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Garden Grove Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,165 Reviews)
65
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
137
Total ReScores
4.5
ReScore Average
65
Net Promoter Score ®

Business Details

About

Russell Westbrook Hyundai of Garden Grove is changing the game as it relates to all your automotive needs. Stop by and see why! Russell Westbrook Hyundai of Garden Grove is changing the game as it relates to all your automotive needs. Stop by and see why!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(714) 741-3100
Opening in 21 minutes
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
9898 Trask Avenue Garden Grove, CA 92844

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(714) 741-3100
No Business Hours Provided

Business Hours

* No Time Zone Provided
9898 Trask Avenue Garden Grove, CA 92844

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
2
Total ReScores
5.0
ReScore Average
89
Net Promoter Score ®

Business Details

Categories
Contact
(714) 741-3100
No Business Hours Provided

Business Hours

* No Time Zone Provided
9898 Trask Avenue Garden Grove, CA 92844
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,165 Reviews)

TT
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TRINH T.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Category: Service
I enjoy to drive Sonata Hyundai
I have been using the Sonata Hyundai Hybrid for over a year. It is comfortable and the price is good.

RK
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RICHARD K.
Fountain Valley, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2025
verified customerVerified Customer
0
Category: Service
Price Gouging Crooks
Dealerships have some of the worst customer service and tactics I’ve ever dealt with. I tried Huntington Beach Hyundai initially they did not fix an issue the first time and charged me twice for service to correct a problem they did not properly fix. They also had me wait almost 6 weeks to have my vehicle inspected and get parts some of the slowest work I’ve ever seen.

I figured okay let’s give them one more shot but try a different location. I went to Garden Grove with knowledge ahead of time of the issue to see how they would handle it.

They were quick to work on it considering it was a holiday time. However when they initially got back to me made a bogus reason of I needed my spark plugs changed. However spark plugs are good for 100k miles and I was prepared for this as I had it already done by a trusted mechanic two weeks to a month prior just to be ahead of the dealership BS game. So informed them of this and they told me they would keep checking. They never even checked all they did was check the notes in their system rather than run a proper full check which they overcharge $275 for.

When they got back to me the second time they claimed they confused me with another customer…I doubt that. They said I need a fuel injector cleanse however u had recently ran one several months back I don’t see how running multiple is going to assist in this. I let them. Made certain to ask if they would fix the issue if it continued. They claimed yes but I just kept reading other posts of people dealing with similar issues and even watched that day as the service tech gave ridiculous advice to another customer while I waited for my shuttle home.

I decided at this point I will no longer waste my time trusting such crooks, liars, and worthless individuals. Save your money find a better mechanic not the dealership once your off your initial warranty because they will steal your soul.

DS
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DONALD S.
Los Alamitos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2024
verified customerVerified Customer
10
Category: Service
Hyundai service
efficient with good work.

HV
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HIEP V.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2024
verified customerVerified Customer
10
Category: Service
Great customer service
Hyundai Garden grove always has the best customer service!

AS
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ABDALFATAH S.
Midway City, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2024
verified customerVerified Customer
7
Category: Service
They did their job but no
The pol are so nice but i sent the car to add a alarm system, and when I get the car back I found out there is an issue in the front brake! I drove this car for 6000 miles it's perfect, but someone there do something to the brake make it make a bad noise... please fix that for me

AG
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ANDREA G.
Cypress, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Category: Service
Service
Awesome, service employees are amazing

MH
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MICHAEL H.
Newport Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2024
verified customerVerified Customer
10
Category: Service
Routine service request
Upon entering the service bay I needed to attend to some personal requirements so I informed my advisor, Basir Zahir that my keys were in the car and I would be right back. While I was gone longer than expected, I assumed that I would have to start the paperwork process to get my car serviced; but I was informed that my car was already in the process and the paperwork was completed . I was given an estimated wait time of 90 min, which was normal based on my past experience.
While in the wait lounge, I occupied myself with some personal business but seemingly not 45 min went by and my adviser appeared and informed me that my car was ready. Needless to say I was surprised and pleased.

AD
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AARON D.
Long Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
verified customerVerified Customer
10
Category: Service
Always great service
The team at service department has your back. Always a great experiance. Gratitude ?

HS
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HUSSEIN S.
Anaheim, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/25/2024
verified customerVerified Customer
3
Category: Service
Bad experience
Very bad experience, service bad take too long no one follow up with u

KT
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KEVIN T.
Anaheim, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2024
verified customerVerified Customer
8
Category: Service
Good customer service!
My EV needs a headlight's replacement and a tire repair last week. I drove in near the end of business day without an appointment. Talked to the service representative, Daisy. She accommodated me - had the vehicle checked and provided a cost estimate. The next day she notified me for the car pickup. I had good experience at this dealership!

Verified Customer
Garden Grove, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
9
Category: Service
The customer service was very good and prompt. Didn't wait too long for the oil change service.
Overall experience with GG Hyundai was very good. They were very prompt and courteous. What they say they would do and the time frame they did. They always try to be nice and help you out.

DP
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DENNIS P.
Corona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2024
verified customerVerified Customer
10
Category: Service
Service
I love the way. Leonard helped me great person.

LN
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LOUIS N.
Garden Grove, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2024
verified customerVerified Customer
10
Category: Service
Hyundai Santa Fe
I’m happy when Garden Grove Hyundai serve for my SUV

Verified Customer
Los Alamitos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2024
verified customerVerified Customer
10
Category: Service
Hyundai service
Efficient and friendly service.

Verified Customer
Long Beach, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2024
verified customerVerified Customer
5
Category: Service
Good and bad
My service experience was efficient and professional Norma is excellent. I was over charged by $14,000. And it took over a week to get a refund. It put me in peril paying my bills.
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