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Bud Clary Ford of Moses Lake

Average Score
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
3.6
(9 Reviews)
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Inactive Business

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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Business Details

About

Ford of Moses Lake offers a wide selection of vehicles and hopes to make the car buying process as hassle free and quick as possible. Our highest priority is customer satisfaction and we will get you into the vehicle you choose with professionalism and attention to your needs. With Ford trained technicians, you can count on us for all Ford of Moses Lake offers a wide selection of vehicles and hopes to make the car buying process as hassle free and quick as possible. Our highest priority is customer satisfaction and we will get you into the vehicle you choose with professionalism and attention to your needs. With Ford trained technicians, you can count on us for all your service and repair needs. ...more

Categories
New Car Dealer, Used Car Dealer, Car Dealer
Contact
(509) 765-4551
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1140 S Pioneer Way Moses Lake, WA 98837

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Ford of Moses Lake offers a wide selection of vehicles and hopes to make the car buying process as hassle free and quick as possible. Our highest priority is customer satisfaction and we will get you into the vehicle you choose with professionalism and attention to your needs. With Ford trained technicians, you can count on us for all Ford of Moses Lake offers a wide selection of vehicles and hopes to make the car buying process as hassle free and quick as possible. Our highest priority is customer satisfaction and we will get you into the vehicle you choose with professionalism and attention to your needs. With Ford trained technicians, you can count on us for all your service and repair needs. ...more

Categories
New Car Dealer, Used Car Dealer, Car Dealer
Contact
(509) 765-4551
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1140 S Pioneer Way Moses Lake, WA 98837

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Ford of Moses Lake offers a wide selection of vehicles and hopes to make the car buying process as hassle free and quick as possible. Our highest priority is customer satisfaction and we will get you into the vehicle you choose with professionalism and attention to your needs. With Ford trained technicians, you can count on us for all Ford of Moses Lake offers a wide selection of vehicles and hopes to make the car buying process as hassle free and quick as possible. Our highest priority is customer satisfaction and we will get you into the vehicle you choose with professionalism and attention to your needs. With Ford trained technicians, you can count on us for all your service and repair needs. ...more

Categories
New Car Dealer, Used Car Dealer, Car Dealer
Contact
(509) 765-4551
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1140 S Pioneer Way Moses Lake, WA 98837
All Departments' Reviews
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
3.6
(9 Reviews)

CC
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Cindy C.
Othello, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/27/2018
Service manager
I scheduled an appointment and in that time they could not find the issue by driving it and did NOT take the wheel off to look at anything. They got the ok to change the seat heater that is covered under warranty and said that the guy working on my pickup had to leave by 3 so no one was working on it. Said that they would fix the seat heater the next morning. When I called at 12:44 they still couldn't find the issue while driving it and still have not taken the wheel off to look at it. Stated that he had been working on the seat heater all morning. The service manager called me at 1:31 stated they can't find an issue with the front end can I come show them. I stated that I will just come and get it. They had 2 full days to fix the seat heater but once I got there they were still working on it. I left called and asked how much longer and he said around 5. That was another 2 hours. I asked how long does it take to fix it he said 2 hours, so they never even started working on it! The service manager finally admitted that they had been working on other cars while mine just sat there for 2 days when I had an appointment. Much more went on and said and I caught him in a couple of lies and then he had the nerve to charge me $216.00 for NOTHING! The seat heater is covered under warranty and they never even addressed the BIG ISSUE in 2 DAYS! Absolutely horrible service for the second time there. Never again and I WILL be making a lot of calls due to this run around, trips to Moses Lake, lost work time, fuel and a vehicle that still has a front end issue! I think they thought because I am a female that I don't know anything, get ready to have a female show you how much she does know. HORRIBLE
Not Recommended

PC
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Paul C.
Peshastin, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2018
Did you buy Gap and warranty on a new vehicle?
Why would you buy warranty on a vehicle under manufacture warranty? Cause you got screwed all products are refundable! Plan to trade in within 2-3 years not a chance with how you got screwed by this dealership! I promise you that!
Not Recommended

MH
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Michelle H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017
Got me in quick when my car broke down driving across the state!
I had one day of car issues in Spokane WA but both Ford Dealerships in town told me I couldn't be seen until "mid next week". My 2010 Ford Escape was still running and no service light had turned on so I attempted the drive across the state back to Issaquah the next day. It started acting up again and a service light came on 20 miles from Moses lake, I called and they were able to look at my car that day if I could get there safely. When I arrived around 10am they welcomed me with friendly smiles walking in the door and pulled my car into the garage within 10 minutes of arriving. They were wonderful to myself and my large dog for the entire stay, diagnosing the problem and quoting a price within an hour. They had one replacement part in stock and although they told me my car would be road ready by 2 or 3pm that day they got me out by 1:30, before they closed early due to poor air quality! My car is new to me and this is my first experience bringing it to a Ford dealership but I would absolutely go back for any service in the future they were amazing!
Recommended

