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Genesis Of Bedford

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(26 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
73
Net Promoter Score ®

Business Details

Categories
Genesis Dealer
Contact
(440) 439-0700
No Business Hours Provided

Business Hours

* No Time Zone Provided
18300 Rockside Road Bedford, OH 44146
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(26 Reviews)

HS
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Howard S.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Sales
Excellent Experience Throughout!
From ordering the vehicle to delivery, the entire experience was exceptional. The Management (GM), Finance Manager and Delivery Specialist made for a wonderful experience!
HANNAH M H. from Genesis Of Bedford responded on 02/09/2022 02:40 PM

Hi Howard! 

Thank you for your feedback! Welcome to the family! We appreciate your business and look forward to working with you in the future! 
Thank you,
GOB

 


AC
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Alan C.
Moreland Hills, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
10
Category: Sales
Alan
Great design and exceptional professionalism at Bedford Genesis.
HANNAH M H. from Genesis Of Bedford responded on 01/13/2022 06:46 AM

Hi Alan! 
Thank you for your feedback! Welcome to the family! We appreciate your business and look forward to working with you in the future!
Thank you,
GOB

 


WP
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Willie P.
North Ridgeville, OH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/27/2021
verified customerVerified Customer
2
Category: Sales
Poor
Horrible
HANNAH M H. from Genesis Of Bedford responded on 12/31/2021 06:35 AM

Hi Willie, 
Thank you for your feedback. 
Thanks, 
GOB


HR
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Heidi R.
Hudson, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
10
Category: Sales
Wonderful car buy experience!
Repeat from above
HANNAH M H. from Genesis Of Bedford responded on 12/18/2021 08:46 AM

Hi Heidi, 
Thank you for your feedback! Welcome to the family! We appreciate your business and look forward to working with you in the future!
Thank you,
GOB


CT
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Claudia T.
Warrensvl Hts, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customerVerified Customer
10
Category: Sales
Claudia Thompkins’s
The new car is full of options it drives like a dream and you will buy no other car after the Genesis I am so happy with my car and the experience that I had with the sales people.
HANNAH M H. from Genesis Of Bedford responded on 11/08/2021 07:52 AM

Hi Claudia, 

Thank you for your feedback! Welcome to the family! We appreciate your business and look forward to working with you in the future!
Thank you,
GOB


AL
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Adrian L.
Cleveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2021
verified customerVerified Customer
2
Category: Sales
Concierge is a joke
I contact it, they never got me back, bought the car and still no word, is it that difficult??
HANNAH M H. from Genesis Of Bedford responded on 10/06/2021 07:08 AM

Hi Adrian, 

I'm sorry to hear that your visit was not 5 star quality for you. We are taking your concerns into concideration. Thank you for your time answering our survey. We appreciate your feedback, Lets us know what we can do to improve. 

Thank you, 
GOB


MR
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Michael R.
Canton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2021
verified customerVerified Customer
10
Category: Sales
Michael R.
Kourtney and Bob was a pleasure to work with very happy with the way me and my wife were treated top notchc
HANNAH M H. from Genesis Of Bedford responded on 09/21/2021 12:17 PM

Hi Michael, 
Thank you for your feedback! 
We appreciate your business and look forward to working with you in the future!
Thank you,
GOB


TH
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Thomas H.
Lakewood, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2021
verified customerVerified Customer
Category: Sales
Excellent inventory with all expected dealership offerings.
Excellent overall facility with friendly, helpful, knowledgeable personnel.
Recommended
ROBERT T R. from Genesis Of Bedford responded on 07/16/2021 07:00 AM

Thank you for your feedback Thomas...we will continue to work on improving our process.  Kindest regards,
Bob


JR
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Jared R.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Great Experience Overall
Kourtney was great to work with. She promised to expedite the delivery process and more than delivered; completing everything in under an hour.
Recommended

DG
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David G.
Warrensvl Hts, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
verified customerVerified Customer
Category: Sales
great sales staff
I enjoyed the whole experience
Recommended

MH
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Michael H.
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customerVerified Customer
Category: Sales
Courtney and Bob- the sales staff
Courtney and Bob, the sales team were exceptional…
Recommended

DP
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Douglas P.
Gainesville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
verified customerVerified Customer
Category: Sales
Salespersons Bob Randall and Kourtney Nannarone
Bob and Kourtney were outstanding. The best that I have encountered in the business. I called from Atlanta, GA and we handled the whole transaction over the phone. I flew into Cleveland that night, and I picked up the car the next morning when the dealership opened. Kourtney even had hot coffee waiting for me!!
Recommended

JP
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Joel P.
Parma, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customerVerified Customer
Category: Sales
great prices very up front better than ridge rd
very good people they were upfront with me im a numbers person they didnt play with the numbers very honest sales people i would go back in a minute again
Recommended

PJ
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Paul J.
Warrensvl Hts, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
verified customerVerified Customer
Category: Sales
Genesis purchase
Bob Randall and Kourtney Nannarone were wonderful, friendly, thorough, and Informational. We feel confident with our purchase of our Genesis SV80.
Recommended

DH
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Dennis H.
Akron, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
verified customerVerified Customer
Category: Sales
Supply and demand
$
Recommended

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