Lifetime Guarantee: Paint was sun damaged, took them the guarantee and they said, "No problem." EIGHT MONTHS later they are sill avoiding honoring the promise. This company is flat-out dishonest.
Not Recommended
LS
Leonard S.
Sausalito, CA
11/13/2018
Their guarantee is horsepucky.
Given a "Lifetime Guarantee" on a $10,000 paint job. A decade later paint is seriously sun damaged. Called and took the car in in March 2018. Asked to bring it back for further evaluation several times over the next several months. By September was offered payment of $2k rather than a re-paint. I agree. Every month I call, every month I'm told they're about to give me the check. It's now mid-November. EIGHT MONTHS and I'm still waiting. This is a BS company, and it annoys me very much that me next step is Small Claims Court. I recommend you avoid this company.
Not Recommended
GA
Greg A.
San Anselmo, CA
04/03/2018
Amazing Service
Mike in the San Rafael office is amazing.. He kept me informed every step of the way about the repairs to my car. I told him that my insurance wasn't covering my rental and and his team performed a miracle with how fast they were able to repair my car and get it back to me. Thank you, Mike!
Recommended
MS
Muna S.
Volkswagen
12/29/2017
Verified Customer
Category: Collision
They were very friendly!
Recommended
This review was collected via phone interview by CSi Complete
KP
Kimberly P.
Land Rover
12/28/2017
Verified Customer
Category: Collision
They were great to work with!
Recommended
This review was collected via phone interview by CSi Complete
DJ
Danelle J.
Ford
12/28/2017
Verified Customer
Category: Collision
They made everything quick and easy!
Recommended
This review was collected via phone interview by CSi Complete
PF
Po3 Sarah F.
Jeep
12/28/2017
Verified Customer
Category: Collision
I just had really good service!
Recommended
This review was collected via phone interview by CSi Complete
JR
Janice R.
Lexus
12/22/2017
Verified Customer
Category: Collision
They did exactly what they said they would! They were very friendly!
Recommended
This review was collected via phone interview by CSi Complete
EL
Edvan L.
Toyota
12/20/2017
Verified Customer
Category: Collision
I liked the work they do!
Recommended
This review was collected via phone interview by CSi Complete
RB
Richard B.
Volkswagen
12/20/2017
Verified Customer
Category: Collision
They were very timely and took care of things!
Recommended
This review was collected via phone interview by CSi Complete
JP
John P.
Acura
12/20/2017
Verified Customer
Category: Collision
The were fast and courteous!
Recommended
This review was collected via phone interview by CSi Complete
MH
Michael H.
Acura
12/15/2017
Verified Customer
Category: Collision
They were pretty good!
Recommended
This review was collected via phone interview by CSi Complete
ND
Nick D.
Audi
12/14/2017
Verified Customer
Category: Collision
They were good!
Recommended
This review was collected via phone interview by CSi Complete
CF
Courtney F.
Honda
12/13/2017
Verified Customer
Category: Collision
I was happy!
Recommended
This review was collected via phone interview by CSi Complete
DM
Dennis M.
Cadillac
12/13/2017
Verified Customer
Category: Collision
I didn't have to do anything!
Recommended
This review was collected via phone interview by CSi Complete
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