CH
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Connie H.
Wenatchee, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2017
The best customer service
It's the 2nd time we have used they're service department. The first time we were staying in the area and needed an oil Change for our Edge. While doing the inspection they found a serious problem. They ordered the part and put in the next day. Which was awesome, since we were a 100 miles from our warranty being up. Then over the long week end the overheat light came on twice on our way back from Yakima. We called our local Ford dealer in Wenatchee, and were told it would be 2 weeks before they could look at it. So we called Bud Clary, they told us to bring it right over. They took care of dealing with the extended warranty people, helped get us a rental. Couldn't believe it. they got the part, fixed it and we got it back the next day. I wish you guys were closer. You really are the best! Thank You so much!!
Recommended

MF
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MICHAEL F.
Chelan, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2016
verified customerVerified Customer
Category: Sales
The ease of doing business. Very professional . They stuck to our agreement we made over the phone
This was our fifth car from Bud Clary Motors
Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/16/2016 10:03 AM

Hey Michael, thanks for your recommendation we really appreciate it. 


KR
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KEITH R.
Moses Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
verified customerVerified Customer
Category: Service
vehicle maintenance
Everyone very friendly and helpful
Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/14/2016 09:24 AM

Hey Keith, thank you for the great feedback. 


JF
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JULIE F.
Moses Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
verified customerVerified Customer
Category: Service
Good first experience
I have been here twice before I decided to get my oil changed. Once for a blown tire and once because another place put the wrong fluid in my car. These two times, they were very helpful: changed my blown tire to the spare even though they didn't have my tires available and drained the fluid to add the correct one. Both times for no charge.

So I chose to use them for my oil changes. Signed up for the care plan, which seems like a great deal.

Everyone was very nice and helpful.
Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/14/2016 09:23 AM

Hey Julie, thanks for taking the time to give us some feedback we really appreciate it. We are pumped that you had a great experience, we hope to see you again sometime! 


JS
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JOHN S.
Quincy, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2016
verified customerVerified Customer
Category: Service
Efficient service
Once again I received quick and efficient service.
Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/13/2016 09:26 AM

Hey John, thanks for the feedback! 


TS
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TODD S.
Canby, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2016
verified customerVerified Customer
Category: Sales
Great place to buy a Ford
Great buying experience. Would buy from them again. Only small problem is the car did not have floor mats in it. The online ad for the car described floor mats. When buying a car, make sure the vehicle has every option listed in the ad before signing the papers.
Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/12/2016 10:13 AM

Thank you for your business, we will look into the floor mats and get back to you. Thanks for the feedback! 


LD
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Laura D.
Warden, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/10/2016
Service
The office staff are very nice but just can't seem to get the service on my truck correct. This is the 4th time in 2 months my F150 has been in for service. This time the wrong tires were put on and 2 of the tire stem caps were left off. I even asked for the 3 oil changes for $99 to be put on my tab and that was left off. I do believe that Bud Clary Ford of Moses Lake has just lost a 2 1/2 year loyal customer. I will be driving out of town from now on.
Not Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/13/2016 09:35 AM

Laura, Thank you for bringing this to our attention so we can improve our process to better serve you as the customer. We appreciate you bringing the vehicle back so that we can correct this issue and make it right. We appreciate your business.


JG
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JEREMY G.
Moses Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2016
verified customerVerified Customer
Category: Service
Service
Very nice staff and service department
Appt took a littler longer but the communicationeased my Waite
Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/05/2016 11:06 AM

Hey Jeremy, thanks for the review. Thank you very much! Have a great week :)


SL
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SAM L.
Ephrata, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2016
verified customerVerified Customer
Category: Service
Quick service and shuttle
Nice and friendly
Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/05/2016 11:01 AM

Thank you very much! :)


JB
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JERENE B.
Ephrata, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2016
verified customerVerified Customer
Category: Sales
My experience at Bud Clary
We were greeted before getting out of car, very nice young man whose was still in training. The older salesman was working with him and also accommodated me....they were very helpful as I wasn't sure I was going to buy a car and which one it would be. I'm on a limited income and knew exactly what I could pay every month. They worked with me to stay within my budget and I bought a car.
Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/05/2016 10:15 AM

Hey Jerene, we are very glad that you had a great experience with us. Thank you for taking the time to give us some feedback, we really appreciate it. Have a great week! 


MA
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MACARIO A.
Moses Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2016
verified customerVerified Customer
Category: Sales
Professional
The employees all treated us with great respect and were there willingly to help us in our purchase.
Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/05/2016 10:11 AM

Hey Macario, thank you very much for the feedback we really appreciate it. 


JF
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JAMES F.
Moses Lake, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2016
verified customerVerified Customer
Category: Sales
2012 F-150 purchase
Awesome salesman, and a nice truck. My only complaint would be the lack of communication with the salesman thinking it was a certified used vehicle when it wasn't and the not being able to find the spare key. Other than that the salesman was great at putting me in the seat of the perfect truck for me.
Recommended
Scott P. from Bud Clary Ford of Moses Lake responded on 12/05/2016 10:09 AM

Hey James, we really appreciate your feedback. We hope that your F-150 is treating you well! Have a great week.


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