sales
Great buy
Beautiful car
Recommended

LL
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Lawrence L.
Columbia, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2020
verified customerVerified Customer
Category: Sales
Exceptional Experience on all counts.
Friendly yet no-nonsense approach to my Genesis purchase. The dealership is new and spacious and everyone involved with the same was friendly and help. The sales representative had the unique ability to place himself in the customer's moccasins. Great experience overall.
Recommended

RB
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Richard B.
Ellicott City, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
verified customerVerified Customer
Category: Sales
Friendly and professional
Great
Recommended

BB
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Bill B.
Arlington, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2020
verified customerVerified Customer
Category: Sales
I bought the car that was not available.
I wanted to get a silver G90 and was told that one was not available.

I then went on-line and found one at the Genesis dealer in Cherry Hill, New Jersey.

I then advised the Columbia dealer that I found the car.

They then called me back and said that it had been sold.

I then called the dealer in New Jersey and confirmed that it had not been sold and that they would sell it to me directly if the Columbia dealer did not wish to arrange a swap.

I then provided the Columbia dealer with the contact information for the dealer in New Jersey.

They contacted the New Jersey dealer, arranged a swap, and I got the car that I wanted.

It should not be so hard to buy an excellent car.

P.S. I had earlier gone to the Genesis Dealer in Alexandria, VA. They indicated that they did not have the model I wanted, no one else in the USA had one, and that one could not be ordered from the factory. They promised to get back to me when one came available . . . I am still waiting.
Not Recommended

KM
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Keith M.
Woodstock, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
verified customerVerified Customer
Category: Sales
Jack said Yes!!
I saw my Brand New 2019 Genesis G80 on ANTWERPEN’s Website. Filled in my personal information and received an additional $500 Coupon that was honored when I purchased the vehicle. I also received an email message the same day to confirm my appointment to see and test drive my vehicle. The Sales Manager was able to make me an even better deal via text message before seeing vehicle. I asked to have the vehicle cleaned up and when I arrived it was sitting right in front of the door. I knew right away that it was the vehicle for me. They were able to make me a great deal. Jack said Yes!!
Recommended

TR
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Tevin R.
Baltimore, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
verified customerVerified Customer
Category: Sales
Happy Customer
Meghan knows how to make her customers happy and cares about the customer experience. Thank you Meghan
Recommended

SS
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Scott S.
Columbia, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
verified customerVerified Customer
Category: Sales
Taking Care of Everything
The team there has been amazing and super helpful
Recommended

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